Experis
Service Desk Analyst - Workplace Engineer
Experis, Columbus, Ohio, United States, 43224
Our client, in the life sciences industry, is seeking a Service Desk Analyst to join their team.
Job Title: Service Desk Analyst
Location: Columbus, OH (ONSITE)
Pay Range: $34/hr
What's the Job?
Experience troubleshooting issues in an Enterprise Windows and/or Mac environment -
Able to resolve at least 60% of assigned incidents at first contact.Experience fulfilling service requests, such as installing unpackaged software, installing peripherals or drivers, tracking inventory and on occasion, performing computer refreshes for Windows and Mac devices.Commitment to following all ticketing guidelines and adhering to SLO's and exceeding 95% positive customer satisfaction surveys.Installing MDM and troubleshooting mobile devices problems (iOS and Android)Troubleshooting issues with Teams, Zoom, or Webex.Fluent typing ability and able to conversate via chat with proper grammar and etiquette.Communicate effectively with staff by phone and be able to produce written communications (emails/chat) in a prompt and professional manner.What's Needed?
College Degree and 2 years of direct experience working for an Enterprise Service Desk. Certifications accepted in lieu of experience/education include: HDI, A+, Microsoft Technologies (Windows 11, M365, SharePoint Online permission management), Apple Technologies (Jamf), ITIL Foundations.Able to work with general instruction, oversee projects and/or mentor junior staff on policies and procedures.Ability to de-escalate difficult situations and effectively collaborate with senior staff and junior staff.What's in it for me?
Dental, Vision, Medical Benefits401k MatchExperis AcademyLife Insurance Benefits
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -
Manpower, Experis, Talent Solutions, and Jefferson Wells
- creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
Job Title: Service Desk Analyst
Location: Columbus, OH (ONSITE)
Pay Range: $34/hr
What's the Job?
Experience troubleshooting issues in an Enterprise Windows and/or Mac environment -
Able to resolve at least 60% of assigned incidents at first contact.Experience fulfilling service requests, such as installing unpackaged software, installing peripherals or drivers, tracking inventory and on occasion, performing computer refreshes for Windows and Mac devices.Commitment to following all ticketing guidelines and adhering to SLO's and exceeding 95% positive customer satisfaction surveys.Installing MDM and troubleshooting mobile devices problems (iOS and Android)Troubleshooting issues with Teams, Zoom, or Webex.Fluent typing ability and able to conversate via chat with proper grammar and etiquette.Communicate effectively with staff by phone and be able to produce written communications (emails/chat) in a prompt and professional manner.What's Needed?
College Degree and 2 years of direct experience working for an Enterprise Service Desk. Certifications accepted in lieu of experience/education include: HDI, A+, Microsoft Technologies (Windows 11, M365, SharePoint Online permission management), Apple Technologies (Jamf), ITIL Foundations.Able to work with general instruction, oversee projects and/or mentor junior staff on policies and procedures.Ability to de-escalate difficult situations and effectively collaborate with senior staff and junior staff.What's in it for me?
Dental, Vision, Medical Benefits401k MatchExperis AcademyLife Insurance Benefits
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -
Manpower, Experis, Talent Solutions, and Jefferson Wells
- creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.