Federal Reserve Bank of Cleveland
Mgr, Information Technology - M365 Platform Support
Federal Reserve Bank of Cleveland, Washington, DC
Position Description
Minimum Education
Bachelor's degree or equivalent experience
Minimum Experience
6
Summary
Working under close supervision of the Assistant Director, manages a unit within IT that develops applications, analyzes financial data, or provides automation infrastructure support for the Board. The Applications Manager manages the development, maintenance and testing of custom applications on mainframe and distributed platforms to support client business functions; directs the design development of major systems by maintaining detailed conceptual knowledge of the systems in the unit; and, follows the System Development Methodology (SDM). The Financial Systems Manager manages the requirements definition and Systemwide coordination of systems to process economic, financial, and supervisory data, and provides technical expertise in data content and analysis; operates the systems processing the Board's economic, financial, and supervisory micro data; develops edit standards for these data and analyzes variances against edit standards as data are processed; and produces releases, reports, etc., for the data services. The Systems and Telecommunications Manager manages the development of requirements, design and installation of central systems software (operating system, database) and telecommunications services (local and wide area networks); supervises the planning and enhancement of these services, and coordinates any modifications to them to increase performance; manages the application of maintenance to these systems, oversees the development of procedures to keep them current; and, oversees planning for changes to the automation architecture for new telecommunication services. The Mainframe and Distributed Systems Manager manages the development of requirements, design and installation of desktop and mainframe operating system software, supervises the planning and enhancement of these services, manages the application of maintenance to these systems; oversees the development of procedures to keep them current; and, oversees planning for changes to the automation architecture for new desktop and mainframe services.
Duties and Responsibilities
Position Requirements
The M365 Platform Support Manager manages the development of requirements, design, installation, and operations of cloud-based and on-premises enterprise IT infrastructure hardware, software, network, and telecommunications services (local and wide area networks); supervises the planning, enhancement, and performance improvement of these services; manages the maintenance of these systems, oversees the development of procedures to keep them current and compliant; and, oversees planning for changes to the automation architecture for new telecommunication and enterprise IT services.
Requires technical and analytical skills typically acquired through completion of a bachelor's degree in computer science, telecommunications, information systems, accounting, economics, finance or a related discipline or equivalent work experience and five years related experience. Demonstrates strong technical management experience, preferably within government, financial services, regulatory, or research sectors. Demonstrates a comprehensive knowledge of technology related activities, including cost/benefit analyses and industry standard software development lifecycles. Demonstrates strong leadership in managing professional and technical staff and projects.
A minimum of five years of related experience required. Three or more years of experience leading projects preferred. For the M365 Platform Support Manager manager position, candidates should possess product-centric mindset to turn business needs to product roadmaps and service deliveries. This position requires strong communication and leadership skills to advance initiatives and technical solutions to stakeholders. Strong leadership experience in leading, managing, and enhancing business capability maturity framework to drive strategic direction.
This position requires demonstrated competencies of strategic agility; decision quality; drive for excellence; analysis; initiative and resourcefulness; ability to learn; technical knowledge; oral and written communication skills; tolerance for stress; leadership ability; ability to develop collaborative relationships; planning, organizing, and controlling skills; and a customer and service orientation.
Highly Desirable:
• Demonstrated experience in delivering and managing Microsoft 365 productivity software and platform support, collaboration tools including Teams and SharePoint, and its cloud-based services.
• Experience in supporting and maintaining on-prem and cloud-based e-Discovery system.
• Demonstrated experience in managing multiple agile teams supporting platforms and delivering products meeting the business needs.
• Experience working in and leading cross-functional in-person and virtual teams. Innovative thinking, strategic thinking, and problem-solving skills.
FR27 Minimum Qualifications
The FR27 Manager requires five (5) years of related experience.
FR28 Minimum Qualifications
The FR28 Manager requires six (6) years of related experience.
FR29 Minimum Qualification
The FR29 Manager requires seven (7) years of related experience.
This position is hybrid, requiring a combination of telework and an in-office presence in Washington, DC.
