MGM Resorts International
Property Technology Operations Engineer
MGM Resorts International, Las Vegas, Nevada, us, 89105
The SHOW comes alive at MGM Resorts International.
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.THE JOB:The Property Technology Operations Engineer will troubleshoot software and hardware failures, identify, and troubleshoot network issues related to endpoint devices, and provide on-site maintenance and support for new and existing systems. They will offer support, including resolving and completing ServiceNow tickets, refining processes, and creating or updating documentation. This role involves field support at assigned property for system hardware and software, PCs, and IP networking.This position will be based on one of our MGM Resorts properties and/or corporate offices in Las Vegas, NV.THE DAY-TO-DAY:Providing walk up services for employees who need assistance with technology hardware and software.Educating employees on how to use their devices and applications and initiate the support process on their behalf.Personalizing employee interactions and ensure they have all the information they need to understand what to expect next. Advocating on behalf of your customers throughout the support process.Requesting feedback from employees on their experience throughout the support process through surveys and feedback forms.Providing Break-Fix hardware/software issues on company supported devicesSupport & troubleshooting for end user computers, network, Wi-Fi, mobile devices, and applications. Investigating user access issues and ensuring an overall smooth user experience.Assisting senior engineers with patching and cross-connects, troubleshooting network issues, setting up and maintaining network hardware, and ensuring network reliability.Providing support for events and temporary technology setups if assigned.Ensuring and enforcing asset management practices to ensure effective use of technology resources.Preparing and distributing hardware devices to employees and ensure proper location updates are committed to Service Now.Track work time, update ticket status and resolutions in ServiceNow ticketing systemMINIMUM REQUIREMENTS:Associate's degree in Computer Science, Data Science, Information Systems, or a related field or equivalent experience.2+ years of prior relevant experience in cross domain Information technology experience, including endpoint, server, network & Wi-Fi, mobile device, and application support.
THE PERKS & BENEFITS:Wellness incentive programs to help you stay healthy physically and mentally.Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.Professional and personal development through programs and networking opportunitiesAre you ready to JOIN THE SHOW? Apply today!
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.THE JOB:The Property Technology Operations Engineer will troubleshoot software and hardware failures, identify, and troubleshoot network issues related to endpoint devices, and provide on-site maintenance and support for new and existing systems. They will offer support, including resolving and completing ServiceNow tickets, refining processes, and creating or updating documentation. This role involves field support at assigned property for system hardware and software, PCs, and IP networking.This position will be based on one of our MGM Resorts properties and/or corporate offices in Las Vegas, NV.THE DAY-TO-DAY:Providing walk up services for employees who need assistance with technology hardware and software.Educating employees on how to use their devices and applications and initiate the support process on their behalf.Personalizing employee interactions and ensure they have all the information they need to understand what to expect next. Advocating on behalf of your customers throughout the support process.Requesting feedback from employees on their experience throughout the support process through surveys and feedback forms.Providing Break-Fix hardware/software issues on company supported devicesSupport & troubleshooting for end user computers, network, Wi-Fi, mobile devices, and applications. Investigating user access issues and ensuring an overall smooth user experience.Assisting senior engineers with patching and cross-connects, troubleshooting network issues, setting up and maintaining network hardware, and ensuring network reliability.Providing support for events and temporary technology setups if assigned.Ensuring and enforcing asset management practices to ensure effective use of technology resources.Preparing and distributing hardware devices to employees and ensure proper location updates are committed to Service Now.Track work time, update ticket status and resolutions in ServiceNow ticketing systemMINIMUM REQUIREMENTS:Associate's degree in Computer Science, Data Science, Information Systems, or a related field or equivalent experience.2+ years of prior relevant experience in cross domain Information technology experience, including endpoint, server, network & Wi-Fi, mobile device, and application support.
THE PERKS & BENEFITS:Wellness incentive programs to help you stay healthy physically and mentally.Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.Professional and personal development through programs and networking opportunitiesAre you ready to JOIN THE SHOW? Apply today!