JobRialto
Business Analyst
JobRialto, Quincy, Massachusetts, us, 02171
SUMMARY:
Serve as a Senior Business Analyst (BA) as part of the Client Systems Operations Team supporting production operations for the Health Insurance Exchange (HIX), MA21 eligibility, and MMIS systems and the Integrated Eligibility & Enrollment (IEE) Common Notice Solution (CNS), Common Portal, Common Application, Opt In-Out to electronic notices and others.The Senior BA will participate in the requirements, testing and triage, track production incidents and provide analytical support across various phases of production, development, and implementation of the HIX/ MA21/MMIS CNS, IE&E projects, and other applications as needed.
DETAILED STATEMENT OF JOB DUTIES AND RESPONSIBILITIES:
Participate in JAD sessions for HIX, MA21, MMIS and IEE tracks related to integrated eligibility including Common Noticing Solution, MyServices (Common Portal), and Common Application. The project will use Agile and Waterfall software development methodology.
Provide Subject Matter Expertise, Testing and production support for the HIX, MA21, MMIS and IEE Common Notice Solution. Expert of all Client notices and the IE&E Common Notice Solution.
Provide Subject Matter Expertise, Testing and production support for the HIX, MA21, MMIS CNS, IEE MyServices (Common Portal), and Common Application.
Participate in and coordinate functional, user acceptance testing, and integration testing.
Coordinate with Print Vendors, HIX Vendors, MA21 team, MMIS team and IEE Vendors to implement project.
Triage and resolve production incidents by coordinating with users, technical resources, application support vendors, subject matter experts (SME's) and other stakeholders
On-going monitoring and reporting of production incident status through resolution, includes communicating and follow-up with users and other stakeholders while ensuring incident tracking systems are up-to-date and incident is closed when resolved (JIRA PIMs, CA Tickets)
Participate in root cause analysis meetings to troubleshoot and solution for production incidents and system defects and review resulting resolution documentation
Participate in working sessions to assess production issues and identify effective workarounds
Analyze and validate production workarounds and perform in system as needed
Perform thorough SQL script validation and XML validation for resolved issues in pre-production environment and document validation results
Participate in requirements gathering meetings and review documentation defining business and functional requirements and enhancements for HIX, MA21, MMIS CNS, MyServices (Common Portal), and Common Application development and enhancements
Attend daily/weekly operations and status meetings
Complete additional ad-hoc and on-going assignments and projects as needed
REQUIRED SKILLS (Special Skill Set, Abilities, Knowledge):
Experience in Agile and Waterfall software development methodology
Strong analytical, reporting and project management skills
Highly proficient in database management, analyzing data and generating reports to provide data driven decision support
Highly proficient in Microsoft Office applications including Excel, Outlook, Word, and PowerPoint, and Notice Solution product Open Text
Experience with XML and JSON is highly preferred
Experience using JIRA, ALM (Micro Focus), Dynatrace (monitoring) preferred
Experience editing notices
Knowledge of 508 accessibility rules for application and Notices
Ability to be productive working both collaboratively within a team and independently as needed
Ability to thrive in a fast-paced environment, managing multiple initiatives simultaneously, while reprioritizing as needed to meet deadlines and business objectives
QUALIFICATIONS (Education, Years' Experience, Certificates):
5+ years of experience in a business analyst capacity preferably within a Notice solution project, Integrated Eligibility project, or other public health sector eligibility systems initiative.
Education:
Bachelors Degree
Serve as a Senior Business Analyst (BA) as part of the Client Systems Operations Team supporting production operations for the Health Insurance Exchange (HIX), MA21 eligibility, and MMIS systems and the Integrated Eligibility & Enrollment (IEE) Common Notice Solution (CNS), Common Portal, Common Application, Opt In-Out to electronic notices and others.The Senior BA will participate in the requirements, testing and triage, track production incidents and provide analytical support across various phases of production, development, and implementation of the HIX/ MA21/MMIS CNS, IE&E projects, and other applications as needed.
DETAILED STATEMENT OF JOB DUTIES AND RESPONSIBILITIES:
Participate in JAD sessions for HIX, MA21, MMIS and IEE tracks related to integrated eligibility including Common Noticing Solution, MyServices (Common Portal), and Common Application. The project will use Agile and Waterfall software development methodology.
Provide Subject Matter Expertise, Testing and production support for the HIX, MA21, MMIS and IEE Common Notice Solution. Expert of all Client notices and the IE&E Common Notice Solution.
Provide Subject Matter Expertise, Testing and production support for the HIX, MA21, MMIS CNS, IEE MyServices (Common Portal), and Common Application.
Participate in and coordinate functional, user acceptance testing, and integration testing.
Coordinate with Print Vendors, HIX Vendors, MA21 team, MMIS team and IEE Vendors to implement project.
Triage and resolve production incidents by coordinating with users, technical resources, application support vendors, subject matter experts (SME's) and other stakeholders
On-going monitoring and reporting of production incident status through resolution, includes communicating and follow-up with users and other stakeholders while ensuring incident tracking systems are up-to-date and incident is closed when resolved (JIRA PIMs, CA Tickets)
Participate in root cause analysis meetings to troubleshoot and solution for production incidents and system defects and review resulting resolution documentation
Participate in working sessions to assess production issues and identify effective workarounds
Analyze and validate production workarounds and perform in system as needed
Perform thorough SQL script validation and XML validation for resolved issues in pre-production environment and document validation results
Participate in requirements gathering meetings and review documentation defining business and functional requirements and enhancements for HIX, MA21, MMIS CNS, MyServices (Common Portal), and Common Application development and enhancements
Attend daily/weekly operations and status meetings
Complete additional ad-hoc and on-going assignments and projects as needed
REQUIRED SKILLS (Special Skill Set, Abilities, Knowledge):
Experience in Agile and Waterfall software development methodology
Strong analytical, reporting and project management skills
Highly proficient in database management, analyzing data and generating reports to provide data driven decision support
Highly proficient in Microsoft Office applications including Excel, Outlook, Word, and PowerPoint, and Notice Solution product Open Text
Experience with XML and JSON is highly preferred
Experience using JIRA, ALM (Micro Focus), Dynatrace (monitoring) preferred
Experience editing notices
Knowledge of 508 accessibility rules for application and Notices
Ability to be productive working both collaboratively within a team and independently as needed
Ability to thrive in a fast-paced environment, managing multiple initiatives simultaneously, while reprioritizing as needed to meet deadlines and business objectives
QUALIFICATIONS (Education, Years' Experience, Certificates):
5+ years of experience in a business analyst capacity preferably within a Notice solution project, Integrated Eligibility project, or other public health sector eligibility systems initiative.
Education:
Bachelors Degree