Tekwissen
DECAL Help Desk Support Specialist 1
Tekwissen, Atlanta, Georgia, United States, 30383
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections, transportation, IT, Social Services and culture. It also supplies information on government services and current job openings.
Position: DECAL Help Desk Support Specialist 1
Location: Atlanta, GA, 30334
Duration: 12+ Months
Job Type: Contract
Work Type: Onsite
Job Description:
Key Responsibilities:
Triage and Manage Incidents: Efficiently triage and prioritize incidents and service requests using ServiceNow.User Interaction: Provide daily assistance to walk-in users and remote users, helping them assess and resolve their IT issues.Answering Phones: Respond promptly to phone inquiries, providing immediate support and resolving user issues or directing calls as necessary.Customer Service: Exhibit strong interpersonal skills and maintain a high level of customer service, ensuring a positive user experience.Problem-Solving: Quickly identify, troubleshoot, and resolve technical issues, escalating complex problems when necessary.Documentation: Accurately document all incidents, requests, and resolutions in ServiceNow.Collaboration: Work closely with other IT team members to ensure seamless support and knowledge sharing.Qualifications:
Proven experience in a Service Desk or IT support role.Required 2 years of technical support experience.Proficiency in using ServiceNow for incident and request management.Excellent communication and interpersonal skills.Strong problem-solving abilities and technical troubleshooting skills.Ability to work effectively in a high-demand environment with challenging users.Commitment to maintaining a high level of customer satisfaction.Preferred Qualifications:
Previous experience in a similar Service Desk or support and problem resolution role.Technical Certifications preferred: Candidate should have one of the following certifications A+, Network+, or Security +, or a minimum 2 years of technical support skills on in a Service Desk role.Familiarity with remote support tools and techniques
TekWissen® Group is an equal opportunity employer supporting workforce diversity.
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections, transportation, IT, Social Services and culture. It also supplies information on government services and current job openings.
Position: DECAL Help Desk Support Specialist 1
Location: Atlanta, GA, 30334
Duration: 12+ Months
Job Type: Contract
Work Type: Onsite
Job Description:
Key Responsibilities:
Triage and Manage Incidents: Efficiently triage and prioritize incidents and service requests using ServiceNow.User Interaction: Provide daily assistance to walk-in users and remote users, helping them assess and resolve their IT issues.Answering Phones: Respond promptly to phone inquiries, providing immediate support and resolving user issues or directing calls as necessary.Customer Service: Exhibit strong interpersonal skills and maintain a high level of customer service, ensuring a positive user experience.Problem-Solving: Quickly identify, troubleshoot, and resolve technical issues, escalating complex problems when necessary.Documentation: Accurately document all incidents, requests, and resolutions in ServiceNow.Collaboration: Work closely with other IT team members to ensure seamless support and knowledge sharing.Qualifications:
Proven experience in a Service Desk or IT support role.Required 2 years of technical support experience.Proficiency in using ServiceNow for incident and request management.Excellent communication and interpersonal skills.Strong problem-solving abilities and technical troubleshooting skills.Ability to work effectively in a high-demand environment with challenging users.Commitment to maintaining a high level of customer satisfaction.Preferred Qualifications:
Previous experience in a similar Service Desk or support and problem resolution role.Technical Certifications preferred: Candidate should have one of the following certifications A+, Network+, or Security +, or a minimum 2 years of technical support skills on in a Service Desk role.Familiarity with remote support tools and techniques
TekWissen® Group is an equal opportunity employer supporting workforce diversity.