Fresh Express
IT Technical Support
Fresh Express, Streamwood, Illinois, United States, 60107
The IT Technician will provide 1st and 2nd tier Hardware, Software, Printer, Network support for Plant Manufacturing environment.
Essential Functions, Duties and Responsibilities
2nd Tier Support of 150 users (Windows 7/10) - break/fix issues
Application troubleshooting (Office 365 / Outlook)
System imaging and deployment using SCCM
Network (Wireless and Wired) problem troubleshooting / escalation to Global Networking team
Troubleshooting conference room equipment (projectors, video conference, conference phones)
Cisco VoIP telephone deployment and troubleshooting
Printer troubleshooting/repair/escalation
Spare inventory management
Packing/shipping equipment to other locations
Required Knowledge Skills and Abilities
Ability to work self-directed and set/adjust priorities in very fast paced environment
Strong verbal and written communication skills
Strong interpersonal skills
Strong documentation/recordkeeping skills
Strong attention to detail
Ability to lift 50 lbs.
A+ Certification
5+ years providing 2nd tier Hardware/Software support - Executive support a huge plus
Advanced familiarity with TCP/IP fundamentals
Required Education and Experience
SCCM, ServiceNow, AS/400, ITIL v3, CCENT, other certifications
Other Information
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed, as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Essential Functions, Duties and Responsibilities
2nd Tier Support of 150 users (Windows 7/10) - break/fix issues
Application troubleshooting (Office 365 / Outlook)
System imaging and deployment using SCCM
Network (Wireless and Wired) problem troubleshooting / escalation to Global Networking team
Troubleshooting conference room equipment (projectors, video conference, conference phones)
Cisco VoIP telephone deployment and troubleshooting
Printer troubleshooting/repair/escalation
Spare inventory management
Packing/shipping equipment to other locations
Required Knowledge Skills and Abilities
Ability to work self-directed and set/adjust priorities in very fast paced environment
Strong verbal and written communication skills
Strong interpersonal skills
Strong documentation/recordkeeping skills
Strong attention to detail
Ability to lift 50 lbs.
A+ Certification
5+ years providing 2nd tier Hardware/Software support - Executive support a huge plus
Advanced familiarity with TCP/IP fundamentals
Required Education and Experience
SCCM, ServiceNow, AS/400, ITIL v3, CCENT, other certifications
Other Information
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed, as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.