Desktop Support

Role: Onsite Desktop SupportLocation:

Beaumont, TX/

Ardmore, OK/

Baytown, TX/

Carlsbad, TX/

Annandale, VA/

Channahon, IL/

Gregory, TX/

Mont Belvieu, TX/

Olathe, KS/

Paulsboro, NJ/

Kemmerer, Fontenelle WY/

Tyler TX/

Washington, WA/

Midland, TX/

Williston, ND

Job Type: Fulltime

Job Description:

Address user tickets regarding hardware, software and networkingWalk customers through installing applications and computer peripheralsAsk targeted questions to diagnose problemsGuide users with simple, step-by-step instructionsConduct remote troubleshootingTest alternative pathways until you resolve an issueCustomize desktop applications to meet user needsRecord technical issues and solutions in logsDirect unresolved issues to the next level of support personnelFollow up with clients to ensure their systems are functionalReport customer feedback and potential product requestsHelp create technical documentation and manualsRequirements and skills

Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar roleHands-on experience with Windows/Linux/Mac OS environmentsWorking knowledge of office automation products and computer peripherals, like printers and scannersKnowledge of network security practices and anti-virus programsAbility to perform remote troubleshooting and provide clear instructionsExcellent problem-solving and multitasking skillsCustomer-oriented attitudeBSc in Computer Science or relevant field

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.