Ankura
IT Depot Technician, Data & Technology
Ankura, Nashville, Tennessee, United States, 37247
Ankura is a team of excellence founded on innovation and growth.
Practice Overview:
Ankura Technology Services (ATS) provides all technical infrastructure and support services across the company in a secure, reliable, and cost effective manner. Examples include laptops, email, the service desk, network connectivity, fileservers, phones, servers and common applications. ATS’s goal is to enable Ankura's consultants and business groups to effectively deliver both internal and external technical engagements. ATS strives to innovate while operating the business efficiently with the appropriate cost, risk and service level trade-offs.
Role Overview:
The IT Depot Technician takes an ownership role in the operation of Ankura’s North American IT Depot and oversees various processes involved in the procurement, configuration, repair, deployment, reclamation and retirement of Ankura’s workstations and other end-user hardware.
This position is located in Nashville, TN and reports to the Senior Director of End User Services.
Responsibilities:
Manage and report on Hardware Request ticket queue ensuring tickets are addressed in a timely and effective manner
Manage hardware asset lists and lead regular inventory audits to ensure accuracy
Oversee onboarding and offboarding processes
Plan workstation refresh schedule and oversee execution
Oversee equipment recycling and ensure proper documentation of data destruction
Manage special hardware requests including discussion of business needs with end users and facilitation of approval and procurement processes
Work with IT leaders and Procurement to keep Depot stocked at target levels
Assist with all day-to-day tasks of Depot operations including:
Image and configure workstations
Repair or facilitate repair of damaged/malfunctioning workstations
Fulfill equipment orders for new hires and replacement requests
Reclaim hardware as part of offboarding for separated workers
Manage shipments of equipment to and from the IT Depot
Maintain detailed records of IT hardware assets and all actions related to those assets
Keep Ankura offices supplied with appropriate levels of loaner/replacement equipment
Recycle end-of-life equipment and maintain proper documentation of data destruction
Additional Responsibilities:
Work on projects related to area
Assist other IT teams with projects and initiatives as required
Participate in and contribute to team meetings and suggest improvements
Comply with Corporate IT Service Management policies, procedures and directives
Qualifications:
Bachelor’s degree
4+ years of experience in an asset management or related role
Demonstrable experience servicing and imaging laptop computers
Basic technical understanding of a Windows 10/Active Directory environment
Strong written and verbal communication skills
Ability to multitask and manage several competing priorities in a fast-paced environment
#LI-NT1
#LI-Hybrid
*
Ankura is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Equal Employment Opportunity Posters, if you have a disability and believe you need a reasonable accommodation to search for a job opening, submit an online application, or participate in an interview/assessment, please email accommodations@ankura.com or call toll-free +1.312-583-2122. This email and phone number are created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues unrelated to a disability, will not receive a response.
Ankura Consulting Group, LLC is an independent global expert services and advisory firm that delivers services and end-to-end solutions to help clients at critical inflection points related to conflict, crisis, performance, risk, strategy, and transformation. The Ankura team consists of more than 1,800 professionals serving 3,000+ clients across 55 countries who are leaders in their respective fields and areas of expertise. Collaborative Lateral Thinking That Deliversᵀᴹ, hard-earned experience, expertise, and multidisciplinary capabilities drive results and Ankura is unrivalled in its ability to assist clients to Protect, Create, and Recover Valueᵀᴹ. For more information, please visit, ankura.com.
Practice Overview:
Ankura Technology Services (ATS) provides all technical infrastructure and support services across the company in a secure, reliable, and cost effective manner. Examples include laptops, email, the service desk, network connectivity, fileservers, phones, servers and common applications. ATS’s goal is to enable Ankura's consultants and business groups to effectively deliver both internal and external technical engagements. ATS strives to innovate while operating the business efficiently with the appropriate cost, risk and service level trade-offs.
Role Overview:
The IT Depot Technician takes an ownership role in the operation of Ankura’s North American IT Depot and oversees various processes involved in the procurement, configuration, repair, deployment, reclamation and retirement of Ankura’s workstations and other end-user hardware.
This position is located in Nashville, TN and reports to the Senior Director of End User Services.
Responsibilities:
Manage and report on Hardware Request ticket queue ensuring tickets are addressed in a timely and effective manner
Manage hardware asset lists and lead regular inventory audits to ensure accuracy
Oversee onboarding and offboarding processes
Plan workstation refresh schedule and oversee execution
Oversee equipment recycling and ensure proper documentation of data destruction
Manage special hardware requests including discussion of business needs with end users and facilitation of approval and procurement processes
Work with IT leaders and Procurement to keep Depot stocked at target levels
Assist with all day-to-day tasks of Depot operations including:
Image and configure workstations
Repair or facilitate repair of damaged/malfunctioning workstations
Fulfill equipment orders for new hires and replacement requests
Reclaim hardware as part of offboarding for separated workers
Manage shipments of equipment to and from the IT Depot
Maintain detailed records of IT hardware assets and all actions related to those assets
Keep Ankura offices supplied with appropriate levels of loaner/replacement equipment
Recycle end-of-life equipment and maintain proper documentation of data destruction
Additional Responsibilities:
Work on projects related to area
Assist other IT teams with projects and initiatives as required
Participate in and contribute to team meetings and suggest improvements
Comply with Corporate IT Service Management policies, procedures and directives
Qualifications:
Bachelor’s degree
4+ years of experience in an asset management or related role
Demonstrable experience servicing and imaging laptop computers
Basic technical understanding of a Windows 10/Active Directory environment
Strong written and verbal communication skills
Ability to multitask and manage several competing priorities in a fast-paced environment
#LI-NT1
#LI-Hybrid
*
Ankura is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Equal Employment Opportunity Posters, if you have a disability and believe you need a reasonable accommodation to search for a job opening, submit an online application, or participate in an interview/assessment, please email accommodations@ankura.com or call toll-free +1.312-583-2122. This email and phone number are created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues unrelated to a disability, will not receive a response.
Ankura Consulting Group, LLC is an independent global expert services and advisory firm that delivers services and end-to-end solutions to help clients at critical inflection points related to conflict, crisis, performance, risk, strategy, and transformation. The Ankura team consists of more than 1,800 professionals serving 3,000+ clients across 55 countries who are leaders in their respective fields and areas of expertise. Collaborative Lateral Thinking That Deliversᵀᴹ, hard-earned experience, expertise, and multidisciplinary capabilities drive results and Ankura is unrivalled in its ability to assist clients to Protect, Create, and Recover Valueᵀᴹ. For more information, please visit, ankura.com.