Service Director

Paul Thigpen Ford of Waynesboro is seeking an experienced Service Director Pay is dependent on Experience Position is based in Waynesboro, GA BENEFITS We provide a positive, professional work environment with the best training in the industry. We believe in employee development through training and advancement from within. Our team members enjoy terrific benefits which include: Competitive pay plan Company provided training and education. A fun fast-paced environment! Work Location: One location Bonus pay Commission pay Health, Dental, Vision insurance RESPONSIBILITIES Assist customers in servicing, repairing and explaining each service needed

Understanding customers' requirements and concerns; matching requirements and concerns to various service options

Make the customer comfortable with the service being performed and keeping the customer informed and updated throughout the service of their vehicle

Staying updated on new products, features, accessories and attending product training as required

Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction

Hire and supervise all service department personnel, as well as monitor their performance in servicing customers

Create goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.

Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

REQUIREMENTS A minimum of 3 years of experience as a service manager

Strong focus on providing excellent customer service

High school diploma or higher education

Clean driving record & valid driver's license