TriMetrix
IT Help Desk Support Specialist
TriMetrix, Rockville, Maryland, us, 20849
Overview
Walter R. McDonald & Associates (WRMA), has executed hundreds of customized social services projects for federal, state, and local governments, as well as for the private and non-profit sectors, and international corporations. Our company has 40 years of experience and expertise in research, evaluation, performance measurement and monitoring, and data and IT analytic services. We currently have 100 employees distributed across our two main locations in Arlington, Virginia and Rockville, Maryland. Our primary mission is to support system-wide improvements in the delivery of programs social services programs for children and families, communities, and at-risk populations. With our team of top research social scientists, we are committed to the delivery of quality, evidence-based deliverables for our clients. We are currently seeking a senior technical/management professional.
Seeking a professional and highly motivated IT Help desk Support Specialist to join our team and support federal, state, and local healthcare and human services projects. The IT Help desk Support Specialist will work as a liaison between customers and technical staff to elicit, analyze, communicate, and validate requirements and business processes.
The candidate must reside in the Philladelphia, Pa. or Lowell, Mass. area.
Responsibilities
Provide desk side and telephonic support for desktop hardware, software and connectivity.Install, configure, and upgrade hardware software and peripheral devices such as printers. and scannersMaintain network servers and troubleshoot LAN/WAN connectivityWork with Active Directory to modify user accounts, unlock, and reset network accounts as needed.Prepare end user technical instructions, manuals and troubleshooting tips.Participate in weekly meetings and planning sessions.Qualifications
Bachelor's degree in computer science or related fieldRelevant certifications such as CompTIA Sec+, Network+, A+, Cisco etc.,Experience working in government clients (federal/state/local) - min of 5 yearsExperience working in onsite IT helpdesk - min of 3 yearsExperience working in remote IT helpdesk - min of 2 yearsExpertise in network server and tape backup system configuration and maintenance.Experience with helpdesk support applications such as the Footprint ticketing system
Software Knowledge need for this role:
Microsoft OfficeMicrosoft Windows OS (desktop and server)Google ChromeMS SharePointMS Active DirectorygMail for Government (gMail and google apps suite)Webinar cleint software (Cisco Web Ex, Go to Meeting, etc)Mibile Devices Management Software (MaaS360)Juniper/ Secure Pulse VPNRemote DesktopEncryption SoftwareSmartcard client accessMicrosoft Terminial Services clientsNorton Symantec Anitverius clientsMicosoft DHCP, DNS and TCP/IP protocolAutodesk's Auto CAD
Hardware knowledge needed for this role;
Desktop workstations (priamry Dell)Notebook computers (primary Dell)Personal computer componentsNetwork ServersPeripheral devices (printers etc.,)
OTHER REQUIREMENTS:
Ability to travel occasionally on work assignments to client sites, departmental meetings, and various conferences.Satisfactory criminal background checkFlexible work schedulePHYSICAL REQUIREMENTS
Long periods of computer use.Lifting up to 25 pounds.Long periods of focus and detail orientation.
TRAVEL:
Approximately 10 percent client travel time may be required.
SALARY AND BENEFITS:
Salary is determined commensurate with experience of the candidate. Benefits include health insurance, holidays, and vacation benefits for all full-time employees of 30 or more hours.The salary range for this position is $90,000 to $110,000 per year. While we provide competitive compensation, it's important to note that for new hires, salaries typically align with the lower end of the range, taking into account factors such as experience, qualifications, and internal equity considerations.
#JT
Walter R. McDonald & Associates (WRMA), has executed hundreds of customized social services projects for federal, state, and local governments, as well as for the private and non-profit sectors, and international corporations. Our company has 40 years of experience and expertise in research, evaluation, performance measurement and monitoring, and data and IT analytic services. We currently have 100 employees distributed across our two main locations in Arlington, Virginia and Rockville, Maryland. Our primary mission is to support system-wide improvements in the delivery of programs social services programs for children and families, communities, and at-risk populations. With our team of top research social scientists, we are committed to the delivery of quality, evidence-based deliverables for our clients. We are currently seeking a senior technical/management professional.
Seeking a professional and highly motivated IT Help desk Support Specialist to join our team and support federal, state, and local healthcare and human services projects. The IT Help desk Support Specialist will work as a liaison between customers and technical staff to elicit, analyze, communicate, and validate requirements and business processes.
The candidate must reside in the Philladelphia, Pa. or Lowell, Mass. area.
Responsibilities
Provide desk side and telephonic support for desktop hardware, software and connectivity.Install, configure, and upgrade hardware software and peripheral devices such as printers. and scannersMaintain network servers and troubleshoot LAN/WAN connectivityWork with Active Directory to modify user accounts, unlock, and reset network accounts as needed.Prepare end user technical instructions, manuals and troubleshooting tips.Participate in weekly meetings and planning sessions.Qualifications
Bachelor's degree in computer science or related fieldRelevant certifications such as CompTIA Sec+, Network+, A+, Cisco etc.,Experience working in government clients (federal/state/local) - min of 5 yearsExperience working in onsite IT helpdesk - min of 3 yearsExperience working in remote IT helpdesk - min of 2 yearsExpertise in network server and tape backup system configuration and maintenance.Experience with helpdesk support applications such as the Footprint ticketing system
Software Knowledge need for this role:
Microsoft OfficeMicrosoft Windows OS (desktop and server)Google ChromeMS SharePointMS Active DirectorygMail for Government (gMail and google apps suite)Webinar cleint software (Cisco Web Ex, Go to Meeting, etc)Mibile Devices Management Software (MaaS360)Juniper/ Secure Pulse VPNRemote DesktopEncryption SoftwareSmartcard client accessMicrosoft Terminial Services clientsNorton Symantec Anitverius clientsMicosoft DHCP, DNS and TCP/IP protocolAutodesk's Auto CAD
Hardware knowledge needed for this role;
Desktop workstations (priamry Dell)Notebook computers (primary Dell)Personal computer componentsNetwork ServersPeripheral devices (printers etc.,)
OTHER REQUIREMENTS:
Ability to travel occasionally on work assignments to client sites, departmental meetings, and various conferences.Satisfactory criminal background checkFlexible work schedulePHYSICAL REQUIREMENTS
Long periods of computer use.Lifting up to 25 pounds.Long periods of focus and detail orientation.
TRAVEL:
Approximately 10 percent client travel time may be required.
SALARY AND BENEFITS:
Salary is determined commensurate with experience of the candidate. Benefits include health insurance, holidays, and vacation benefits for all full-time employees of 30 or more hours.The salary range for this position is $90,000 to $110,000 per year. While we provide competitive compensation, it's important to note that for new hires, salaries typically align with the lower end of the range, taking into account factors such as experience, qualifications, and internal equity considerations.
#JT