Apex Systems
Information Technology Desktop Support
Apex Systems, San Antonio, Texas, United States, 78208
Apex Systems, America's second largest technical staffing firm, has an opportunity for a Desktop Support Technician supporting one of our largest Government clients in San Antonio, TX.Title:
IT Desktop Support TechnicianLocation:
San Antonio, TX, Onsite 100%Shift : Must be available 1st, 2nd, and/or 3rd shift, and able to support a 24 x 7 environment.Clearance:
Candidates must be able to obtain and/or maintain an ADP II Public Trust security clearance as a condition of employmentPay Rate:
$27.90 + $4.57 SCAResponsibilities:First-level support of all inbound calls, generating an Incident for all new issues.Accurately logging, ticketing and tracking/owning all incidents.First contact resolution of desktop issues or follow proper escalation proceduresProvide accurate, timely, and professional resolution on all supported issues.Timely, accurate, thorough and professional follow-up on all Incidents.Quickly identify and escalate high-priority issues.Accurately triaging/assigning/escalating tickets per current processes and standards.Maintain dependable attendance and schedule adherence.Skills :Strong critical thinking skills that facilitate expedient problem solvingStrong communication skillsThe ability to effectively communicate technical matters to a non-technical audienceHardware/software maintenance skillsAbility to multitask while staying focused in a fast-paced competitive environmentProficient with Microsoft OfficeProficient with Windows 7 and Windows 10 operating systemKnowledge of mobile devicesExperienced in the use of remote access applicationsAble to work in a team environmentAble to resolve technical issues within the policies and guidelines providedExcellent customer service skillsRequirements:Department of Defense security clearance (ADP II Public Trust), or the ability to obtain one.Certifications: CompTIA Security+ CE certification is required upon submittal.Microsoft Certified IT Professional (MCP) and/or Help Desk Institute (HDI) certifications , desired.Ability to support any shift within a 24/7/365 environment, including early mornings, late nights, weekends, and holidays.Familiar with ITIL and Service Desk support methodology.Bachelors in Computer Science or 4 years related IT experience
IT Desktop Support TechnicianLocation:
San Antonio, TX, Onsite 100%Shift : Must be available 1st, 2nd, and/or 3rd shift, and able to support a 24 x 7 environment.Clearance:
Candidates must be able to obtain and/or maintain an ADP II Public Trust security clearance as a condition of employmentPay Rate:
$27.90 + $4.57 SCAResponsibilities:First-level support of all inbound calls, generating an Incident for all new issues.Accurately logging, ticketing and tracking/owning all incidents.First contact resolution of desktop issues or follow proper escalation proceduresProvide accurate, timely, and professional resolution on all supported issues.Timely, accurate, thorough and professional follow-up on all Incidents.Quickly identify and escalate high-priority issues.Accurately triaging/assigning/escalating tickets per current processes and standards.Maintain dependable attendance and schedule adherence.Skills :Strong critical thinking skills that facilitate expedient problem solvingStrong communication skillsThe ability to effectively communicate technical matters to a non-technical audienceHardware/software maintenance skillsAbility to multitask while staying focused in a fast-paced competitive environmentProficient with Microsoft OfficeProficient with Windows 7 and Windows 10 operating systemKnowledge of mobile devicesExperienced in the use of remote access applicationsAble to work in a team environmentAble to resolve technical issues within the policies and guidelines providedExcellent customer service skillsRequirements:Department of Defense security clearance (ADP II Public Trust), or the ability to obtain one.Certifications: CompTIA Security+ CE certification is required upon submittal.Microsoft Certified IT Professional (MCP) and/or Help Desk Institute (HDI) certifications , desired.Ability to support any shift within a 24/7/365 environment, including early mornings, late nights, weekends, and holidays.Familiar with ITIL and Service Desk support methodology.Bachelors in Computer Science or 4 years related IT experience