Capital Ford
Business Development Center (BDC) Trainer
Capital Ford, Raleigh, North Carolina, United States, 27601
CAPITAL is seeking a proactive and customer-focused Business Development Center (BDC) Trainer to join our team. The BDC Trainer will have a passion for teaching and a deep understanding of business development strategies (automotive industry preferred).
As a trainer, you will be responsible for delivering comprehensive training programs that enhance the skills and capabilities of our BDC Service Reps; as well as, managing service-related inquiries, scheduling appointments, and ensuring a positive customer experience.
The ideal candidate will possess excellent communication skills, strong organizational abilities, and a commitment to delivering high-quality service to our team and our customers.
What you’ll be doing:
Assist in finding new employees.
Interviewing new potential candidates for the department.
Training all new employees that enter the BDC as well as extra training for current employees when processes change, etc.
Respond promptly to incoming service-related inquiries via phone, email, or online channels.
Gather information from customers regarding service needs and concerns
Coordinate with service advisors and technicians to optimize appointment availability
Schedule service appointments for customers based on their preferred date and time
Conduct follow-up calls or communications to confirm and remind customers of scheduled service appointments
Follow established BDC processes and guidelines for managing service inquiries
Other duties assigned
What we’re looking for:
Effective with communication and assisting others in learning
Adaptability and flexibility with old processes as well as new ones that come up
Experience in training or teaching
Experience in customer service or a related field is a plus
Previous experience in customer service in an automotive service or BDC environment
Familiarity with service-related processes and procedures
Excellent verbal and written communication skills
Effective problem-solving skills to address customer concerns and inquiries
Proficient in using CRM systems and other service-related software
Ability to find solutions that meet customer needs
High level of integrity and ethical conduct in all customer interactions and service-related activities
Must pass pre-employment background screenings
What we offer:
Competitive Pay
Health Insurance + Dental, Vision and Rx coverage
PTO
401(K) w/company match
Employee discounts on vehicles, parts, and service
Opportunities for advancement
We are CAPITAL:
a distinguished ensemble of 20 automotive and powersports franchises across the state of North Carolina. Our roots run deep in the automotive industry, embodying a rich tradition that, despite our expansive growth and a vibrant team of over 1,500 dedicated employees, maintains the warm, inclusive culture of a family-owned business. At CAPITAL, we pride ourselves on not just our vast selection of high-quality vehicles but on a legacy of fostering strong community ties and building lasting relationships with both our customers and team members. We are in search of passionate individuals who are ready to accelerate their careers in an environment that champions professional development, innovation, and a commitment to excellence. Join us in driving the future of automotive retail, where every employee is a valued member of the CAPITAL family!
Capital Automotive Group is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
As a trainer, you will be responsible for delivering comprehensive training programs that enhance the skills and capabilities of our BDC Service Reps; as well as, managing service-related inquiries, scheduling appointments, and ensuring a positive customer experience.
The ideal candidate will possess excellent communication skills, strong organizational abilities, and a commitment to delivering high-quality service to our team and our customers.
What you’ll be doing:
Assist in finding new employees.
Interviewing new potential candidates for the department.
Training all new employees that enter the BDC as well as extra training for current employees when processes change, etc.
Respond promptly to incoming service-related inquiries via phone, email, or online channels.
Gather information from customers regarding service needs and concerns
Coordinate with service advisors and technicians to optimize appointment availability
Schedule service appointments for customers based on their preferred date and time
Conduct follow-up calls or communications to confirm and remind customers of scheduled service appointments
Follow established BDC processes and guidelines for managing service inquiries
Other duties assigned
What we’re looking for:
Effective with communication and assisting others in learning
Adaptability and flexibility with old processes as well as new ones that come up
Experience in training or teaching
Experience in customer service or a related field is a plus
Previous experience in customer service in an automotive service or BDC environment
Familiarity with service-related processes and procedures
Excellent verbal and written communication skills
Effective problem-solving skills to address customer concerns and inquiries
Proficient in using CRM systems and other service-related software
Ability to find solutions that meet customer needs
High level of integrity and ethical conduct in all customer interactions and service-related activities
Must pass pre-employment background screenings
What we offer:
Competitive Pay
Health Insurance + Dental, Vision and Rx coverage
PTO
401(K) w/company match
Employee discounts on vehicles, parts, and service
Opportunities for advancement
We are CAPITAL:
a distinguished ensemble of 20 automotive and powersports franchises across the state of North Carolina. Our roots run deep in the automotive industry, embodying a rich tradition that, despite our expansive growth and a vibrant team of over 1,500 dedicated employees, maintains the warm, inclusive culture of a family-owned business. At CAPITAL, we pride ourselves on not just our vast selection of high-quality vehicles but on a legacy of fostering strong community ties and building lasting relationships with both our customers and team members. We are in search of passionate individuals who are ready to accelerate their careers in an environment that champions professional development, innovation, and a commitment to excellence. Join us in driving the future of automotive retail, where every employee is a valued member of the CAPITAL family!
Capital Automotive Group is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.