Geospatial And Cloud Analytics Inc
Help Desk Tier I
Geospatial And Cloud Analytics Inc, Stafford, Virginia, United States, 22554
Job description
Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Support Specialist who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support. The ideal candidate will have experience in applying best practices to service delivery in a similar, large enterprise environment and a track record of meeting or exceeding contractual service level agreements. This is an ideal position for a candidate looking to for a career in cleared IT government contracting. We work from within to promote our people, so promotions come quickly.
Position Description:
Initiate and resolves service request/problem incidents
Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
Route calls to product line specialists, application, or system support specialists
Maintains and updates records and tracking databases
Alerts management to recurring problems and patterns of problems
Works with system administrators and developers to ensure services/incidents are completed
Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
Basic Qualifications
HS Diploma
2+ years of IT support experience
Preferred: Active Directory experience
Required: DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)
Secret clearance is required to start, must be eligible to obtain a Top Secret with SCI-level adjudication; TS/SCI preferred
Prior experience performing the role is key
GCA is an 8a, Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full time employees. Below is a brief overview of our benefits package.
Competitive Compensation
Health and Wellness benefits through Anthem Blue Cross Blue Shield
401k Retirement Plan
Paid Time Off (PTO) starting at 120 hours a year.
10 Paid federal Holidays
Job Types: Full-time, Contract
Schedule:
8 hour shift
Monday to Friday
Experience:
Help desk: 1 year (Required)
License/Certification:
CompTIA Security+ (Required)
Security clearance:
Secret (Preferred)
Ability to obtain a clearance
Work Location: In person
Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Support Specialist who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support. The ideal candidate will have experience in applying best practices to service delivery in a similar, large enterprise environment and a track record of meeting or exceeding contractual service level agreements. This is an ideal position for a candidate looking to for a career in cleared IT government contracting. We work from within to promote our people, so promotions come quickly.
Position Description:
Initiate and resolves service request/problem incidents
Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
Route calls to product line specialists, application, or system support specialists
Maintains and updates records and tracking databases
Alerts management to recurring problems and patterns of problems
Works with system administrators and developers to ensure services/incidents are completed
Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
Basic Qualifications
HS Diploma
2+ years of IT support experience
Preferred: Active Directory experience
Required: DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)
Secret clearance is required to start, must be eligible to obtain a Top Secret with SCI-level adjudication; TS/SCI preferred
Prior experience performing the role is key
GCA is an 8a, Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full time employees. Below is a brief overview of our benefits package.
Competitive Compensation
Health and Wellness benefits through Anthem Blue Cross Blue Shield
401k Retirement Plan
Paid Time Off (PTO) starting at 120 hours a year.
10 Paid federal Holidays
Job Types: Full-time, Contract
Schedule:
8 hour shift
Monday to Friday
Experience:
Help desk: 1 year (Required)
License/Certification:
CompTIA Security+ (Required)
Security clearance:
Secret (Preferred)
Ability to obtain a clearance
Work Location: In person