AmTrust Financial
Desktop Support Technician I
AmTrust Financial, Cleveland, Ohio, us, 44101
Desktop Support Technician I
Job Locations
US-OH-Cleveland
Requisition ID
2024-17025
Category
Information Technology
Position Type
Regular Full-Time
Overview
AmTrust Financial is currently seeking a talented individual to fill a role as Desktop Support Technician. The Desktop Support Technician will report to the Director, IT End User Services. The Desktop Support Technician is part of a team responsible for supporting a multitude of IT related issues that range from desktops, laptops, network, telecom, video conferencing, VoIP, mobility and server or infrastructure problems. The position is also a member of a global remote support team working to diagnose, resolve, and respond to IT incidents in a fast-paced environment.
The Desktop Support Technician provides end-user support and installs/maintains personal computer hardware and software utilizing hands-on and remote resolution capabilities to ensure the efficient and successful operations of AmTrust's corporate business, while following all IT and Security standards and practices. The Desktop Support Technician will work closely with other IT groups, business departments, and external entities.Responsibilities
Provide high quality, service focused support, in person, by phone or email with both onsite and remote end users.
Troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required.Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution.Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance.Document incidents, problems and requests in the company ticketing system (ServiceNow).Escalate critical incidents to Management as needed.Day-to-day-operational activities associated with shipping and receiving of IT hardware.Work independently while simultaneously being a collaborative team member striving for team success.Follow standard operating procedures around process and documentation.
Qualifications
Required:Associates degree: proven industry experience will be acceptable in lieu of degree2-3 years of experience in IT Desktop Support with a focus on end user facing servicesA+ Certification highly desirableExperience with Windows 10Knowledgeable in Microsoft Office ApplicationsWorking knowledge with Help Desk ticketing systems such as ServiceNow
Preferred:Hands on experience with Adobe Acrobat, VPN Clients, Cisco JabberTroubleshoot and installation of Laptops/PC, printers, and copiersExperience working with Active DirectoryBasic Networking (TCP/IP)Cisco Phones and Soft PhonesMicrosoft MCP (Microsoft Certifications)This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.#LI-NS1What We Offer
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.Connect With Us!
Not ready to apply? Connect with us for general consideration.
Job Locations
US-OH-Cleveland
Requisition ID
2024-17025
Category
Information Technology
Position Type
Regular Full-Time
Overview
AmTrust Financial is currently seeking a talented individual to fill a role as Desktop Support Technician. The Desktop Support Technician will report to the Director, IT End User Services. The Desktop Support Technician is part of a team responsible for supporting a multitude of IT related issues that range from desktops, laptops, network, telecom, video conferencing, VoIP, mobility and server or infrastructure problems. The position is also a member of a global remote support team working to diagnose, resolve, and respond to IT incidents in a fast-paced environment.
The Desktop Support Technician provides end-user support and installs/maintains personal computer hardware and software utilizing hands-on and remote resolution capabilities to ensure the efficient and successful operations of AmTrust's corporate business, while following all IT and Security standards and practices. The Desktop Support Technician will work closely with other IT groups, business departments, and external entities.Responsibilities
Provide high quality, service focused support, in person, by phone or email with both onsite and remote end users.
Troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required.Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution.Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance.Document incidents, problems and requests in the company ticketing system (ServiceNow).Escalate critical incidents to Management as needed.Day-to-day-operational activities associated with shipping and receiving of IT hardware.Work independently while simultaneously being a collaborative team member striving for team success.Follow standard operating procedures around process and documentation.
Qualifications
Required:Associates degree: proven industry experience will be acceptable in lieu of degree2-3 years of experience in IT Desktop Support with a focus on end user facing servicesA+ Certification highly desirableExperience with Windows 10Knowledgeable in Microsoft Office ApplicationsWorking knowledge with Help Desk ticketing systems such as ServiceNow
Preferred:Hands on experience with Adobe Acrobat, VPN Clients, Cisco JabberTroubleshoot and installation of Laptops/PC, printers, and copiersExperience working with Active DirectoryBasic Networking (TCP/IP)Cisco Phones and Soft PhonesMicrosoft MCP (Microsoft Certifications)This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.#LI-NS1What We Offer
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.Connect With Us!
Not ready to apply? Connect with us for general consideration.