Mindlance
Senior Business Analyst
Mindlance, Quincy, Massachusetts, us, 02171
SUMMARY (Job Overview):Serve as Senior Business Analyst (BA) as part of the MassHealth Systems Operations Team supporting production operations for the Health Insurance Exchange (HIX), MA21 eligibility, and MMIS systems and the Integrated Eligibility & Enrollment (IEE) Common Notice Solution (CNS), Common Portal, Common Application, Opt In-Out to electronic notices and others. The Senior BA will participate in the requirements, testing and triage, track production incidents and provide analytical support across various phases of production, development, and implementation of the HIX/ MA21/MMIS CNS, IE&E projects, and other applications as needed.
DETAILED STATEMENT OF JOB DUTIES AND RESPONSIBILITIES:
Participate in JAD sessions for HIX, MA21, MMIS and IEE tracks related to integrated eligibility including Common Noticing Solution, MyServices (Common Portal), and Common Application. The project will use Agile and Waterfall software development methodology.Provide Subject Matter Expertise, Testing and production support for the HIX, MA21, MMIS and IEE Common Notice Solution. Expert of all MassHealth notices and the IE&E Common Notice Solution.Provide Subject Matter Expertise, Testing and production support for the HIX, MA21, MMIS CNS, IEE MyServices (Common Portal), and Common Application.Participate in and coordinate functional, user acceptance testing, and integration testing.Coordinate with Print Vendors, HIX Vendors, MA21 team, MMIS team and IEE Vendors to implement project.Triage and resolve production incidents by coordinating with users, technical resources, application support vendors, subject matter experts (SME's) and other stakeholdersOn-going monitoring and reporting of production incident status through resolution, includes communicating and follow-up with users and other stakeholders while ensuring incident tracking systems are up-to-date and incident is closed when resolved (JIRA PIMs, CA Tickets)Participate in root cause analysis meetings to troubleshoot and solution for production incidents and system defects and review resulting resolution documentationParticipate in working sessions to assess production issues and identify effective workaroundsAnalyze and validate production workarounds and perform in system as neededPerform thorough SQL script validation and XML validation for resolved issues in pre-production environment and document validation results• Participate in requirements gathering meetings and review documentation defining business and functional requirements and enhancements for HIX, MA21, MMIS CNS, MyServices (Common Portal), and Common Application development and enhancements
Attend daily/weekly operations and status meetingsComplete additional ad-hoc and on-going assignments and projects as neededREQUIRED SKILLS (Special Skill Set, Abilities, Knowledge):
Experience in Agile and Waterfall software development methodologyStrong analytical, reporting and project management skillsHighly proficient in database management, analyzing data and generating reports to provide data driven decision supportHighly proficient in Microsoft Office applications including Excel, Outlook, Word, and PowerPoint, and Notice Solution product Open TextExperience with XML and JSON is highly preferredExperience using JIRA, ALM (Micro Focus), Dynatrace (monitoring) preferredExperience editing noticesKnowledge of 508 accessibility rules for application and NoticesAbility to be productive working both collaboratively within a team and independently as neededAbility to thrive in a fast-paced environment, managing multiple initiatives simultaneously, while reprioritizing as needed to meet deadlines and business objectivesQUALIFICATIONS (Education, Years' Experience, Certificates):
5+ years of experience in a business analyst capacity preferably within a Notice solution project, Integrated Eligibility project, or other public health sector eligibility systems initiative.
DETAILED STATEMENT OF JOB DUTIES AND RESPONSIBILITIES:
Participate in JAD sessions for HIX, MA21, MMIS and IEE tracks related to integrated eligibility including Common Noticing Solution, MyServices (Common Portal), and Common Application. The project will use Agile and Waterfall software development methodology.Provide Subject Matter Expertise, Testing and production support for the HIX, MA21, MMIS and IEE Common Notice Solution. Expert of all MassHealth notices and the IE&E Common Notice Solution.Provide Subject Matter Expertise, Testing and production support for the HIX, MA21, MMIS CNS, IEE MyServices (Common Portal), and Common Application.Participate in and coordinate functional, user acceptance testing, and integration testing.Coordinate with Print Vendors, HIX Vendors, MA21 team, MMIS team and IEE Vendors to implement project.Triage and resolve production incidents by coordinating with users, technical resources, application support vendors, subject matter experts (SME's) and other stakeholdersOn-going monitoring and reporting of production incident status through resolution, includes communicating and follow-up with users and other stakeholders while ensuring incident tracking systems are up-to-date and incident is closed when resolved (JIRA PIMs, CA Tickets)Participate in root cause analysis meetings to troubleshoot and solution for production incidents and system defects and review resulting resolution documentationParticipate in working sessions to assess production issues and identify effective workaroundsAnalyze and validate production workarounds and perform in system as neededPerform thorough SQL script validation and XML validation for resolved issues in pre-production environment and document validation results• Participate in requirements gathering meetings and review documentation defining business and functional requirements and enhancements for HIX, MA21, MMIS CNS, MyServices (Common Portal), and Common Application development and enhancements
Attend daily/weekly operations and status meetingsComplete additional ad-hoc and on-going assignments and projects as neededREQUIRED SKILLS (Special Skill Set, Abilities, Knowledge):
Experience in Agile and Waterfall software development methodologyStrong analytical, reporting and project management skillsHighly proficient in database management, analyzing data and generating reports to provide data driven decision supportHighly proficient in Microsoft Office applications including Excel, Outlook, Word, and PowerPoint, and Notice Solution product Open TextExperience with XML and JSON is highly preferredExperience using JIRA, ALM (Micro Focus), Dynatrace (monitoring) preferredExperience editing noticesKnowledge of 508 accessibility rules for application and NoticesAbility to be productive working both collaboratively within a team and independently as neededAbility to thrive in a fast-paced environment, managing multiple initiatives simultaneously, while reprioritizing as needed to meet deadlines and business objectivesQUALIFICATIONS (Education, Years' Experience, Certificates):
5+ years of experience in a business analyst capacity preferably within a Notice solution project, Integrated Eligibility project, or other public health sector eligibility systems initiative.