Minimum Education
Bachelor's degree or equivalent experience
Minimum Experience
6
Summary
Working under close supervision of the Assistant Director, manages a unit within IT that develops applications, analyzes financial data, or provides automation infrastructure support for the Board. The Applications Manager manages the development, maintenance and testing of custom applications on mainframe and distributed platforms to support client business functions; directs the design development of major systems by maintaining detailed conceptual knowledge of the systems in the unit; and, follows the System Development Methodology (SDM). The Financial Systems Manager manages the requirements definition and Systemwide coordination of systems to process economic, financial, and supervisory data, and provides technical expertise in data content and analysis; operates the systems processing the Board's economic, financial, and supervisory micro data; develops edit standards for these data and analyzes variances against edit standards as data are processed; and produces releases, reports, etc., for the data services. The Systems and Telecommunications Manager manages the development of requirements, design and installation of central systems software (operating system, database) and telecommunications services (local and wide area networks); supervises the planning and enhancement of these services, and coordinates any modifications to them to increase performance; manages the application of maintenance to these systems, oversees the development of procedures to keep them current; and, oversees planning for changes to the automation architecture for new telecommunication services. The Mainframe and Distributed Systems Manager manages the development of requirements, design and installation of desktop and mainframe operating system software, supervises the planning and enhancement of these services, manages the application of maintenance to these systems; oversees the development of procedures to keep them current; and, oversees planning for changes to the automation architecture for new desktop and mainframe services.
Duties and Responsibilities
- Plans, assigns, monitors, leads, and directs all unit activities, and ensures that all deadlines are met and service level objectives satisfied.
- Conducts regular reviews of the performance of unit staff and provides on-going coaching, feedback, and training as required.
- Prepares and monitors unit budget and operating plan; matches expenses to budget and income recovery; makes contributions to preparing branch budget and operating plan.
- Maintains excellent regular communications with clients, peers and IT senior management; keeps them informed in a timely manner of items appropriate to the unit such as project status, schedule, budget, and relevant issues.
- Understands client missions and business functions; develops and implements client requirements and provides status to Assistant Director.
- Serves as technical expert, developing solutions for complex problems.
- Serves on IT committees and may lead ad hoc task forces; may serve on System and federal agency committees.
- In coordination with Assistant Director, develops requirements for outside contract work; selects contract personnel and monitors performance.
- May conduct internal reviews of unit/branch operations as assigned.
- Maintains an extensive knowledge of evolving automation and computer technologies through professional publications, internal research, and training and conferences.
Position Requirements
The M365 Platform Support Manager manages the development of requirements, design, installation, and operations of cloud-based and on-premises enterprise IT infrastructure hardware, software, network, and telecommunications services (local and wide area networks); supervises the planning, enhancement, and performance improvement of these services; manages the maintenance of these systems, oversees the development of procedures to keep them current and compliant; and, oversees planning for changes to the automation architecture for new telecommunication and enterprise IT services.
Requires technical and analytical skills typically acquired through completion of a bachelor's degree in computer science, telecommunications, information systems, accounting, economics, finance or a related discipline or equivalent work experience and five years related experience. Demonstrates strong technical management experience, preferably within government, financial services, regulatory, or research sectors. Demonstrates a comprehensive knowledge of technology related activities, including cost/benefit analyses and industry standard software development lifecycles. Demonstrates strong leadership in managing professional and technical staff and projects.
A minimum of five years of related experience required. Three or more years of experience leading projects preferred. For the M365 Platform Support Manager manager position, candidates should possess product-centric mindset to turn business needs to product roadmaps and service deliveries. This position requires strong communication and leadership skills to advance initiatives and technical solutions to stakeholders. Strong leadership experience in leading, managing, and enhancing business capability maturity framework to drive strategic direction.
This position requires demonstrated competencies of strategic agility; decision quality; drive for excellence; analysis; initiative and resourcefulness; ability to learn; technical knowledge; oral and written communication skills; tolerance for stress; leadership ability; ability to develop collaborative relationships; planning, organizing, and controlling skills; and a customer and service orientation.
Highly Desirable:
• Demonstrated experience in delivering and managing Microsoft 365 productivity software and platform support, collaboration tools including Teams and SharePoint, and its cloud-based services.
• Experience in supporting and maintaining on-prem and cloud-based e-Discovery system.
• Demonstrated experience in managing multiple agile teams supporting platforms and delivering products meeting the business needs.
• Experience working in and leading cross-functional in-person and virtual teams. Innovative thinking, strategic thinking, and problem-solving skills.
FR27 Minimum Qualifications
The FR27 Manager requires five (5) years of related experience.
FR28 Minimum Qualifications
The FR28 Manager requires six (6) years of related experience.
FR29 Minimum Qualification
The FR29 Manager requires seven (7) years of related experience.
This position is hybrid, requiring a combination of telework and an in-office presence in Washington, DC.