Rocket Lawyer
Attorney for Legal Q&A
Rocket Lawyer, Logan, UT
About Rocket Lawyer
We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered.
We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company's history, to capture audiences worldwide. We are expanding our team to take on this challenge!
About the Role
Around the world, most people and organizations don't get the legal help they need because they fear the high cost and complexity of hiring a lawyer. Rocket Lawyer is changing that by delivering high-value legal services at a price nearly everyone can afford.
The Attorney for Legal Questions and Answers (Q&A) will lead a team of paralegals to provide accurate, effective, and timely legal information to Rocket Lawyer members and customers. As a leader within Rocket Legal Professional Services (RLPS), they will leverage Rocket Lawyer's innovative technology and operational efficiency to reduce fulfillment costs while enhancing quality and responsiveness.
Customer value is our North Star, so we are looking for someone who understands clients and can develop a paralegal team that is able to address each customer's unique legal situation. The Attorney for Legal Q&A will set a high standard for the team. They are responsible for building an esprit de corps with camaraderie and a positive, collaborative work culture that enables the team to achieve goals at a high level.
At an organizational level, the Attorney for Legal Q&A will participate in programs that are innovating the use of alternative business structures and other regulatory reforms to expand access to justice. This is an opportunity to be a trailblazer who helps break down barriers that prevent millions of people from getting the legal help they need in the US and around the world.
Responsibilities
Requirements
Benefits & Perks
Rocket Lawyer is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses.
All your information will be kept confidential according to EEO guidelines.
All Locations
$120,000-$180,000 USD
By applying for this position, your data will be processed as per Rocket Lawyer Privacy Policy.
We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered.
We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company's history, to capture audiences worldwide. We are expanding our team to take on this challenge!
About the Role
Around the world, most people and organizations don't get the legal help they need because they fear the high cost and complexity of hiring a lawyer. Rocket Lawyer is changing that by delivering high-value legal services at a price nearly everyone can afford.
The Attorney for Legal Questions and Answers (Q&A) will lead a team of paralegals to provide accurate, effective, and timely legal information to Rocket Lawyer members and customers. As a leader within Rocket Legal Professional Services (RLPS), they will leverage Rocket Lawyer's innovative technology and operational efficiency to reduce fulfillment costs while enhancing quality and responsiveness.
Customer value is our North Star, so we are looking for someone who understands clients and can develop a paralegal team that is able to address each customer's unique legal situation. The Attorney for Legal Q&A will set a high standard for the team. They are responsible for building an esprit de corps with camaraderie and a positive, collaborative work culture that enables the team to achieve goals at a high level.
At an organizational level, the Attorney for Legal Q&A will participate in programs that are innovating the use of alternative business structures and other regulatory reforms to expand access to justice. This is an opportunity to be a trailblazer who helps break down barriers that prevent millions of people from getting the legal help they need in the US and around the world.
Responsibilities
- Answer legal questions from Rocket Lawyer customers and provide oversight of attorneys and paralegals answering questions from Rocket Lawyer customers
- Recruit, train, and evaluate the performance of paralegals serving Rocket Lawyer's clients
- Help manage innovative programs that expand the ability to provide direct legal services. This may include drafting and tracking applications for Rocket Lawyer participation in the innovative programs, providing progress reports, and communicating with government agencies and representatives
- Help design onboarding programs that ensure positive, enthusiasm-building learning experiences for legal professionals who join the RLPS team
- Help develop and provide regular training and educational activities to ensure high levels of competency for the Legal Q&A team
- Track the performance of legal services to ensure all key business metrics are met or exceeded
- Work cross-functionally with Rocket Lawyer colleagues to ensure that professional legal services are supported with solid customer experiences on all Rocket Lawyer platforms and applications
- Work collaboratively with the Rocket Lawyer Operations teams to ensure prompt and effective resolution of legal concerns raised by Rocket Lawyer customers and prospective customers
- Help develop talent management programs that retain top-performing legal professionals
- Oversee documentation and credential management of Legal Q&A paralegals, both when newly hired and annually
- Persistently analyze the effectiveness of RLPS programs, using feedback from both customers and staff
- Ensure compliance with applicable internal processes
- Provide thoughtful and meaningful input on departmental and organizational goals
- Participate in or lead other projects as needed by Rocket Lawyer and RLPS leaders
Requirements
- Graduate of an American Bar Association-approved law school
- Licensed attorney in good standing with an impeccable reputation for integrity
- 3+ years experience as a licensed attorney
- Experience working at a small law firm (5 attorneys or less) or as a solo practitioner
- Generalist attorney, comfortable with providing legal information to a wide variety of customers across a broad area of legal categories
- Attorney comfortable with business-oriented legal questions (e.g. business formation, contracts, compliance, etc).
- Capacity to remotely lead a staff of legal professionals
- Ability to build trust, foster strong working relationships, and collaboratively work with stakeholders of all levels to generate positive outcomes
- Clear and effective written and verbal communication skills and ability to distill and convey information in a concise and compelling manner
- A strong work ethic with disciplined execution skills
- Superior attention to detail
- Comfortable using all of the technology necessary to work within the company and the technology necessary to interact efficiently and effectively with our customers
- Self-starter who enjoys problem-solving with minimal direct supervision
- Pioneer spirit who exhibits dedication to continuous learning and improvement
- Personally accountable; leads inspirationally; never misses deadlines
- Maintains calm under pressure
- Treats everyone with dignity and respect
Benefits & Perks
- Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
- Unlimited PTO
- Competitive salary packages
- Life insurance
- Disability benefits
- Supplemental Optional Life Insurance Benefits
- FSA Options Optional
- HSA with Company Match
- 401k program with Company Match
- Fertility Assistance and Planning options
- Wellhub & ClassPass fitness platforms
- Comprehensive Pet Insurance options
- Financial Wellbeing & Student Loan Program access
- Access to additional Mental Health & Wellbeing resources
- Pre-tax Commuter/Transit Benefits
- Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates
Rocket Lawyer is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses.
All your information will be kept confidential according to EEO guidelines.
All Locations
$120,000-$180,000 USD
By applying for this position, your data will be processed as per Rocket Lawyer Privacy Policy.