Omni Inclusive
Network Engineer (Avaya)
Omni Inclusive, Frisco, Texas, United States, 75034
Candidate should have minimum 8+ years of relevant hand-on experience
Candidate should be Avaya certified ASPS/AIPS/ACIS
Should be expert in Avaya Aura Core Components such as CM, CMS, AES, Elite Contact Center, SM & SMGR, AAEP
Should have excellent knowledge over various Redundancy/Reliabilities
Should have excellent knowledge over ESS, LSP & SLS
Should have hand-on experience over various H.323 & H.248 media gateways such as G650, G450, G430 etc
Should have advance level hands on experience over Client's, SIP Call flow, ITFS, TFN, DID's, ISDN PRI's, SIP Trunks etc
Should have advance hand-on Experience over T1/E1, H.323 protocol, SIP protocol, QoS, CODEC's such as G.711, G.729, etc
Should have advance knowledge over various integrations in SIP/H.323 architecture for small to large enterprise
Should have be expert in troubleshooting over capturing various traces such as MST, traceSM, Wireshark, stations, trunk traces etc
Should be capable of troubleshooting complex scenarios where call is traversing through various SIP entities along with IVR
Should have expert level of experience over updating firmware in various boards, Media Modules, Media Gateways etc
Should have experience over monitoring tool such as Nectar RIG
Should be capable of migrating/upgrading legacy infrastructure to latest platform
Excellent communication skills & Presentation skills
Candidate should be a good team leader & flexible as per business needs
Have capabilities to handle incidents independently
Have knowledge of processes for Incident and Problem management, Change Management
Shall be able to handle client and attending one o one meeting weekly meeting etc
Shall be able to share operations related Daily/Weekly reports
Shall be able to prepare monthly Capacity report
Should have excellent skills on operations/projects and team handling
Shall be able to resolve tickets within SLA independently
dheres to standard operating procedures and should be capable to add value to knowledge base
Candidate should be Avaya certified ASPS/AIPS/ACIS
Should be expert in Avaya Aura Core Components such as CM, CMS, AES, Elite Contact Center, SM & SMGR, AAEP
Should have excellent knowledge over various Redundancy/Reliabilities
Should have excellent knowledge over ESS, LSP & SLS
Should have hand-on experience over various H.323 & H.248 media gateways such as G650, G450, G430 etc
Should have advance level hands on experience over Client's, SIP Call flow, ITFS, TFN, DID's, ISDN PRI's, SIP Trunks etc
Should have advance hand-on Experience over T1/E1, H.323 protocol, SIP protocol, QoS, CODEC's such as G.711, G.729, etc
Should have advance knowledge over various integrations in SIP/H.323 architecture for small to large enterprise
Should have be expert in troubleshooting over capturing various traces such as MST, traceSM, Wireshark, stations, trunk traces etc
Should be capable of troubleshooting complex scenarios where call is traversing through various SIP entities along with IVR
Should have expert level of experience over updating firmware in various boards, Media Modules, Media Gateways etc
Should have experience over monitoring tool such as Nectar RIG
Should be capable of migrating/upgrading legacy infrastructure to latest platform
Excellent communication skills & Presentation skills
Candidate should be a good team leader & flexible as per business needs
Have capabilities to handle incidents independently
Have knowledge of processes for Incident and Problem management, Change Management
Shall be able to handle client and attending one o one meeting weekly meeting etc
Shall be able to share operations related Daily/Weekly reports
Shall be able to prepare monthly Capacity report
Should have excellent skills on operations/projects and team handling
Shall be able to resolve tickets within SLA independently
dheres to standard operating procedures and should be capable to add value to knowledge base