Railroad Construction
IT Help Desk Technician
Railroad Construction, Paterson, New Jersey, us, 07544
Choosing a career at Railroad Construction Company, Inc. means you are choosing to be part of a very special family. Our motto of “Safety, Quality, Productivity and Having Fun” encompasses the spirit and philosophy of our more than ninety-five year legacy. We are a unique organization that offers turn-key services to our clients and the opportunity for our co-workers to work alongside professional individuals from multifaceted disciplines .
IT Help Desk Technician
Responsibilities
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by users
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update user status and information
Pass on any feedback or suggestions by users to the appropriate internal team
Identify and suggest possible improvements on procedures
Requirements and skills
Proven experience as a help desk technician or other technical support role
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
BSc/BA in IT, Computer Science or relevant field
Ability and enthusiasm to learn new technology and applications
Knowledge of Crystal reports and Power BI is a bonus
Excellent benefits offered
EEO/AA employer working in a drug free environment
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veteran status.
IT Help Desk Technician
Responsibilities
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by users
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update user status and information
Pass on any feedback or suggestions by users to the appropriate internal team
Identify and suggest possible improvements on procedures
Requirements and skills
Proven experience as a help desk technician or other technical support role
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
BSc/BA in IT, Computer Science or relevant field
Ability and enthusiasm to learn new technology and applications
Knowledge of Crystal reports and Power BI is a bonus
Excellent benefits offered
EEO/AA employer working in a drug free environment
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veteran status.