West 4th Strategy
IT Specialist (Help Desk)
West 4th Strategy, Bethesda, Maryland, us, 20811
IT Specialist (Help Desk)
ROLE
We need an experienced IT Specialist (Help Desk) at the Marine Corps Public Health Center (NMCPHC) and the Naval Dosimetry Center (NDC). The NMCPHC is the Navy and Marine Corps center for public health services. The NDC serves as the Navy's ionizing radiation dosimetry center of excellence for radiation protection programs for the Navy and Marine Corps. The NDC provides leadership and expertise to ensure mission readiness through disease prevention and health promotion in support of the National Military Strategy. In this role, you will assist command writing Standard Operating Procedures (SOP), training guides, quick references, tutorials, and User Guides. We can offer a competitive salary, and a comprehensive benefits package.
Apply today!
RESPONSIBILITIESAssist in collecting new requirements for development to meet customer's needsAssist in resolving complex IT program and implementation issues, especially with cross-platform data and IT systems that require coordination and compatibilityMaintain a good working relationship with Walter Reed National Military Medical Center and DHA IT StaffProvide suggestions as appropriate on situations requiring changes in resources, impacts on established policies, broad program goals, or projected timetablesAnalyze and refine customer requirements, translating requirements into applications revisions and upgradesDesign user interfaces and works with customers to test applications and ensure software and systems quality and functionalityEvaluate new applications software technologiesWrite and maintains program documentationEnsure that the rigorous application of information security/information assurance policies, principles, and practices to the delivery of application software servicesREQUIRED QUALIFICATIONS
Experience with testing and troubleshooting web applicationsStrong skills with Microsoft Office SuiteExperience in providing technical help desk support to end users and customers After reporting, required to satisfactorily complete the appropriate training and obtain the required certification/recertification for this position as outlined in DoD Publication 8570.01-M Information Assurance Workforce Improvement Program, dated 19 December 2005 (incorporating change 3, 24 Jan 2013 or current version)EDUCATION
Associate degree or higher in Business, Health, or a related fieldMinimum two years' experience in an IT environmentPREFERRED QUALIFICATIONS
Experience writing Standard Operating Procedures (SOP), training guides, quick references, tutorials, and User GuidesLOCATION
Bethesda, MD 20889CLEARANCE
U.S. citizenship is required since this role supports the U.S. Federal governmentAbility to pass a background investigationSecret Security Clearance RequiredCLIENT
Naval Medical Logistics CommandTRAVEL
No travel requiredWORK HOURS
40 hours per week8 hours per dayEMPLOYMENT CLASSIFICATION
Employment Classification Eligibility - W2RELOCATION
Not eligible for relocation benefits
West 4th Strategy is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to
race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law.
Other Considerations:
applicants will be subject to a background investigation. Individual's primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.
ROLE
We need an experienced IT Specialist (Help Desk) at the Marine Corps Public Health Center (NMCPHC) and the Naval Dosimetry Center (NDC). The NMCPHC is the Navy and Marine Corps center for public health services. The NDC serves as the Navy's ionizing radiation dosimetry center of excellence for radiation protection programs for the Navy and Marine Corps. The NDC provides leadership and expertise to ensure mission readiness through disease prevention and health promotion in support of the National Military Strategy. In this role, you will assist command writing Standard Operating Procedures (SOP), training guides, quick references, tutorials, and User Guides. We can offer a competitive salary, and a comprehensive benefits package.
Apply today!
RESPONSIBILITIESAssist in collecting new requirements for development to meet customer's needsAssist in resolving complex IT program and implementation issues, especially with cross-platform data and IT systems that require coordination and compatibilityMaintain a good working relationship with Walter Reed National Military Medical Center and DHA IT StaffProvide suggestions as appropriate on situations requiring changes in resources, impacts on established policies, broad program goals, or projected timetablesAnalyze and refine customer requirements, translating requirements into applications revisions and upgradesDesign user interfaces and works with customers to test applications and ensure software and systems quality and functionalityEvaluate new applications software technologiesWrite and maintains program documentationEnsure that the rigorous application of information security/information assurance policies, principles, and practices to the delivery of application software servicesREQUIRED QUALIFICATIONS
Experience with testing and troubleshooting web applicationsStrong skills with Microsoft Office SuiteExperience in providing technical help desk support to end users and customers After reporting, required to satisfactorily complete the appropriate training and obtain the required certification/recertification for this position as outlined in DoD Publication 8570.01-M Information Assurance Workforce Improvement Program, dated 19 December 2005 (incorporating change 3, 24 Jan 2013 or current version)EDUCATION
Associate degree or higher in Business, Health, or a related fieldMinimum two years' experience in an IT environmentPREFERRED QUALIFICATIONS
Experience writing Standard Operating Procedures (SOP), training guides, quick references, tutorials, and User GuidesLOCATION
Bethesda, MD 20889CLEARANCE
U.S. citizenship is required since this role supports the U.S. Federal governmentAbility to pass a background investigationSecret Security Clearance RequiredCLIENT
Naval Medical Logistics CommandTRAVEL
No travel requiredWORK HOURS
40 hours per week8 hours per dayEMPLOYMENT CLASSIFICATION
Employment Classification Eligibility - W2RELOCATION
Not eligible for relocation benefits
West 4th Strategy is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to
race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law.
Other Considerations:
applicants will be subject to a background investigation. Individual's primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.