EBQ
Salesforce Administrator
EBQ, Austin, Texas, us, 78716
SummaryThis position will be responsible for training and supporting client needs as it relates to Salesforce.com. You should be experienced in supporting teams across multiple business units.
Position Responsibilities
Gather client's business requirements and transform these into technical requirements for Salesforce designLeverage Salesforce best practices to minimize the need for custom developmentWrite technical documentation for clients outlining standard operating proceduresAccurately execute training modules with EBQ customersAudit Salesforce and provide detailed plan to optimize configurationIdentify and communicate project risks and issues in a timely mannerEffectively migrate and implement Salesforce for new organizationsWork with EBQ's customers to understand their unique business needs and then customize Salesforce to meet business requirementsDevelop relationships with clients and confidently demonstrate business process expertise when advising client executives and stakeholdersCreate and manage custom field and objects, flows, record types, data validation, page layouts, and third-party integrationsDevelop and create customized reports and dashboards based on client needsManipulate data and import into Salesforce using various ETL toolsKeep abreast of new Salesforce features and functionality in order to provide recommendations for process improvements to EBQ's clientsEffectively manage task within EBQ's project management systemRetain and accurately apply the training and direction received from managementConsistently achieve or exceed monthly target(s) established by supervisorAdhere to company policies and valuesWork effectively in a collaborative work environment and professionally represent EBQ to clientsPerform other duties as assignedMinimum Qualifications
Highly motivated and disciplined self-starter with excellent oral and written communication skillsUnderstanding of Salesforce best practices and data architectureSalesforce Administrator Certification1-2 years of Salesforce experience as an end-user or 6 months of experience as a Salesforce adminStrong customer service and organizational skillsUnderstanding of Agile and Scrum methodologiesWorking proficiency with Microsoft ExcelProcess-orientedHigh attention to detailProficiency in the following areas is desirable, but not required
Online screen sharing tools such as RingCentral Meetings, WebEx, GoToMeeting, or Join.MeKnowledge of SQL or SOQLAdditional preferred Salesforce certifications: Advanced Administrator, Platform App Builder, Business Analyst, Sales Cloud Consultant, ServiceCloud Consultant, Nonprofit Cloud Consultant, Experience Cloud Consultant, Marketing Cloud Consultant, or CPQ SpecialistBusiness analyst and/or sales experienceExperience working with both SMB and Enterprise organizationsExperience working with Non-Profit organizationsUnderstand or experience in release management and software development lifecycle
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Must be able to lift 15 pounds at times.
EBQ is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development. No visa sponsorship is available for this position.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 512-292-1110 for assistance.
Position Responsibilities
Gather client's business requirements and transform these into technical requirements for Salesforce designLeverage Salesforce best practices to minimize the need for custom developmentWrite technical documentation for clients outlining standard operating proceduresAccurately execute training modules with EBQ customersAudit Salesforce and provide detailed plan to optimize configurationIdentify and communicate project risks and issues in a timely mannerEffectively migrate and implement Salesforce for new organizationsWork with EBQ's customers to understand their unique business needs and then customize Salesforce to meet business requirementsDevelop relationships with clients and confidently demonstrate business process expertise when advising client executives and stakeholdersCreate and manage custom field and objects, flows, record types, data validation, page layouts, and third-party integrationsDevelop and create customized reports and dashboards based on client needsManipulate data and import into Salesforce using various ETL toolsKeep abreast of new Salesforce features and functionality in order to provide recommendations for process improvements to EBQ's clientsEffectively manage task within EBQ's project management systemRetain and accurately apply the training and direction received from managementConsistently achieve or exceed monthly target(s) established by supervisorAdhere to company policies and valuesWork effectively in a collaborative work environment and professionally represent EBQ to clientsPerform other duties as assignedMinimum Qualifications
Highly motivated and disciplined self-starter with excellent oral and written communication skillsUnderstanding of Salesforce best practices and data architectureSalesforce Administrator Certification1-2 years of Salesforce experience as an end-user or 6 months of experience as a Salesforce adminStrong customer service and organizational skillsUnderstanding of Agile and Scrum methodologiesWorking proficiency with Microsoft ExcelProcess-orientedHigh attention to detailProficiency in the following areas is desirable, but not required
Online screen sharing tools such as RingCentral Meetings, WebEx, GoToMeeting, or Join.MeKnowledge of SQL or SOQLAdditional preferred Salesforce certifications: Advanced Administrator, Platform App Builder, Business Analyst, Sales Cloud Consultant, ServiceCloud Consultant, Nonprofit Cloud Consultant, Experience Cloud Consultant, Marketing Cloud Consultant, or CPQ SpecialistBusiness analyst and/or sales experienceExperience working with both SMB and Enterprise organizationsExperience working with Non-Profit organizationsUnderstand or experience in release management and software development lifecycle
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Must be able to lift 15 pounds at times.
EBQ is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development. No visa sponsorship is available for this position.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 512-292-1110 for assistance.