Cordia Resources by Cherry Bekaert
Help Desk Analyst
Cordia Resources by Cherry Bekaert, Deland, Florida, us, 32723
Cordia Resources by Cherry Bekaert is seeking a
Help Desk Analyst
to support one of our clients on a 1 year contract basis. Details below.
Title:
Help Desk AnalystLocation:
Deland, FLHourly Rate:
$20-25/hourJob Type:
Contract (1 year)
Job duties:Monitors Service Desk queue and resolves support tickets as assigned.Documents work performed and resolution(s).Identify, analyze, and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork.Provides high level of customer service by providing status and information to the customer.Assigns service desk tickets to the appropriate technician or group for proper resolution and ensures all Service Level Agreements are met in a timely manner.Performs advanced troubleshooting to determine cause of problem.Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame.Works with staff on issues outside their areas of responsibility as needed.Provides hardware and software technical training and professional development for other Technicians as needed or assigned.Provides Tier III advanced support for other Technicians as needed or assigned.Oversees, coordinates, and/or participates in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Operating System Upgrade Project, etc.Provides support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications, as needed or assigned.Participates on statewide teams, both internal and external to the Office of Information Technology (OIT).Provide facts to facilitate the team's decision-making process and to achieve the team's goals.Generates and maintains detailed technical documentation including software installation guidelines, troubleshooting processes, etc.Coordinates service calls and repairs for warranty and non-warranty items.Maintains records on all calls and keeps accurate records relating to service calls for maintenance or warranty repairs.Installs, maintains, and supports specialized software applications as assigned.Performs, evaluates, and promotes research and testing of assigned special applications including both hardware and software.Provides Audio Visual (AV) and Video Conference (VC) support as assigned.Assists with reserving, setting up, and troubleshooting of AV and VC equipment.
Job experience:The submitted candidate must be able to apply the specific knowledge, skills, and abilities in the following areas:
Advanced knowledge of Microsoft products, including operating systems, Office suite and Outlook in a networked environmentKnowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environmentsSkilled at installing and providing technical support for software applications, operating systems and personal computer hardwareSkilled in the installation, maintenance, trouble shooting, and support of audio video presentation equipment including basic room setup and design.Ability to perform advanced troubleshooting on various manufacturers of audio video equipmentAbility to plan, organize, manage and track projectsAbility to communicate effectively both verbally and in writingAbility to read, understand, and comply with the department's policiesAbility to multi-task, appropriately prioritize, work with minimal supervision, and achieve results in a fast-paced environment is requiredFamiliar with iPhone and Android Smartphones
IND123
Help Desk Analyst
to support one of our clients on a 1 year contract basis. Details below.
Title:
Help Desk AnalystLocation:
Deland, FLHourly Rate:
$20-25/hourJob Type:
Contract (1 year)
Job duties:Monitors Service Desk queue and resolves support tickets as assigned.Documents work performed and resolution(s).Identify, analyze, and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork.Provides high level of customer service by providing status and information to the customer.Assigns service desk tickets to the appropriate technician or group for proper resolution and ensures all Service Level Agreements are met in a timely manner.Performs advanced troubleshooting to determine cause of problem.Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame.Works with staff on issues outside their areas of responsibility as needed.Provides hardware and software technical training and professional development for other Technicians as needed or assigned.Provides Tier III advanced support for other Technicians as needed or assigned.Oversees, coordinates, and/or participates in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Operating System Upgrade Project, etc.Provides support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications, as needed or assigned.Participates on statewide teams, both internal and external to the Office of Information Technology (OIT).Provide facts to facilitate the team's decision-making process and to achieve the team's goals.Generates and maintains detailed technical documentation including software installation guidelines, troubleshooting processes, etc.Coordinates service calls and repairs for warranty and non-warranty items.Maintains records on all calls and keeps accurate records relating to service calls for maintenance or warranty repairs.Installs, maintains, and supports specialized software applications as assigned.Performs, evaluates, and promotes research and testing of assigned special applications including both hardware and software.Provides Audio Visual (AV) and Video Conference (VC) support as assigned.Assists with reserving, setting up, and troubleshooting of AV and VC equipment.
Job experience:The submitted candidate must be able to apply the specific knowledge, skills, and abilities in the following areas:
Advanced knowledge of Microsoft products, including operating systems, Office suite and Outlook in a networked environmentKnowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environmentsSkilled at installing and providing technical support for software applications, operating systems and personal computer hardwareSkilled in the installation, maintenance, trouble shooting, and support of audio video presentation equipment including basic room setup and design.Ability to perform advanced troubleshooting on various manufacturers of audio video equipmentAbility to plan, organize, manage and track projectsAbility to communicate effectively both verbally and in writingAbility to read, understand, and comply with the department's policiesAbility to multi-task, appropriately prioritize, work with minimal supervision, and achieve results in a fast-paced environment is requiredFamiliar with iPhone and Android Smartphones
IND123