Fast Switch
Break Fix IT Technician
Fast Switch, Michigan Center, Michigan, United States, 49254
27th June, 2024
Break Fix IT Technician #997370Job Description:Duties:The IT Technician participates as an account creation, modification and termination technician as well as a second level support liaison for access related issues generated by the Service Desk team.Participates in providing support to customers by resolving semi-complex technical account and connectivity problems.Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas.The IT Technician performs semi-complex work within technical or paraprofessional area.Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.Documents and refers complex, unusual problems to other support teams.Skills:Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the Customer Service Policy and summarized below:
CommunicationOwnershipUnderstandingMotivationSensitivityExcellenceTeamworkRespectMust practice the customer skills as provided through on-going training and in-services.Must possess the following personal qualities:
Be self-directedBe flexible and committed to the team conceptDemonstrate teamwork, initiative and willingness to learnBe open to new learning experiencesAccepts and respects deversity without judgmentDemonstrates customer service values1+ years of experience as a Field Technician, Break Fix Technician, etc.Experience working within a Windows 10 environmentAbility to troubleshoot and resolve hardware and software failuresEager to learn & work within a team environmentCustomer service experienceOne to three (1-3) years of successful experience in the area of Help Desk, Service Desk, or IT field Support. ServiceNow ITSM tool usage.Physical Demands/Working Conditions:
Normal office environment with minimal exposure to noise, dust, or extreme temperatures.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education:
HS Diploma or equivalent.Associates or Bachelor's degree or 1-2 years of vocational technical training preferred, along with Information Technology / Support industry certifications.One to three (1-3) years of successful experience in the area of Help Desk, Service Desk, or IT Support responsibilities required.Additional Info:
At FastTek Global,
Our Purpose
is
Our People
and
Our Planet . We come to work each day and are reminded we are
helping people find their success stories . Also,
Doing the right thing is our mantra . We act responsibly, give back to the communities we serve and have a little fun along the way.We have been doing this with pride, dedication and plain, old-fashioned hard work for
24 years !FastTek Global is financially strong, privately held company that is
100% consultant
and
client focused .We've differentiated ourselves by being
fast, flexible,
creative
and
honest . Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.Our benefits are second to none and thanks to our
flexible benefit
options you can choose the benefits you need or want, options include:
Medical and Dental (FastTek pays majority of the medical program)VisionPersonal Time Off (PTO) ProgramLong Term Disability (100% paid)Life Insurance (100% paid)401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
Plus, we have a lucrative employee referral program and an employee recognition culture.FastTek Global was named one of the
Top Work Places
in Michigan by the Detroit Free Press in
2013, 2014, 2015, 2016, 2017, 2018, 2019 ,
2020,
2021, 2022 and 2023!To view all of our open positions go to: https://www.fasttek.com/fastswitch/findworkFollow us on Twitter: https://twitter.com/fasttekglobalFollow us on Instagram: https://www.instagram.com/fasttekglobalFind us on LinkedIn: https://www.linkedin.com/company/fasttekYou can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
Break Fix IT Technician #997370Job Description:Duties:The IT Technician participates as an account creation, modification and termination technician as well as a second level support liaison for access related issues generated by the Service Desk team.Participates in providing support to customers by resolving semi-complex technical account and connectivity problems.Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas.The IT Technician performs semi-complex work within technical or paraprofessional area.Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.Documents and refers complex, unusual problems to other support teams.Skills:Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the Customer Service Policy and summarized below:
CommunicationOwnershipUnderstandingMotivationSensitivityExcellenceTeamworkRespectMust practice the customer skills as provided through on-going training and in-services.Must possess the following personal qualities:
Be self-directedBe flexible and committed to the team conceptDemonstrate teamwork, initiative and willingness to learnBe open to new learning experiencesAccepts and respects deversity without judgmentDemonstrates customer service values1+ years of experience as a Field Technician, Break Fix Technician, etc.Experience working within a Windows 10 environmentAbility to troubleshoot and resolve hardware and software failuresEager to learn & work within a team environmentCustomer service experienceOne to three (1-3) years of successful experience in the area of Help Desk, Service Desk, or IT field Support. ServiceNow ITSM tool usage.Physical Demands/Working Conditions:
Normal office environment with minimal exposure to noise, dust, or extreme temperatures.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education:
HS Diploma or equivalent.Associates or Bachelor's degree or 1-2 years of vocational technical training preferred, along with Information Technology / Support industry certifications.One to three (1-3) years of successful experience in the area of Help Desk, Service Desk, or IT Support responsibilities required.Additional Info:
At FastTek Global,
Our Purpose
is
Our People
and
Our Planet . We come to work each day and are reminded we are
helping people find their success stories . Also,
Doing the right thing is our mantra . We act responsibly, give back to the communities we serve and have a little fun along the way.We have been doing this with pride, dedication and plain, old-fashioned hard work for
24 years !FastTek Global is financially strong, privately held company that is
100% consultant
and
client focused .We've differentiated ourselves by being
fast, flexible,
creative
and
honest . Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.Our benefits are second to none and thanks to our
flexible benefit
options you can choose the benefits you need or want, options include:
Medical and Dental (FastTek pays majority of the medical program)VisionPersonal Time Off (PTO) ProgramLong Term Disability (100% paid)Life Insurance (100% paid)401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
Plus, we have a lucrative employee referral program and an employee recognition culture.FastTek Global was named one of the
Top Work Places
in Michigan by the Detroit Free Press in
2013, 2014, 2015, 2016, 2017, 2018, 2019 ,
2020,
2021, 2022 and 2023!To view all of our open positions go to: https://www.fasttek.com/fastswitch/findworkFollow us on Twitter: https://twitter.com/fasttekglobalFollow us on Instagram: https://www.instagram.com/fasttekglobalFind us on LinkedIn: https://www.linkedin.com/company/fasttekYou can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/