Crescens
Desktop support
Crescens, United, Pennsylvania, us, 15689
Job Title: Desktop supportJob Location:
Harrisburg PADuration: 12 Months
Description:
This position is responsible for providing desktop and end user support for the Department of Labor & Industry which consists of approximately 4000 users.This position supports the Daily operation of several bureaus within the client HQ building at651 Boas Street in Harrisburg.This position will provide primary support to the Office of Vocational Rehabilitation (OVR).This position is responsible for addressing all assigned tasks and incidents associated with Desktop & End User problems to meet the information technology resource needs for all employees located in the Harrisburg central office, Harrisburg district office, and remote support for all field OVR.The skill level of this position requires the ability to act independently,work in team environments and have advanced proficiency and competence in a variety of IT platforms and technologies.There are two bureaus that make up OVR, Bureau Blindness Visual Services (BBVS) and Bureau of Vocational Rehabilitation Services (BVRS).This position serves as an expert in the following assistive technology software, JAWS, Zoom Text, Dragon Naturally Speaking Duxbury, Kurzwell, and Fusion.Also responsiblefor resolving unique hardware such as braille printing, and A/V communications.Essential Responsibilities
Technical expertise in incident and change management via ServiceNowExperience providing support to assistive technology software and hardwareTechnical knowledge in workstation deployments and installationExpert knowledge with MS Office products and troubleshooting skillsPerforms hardware and software diagnosticsPerforms physical installation of IT equipmentExcellent communication skills and assists customers to resolve issuesAssist remote IT support teamsQualifications/Requirements
Minimum 2 years of experience in assistive technology hardware and software.Minimum 4 years of experience in a desktop and end user support.Strong history of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities.Strong team player - collaborates well with others to solve problems and actively incorporates input from various sources.Demonstrated customer focus, building strong customer relationships.Strong analytical skills - strong problem-solving skills, can communicate in a clear manner through multiple mediums and effectively evaluates information as well as data to make decisions; anticipates obstacles and develops plans to resolve.Change oriented - actively generates process improvements; supports and drives change, and confronts difficult circumstances in creative ways.List of Skills:
Thorough knowledge and use of ServiceNow or understanding of asset management systemExpert knowledge and use of Windows OS and O365Office productsExcellent customer service awareness and communication skillsExcellent troubleshooting and problem-solving skillsKnowledge of hardware desktop, printer, scanner,video conference equipmentKnowledge of software installation, patching and troubleshootingKnowledge of imaging workstations using MDT and/or SCCMAbility to transport/lift boxes/equipmentKnowledge of VPN setup, support and installAble to resolve technical issues with users over the phoneKnowledge of active directory users and privilegesAbility to think and act under pressure
Harrisburg PADuration: 12 Months
Description:
This position is responsible for providing desktop and end user support for the Department of Labor & Industry which consists of approximately 4000 users.This position supports the Daily operation of several bureaus within the client HQ building at651 Boas Street in Harrisburg.This position will provide primary support to the Office of Vocational Rehabilitation (OVR).This position is responsible for addressing all assigned tasks and incidents associated with Desktop & End User problems to meet the information technology resource needs for all employees located in the Harrisburg central office, Harrisburg district office, and remote support for all field OVR.The skill level of this position requires the ability to act independently,work in team environments and have advanced proficiency and competence in a variety of IT platforms and technologies.There are two bureaus that make up OVR, Bureau Blindness Visual Services (BBVS) and Bureau of Vocational Rehabilitation Services (BVRS).This position serves as an expert in the following assistive technology software, JAWS, Zoom Text, Dragon Naturally Speaking Duxbury, Kurzwell, and Fusion.Also responsiblefor resolving unique hardware such as braille printing, and A/V communications.Essential Responsibilities
Technical expertise in incident and change management via ServiceNowExperience providing support to assistive technology software and hardwareTechnical knowledge in workstation deployments and installationExpert knowledge with MS Office products and troubleshooting skillsPerforms hardware and software diagnosticsPerforms physical installation of IT equipmentExcellent communication skills and assists customers to resolve issuesAssist remote IT support teamsQualifications/Requirements
Minimum 2 years of experience in assistive technology hardware and software.Minimum 4 years of experience in a desktop and end user support.Strong history of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities.Strong team player - collaborates well with others to solve problems and actively incorporates input from various sources.Demonstrated customer focus, building strong customer relationships.Strong analytical skills - strong problem-solving skills, can communicate in a clear manner through multiple mediums and effectively evaluates information as well as data to make decisions; anticipates obstacles and develops plans to resolve.Change oriented - actively generates process improvements; supports and drives change, and confronts difficult circumstances in creative ways.List of Skills:
Thorough knowledge and use of ServiceNow or understanding of asset management systemExpert knowledge and use of Windows OS and O365Office productsExcellent customer service awareness and communication skillsExcellent troubleshooting and problem-solving skillsKnowledge of hardware desktop, printer, scanner,video conference equipmentKnowledge of software installation, patching and troubleshootingKnowledge of imaging workstations using MDT and/or SCCMAbility to transport/lift boxes/equipmentKnowledge of VPN setup, support and installAble to resolve technical issues with users over the phoneKnowledge of active directory users and privilegesAbility to think and act under pressure