Column Technologies, Inc.
Help Desk Level I Technician
Column Technologies, Inc., Chicago, Illinois, United States, 60290
Column Technical Services is seeking a dedicated and customer-oriented
Level I Helpdesk Technician
with experience in Microsoft 365 (M365) to join a dynamic team where you will play a pivotal role in providing exceptional technical support to end users. This position offers onsite support for a well-established organization in Chicago. Don't miss this opportunity to showcase your technical skills as a Help Desk Level I. Apply today to embark on a rewarding career journey with us!
The successful candidate will be responsible for providing first-level technical support and assistance to end-users, resolving issues related to M365 applications and services, and ensuring a positive customer experience. This onsite role offers an excellent opportunity to develop technical skills in a supportive and growth- oriented environment.
Key Responsibilities:
Serve as the first point of contact for end-users seeking technical assistance via phone, email, or helpdesk ticketing system.Provide timely and accurate solutions to technical issues related to Microsoft 365 (M365) applications, including but not limited to Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive.Diagnose and troubleshoot software and hardware issues, ensuring problems are resolved efficiently and effectively.Escalate unresolved issues to the appropriate IT teams or Level 2 support personnel as needed, while maintaining ownership of the issue until resolution.Assist in the setup, configuration, and maintenance of M365 accounts, including user permissions, email distribution lists, and security settings.Educate end-users on basic M365 functionalities, best practices, and self-help resources to encourage user empowerment and minimize recurring issues.Document all helpdesk interactions, troubleshooting steps, and resolutions in the ticketing system to maintain accurate records and enable knowledge sharing.Follow established processes and procedures for incident management, problem resolution, and service request fulfillment.Collaborate with IT colleagues and other departments to identify and implement continuous improvements to enhance service delivery and customer satisfaction.Job Requirements
Qualifications
3 years' providing end user support in an IT related environment.Associates' Degree in Computer Science or Management Information Systems, preferred.Experience with enterprise help desk ticketing software such as using ServiceNow or relevant software.Experience supporting applications such as: Active Directory, Okta, and Intune,Knowledge of MAC OS & Android mobile devices.
Level I Helpdesk Technician
with experience in Microsoft 365 (M365) to join a dynamic team where you will play a pivotal role in providing exceptional technical support to end users. This position offers onsite support for a well-established organization in Chicago. Don't miss this opportunity to showcase your technical skills as a Help Desk Level I. Apply today to embark on a rewarding career journey with us!
The successful candidate will be responsible for providing first-level technical support and assistance to end-users, resolving issues related to M365 applications and services, and ensuring a positive customer experience. This onsite role offers an excellent opportunity to develop technical skills in a supportive and growth- oriented environment.
Key Responsibilities:
Serve as the first point of contact for end-users seeking technical assistance via phone, email, or helpdesk ticketing system.Provide timely and accurate solutions to technical issues related to Microsoft 365 (M365) applications, including but not limited to Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive.Diagnose and troubleshoot software and hardware issues, ensuring problems are resolved efficiently and effectively.Escalate unresolved issues to the appropriate IT teams or Level 2 support personnel as needed, while maintaining ownership of the issue until resolution.Assist in the setup, configuration, and maintenance of M365 accounts, including user permissions, email distribution lists, and security settings.Educate end-users on basic M365 functionalities, best practices, and self-help resources to encourage user empowerment and minimize recurring issues.Document all helpdesk interactions, troubleshooting steps, and resolutions in the ticketing system to maintain accurate records and enable knowledge sharing.Follow established processes and procedures for incident management, problem resolution, and service request fulfillment.Collaborate with IT colleagues and other departments to identify and implement continuous improvements to enhance service delivery and customer satisfaction.Job Requirements
Qualifications
3 years' providing end user support in an IT related environment.Associates' Degree in Computer Science or Management Information Systems, preferred.Experience with enterprise help desk ticketing software such as using ServiceNow or relevant software.Experience supporting applications such as: Active Directory, Okta, and Intune,Knowledge of MAC OS & Android mobile devices.