Keen Logic
Desktop Support Technician
Keen Logic, Washington, District of Columbia, us, 20022
KeenLogic is seeking to hire a Desktop Support Technician (entry Level) to work with the United States Agency of International Development (USAID) in 1 of 3 locations in Washington, DC. This is a full-time position offering health benefits, PTO, 401k, and Life Insurance. The ideal candidate will have 3+ years of experience with Desktop Support and will be familiar with Mac, Windows, Active Directory, Troubleshooting, Analyzing, Diagnosing, and Resolving hardware, software, and network problems.
Job Duties and Responsibilities:
· Responsible for direct interaction with end user customers and technical support to resolve computer, printer, application, network, and internet issues.
· Troubleshoot and diagnose hardware, software and connectivity issues for end users as well as reporting all hardware, software, and network problems.
· Work with other team members to roll-out hardware and software upgrades; test/implement new equipment and services.
· Diagnose equipment hardware problems for repair or replacement.
· Analyze and resolve PC hardware, software, system access, network, and other technical issues.
· Follow up with customer to ensure problems are resolved successfully/satisfactorily.
· Perform end user operation/procedure training and/or documentation.
· Track/document issues and escalate if appropriate.
· Be able to multi-task with heavy caseload and respond to user requests in a timely fashion.
· Provide timely, efficient, and friendly customer service to all end users; display effective customer relations skills to enhance satisfaction. Must ensure accurate communication at all times ensuring customer is aware of incident activity, updates, and closure.
Requirements/Experience:
Exceptional customer service support and interpersonal skills are required as well as excellent telephone etiquette.
Active Clearance Require
2+ years of SCCM Experience
Degree in Computer Science (preferred)
3+ years of Desktop Support Experience (Troubleshoot, diagnose hardware, software network problems, analyzing and resolving PC software/ hardware etc.)
Knowledge of Windows Operating Systems
Knowledge on Active Directory
Knowledge of Local Area Networks (LAN).
Able to work independently, take responsibility with initiative and problem solving
Ability to work a flexible schedule and extended work hours as required based on current projects.
Excellent written/spoken communication skills
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Job Duties and Responsibilities:
· Responsible for direct interaction with end user customers and technical support to resolve computer, printer, application, network, and internet issues.
· Troubleshoot and diagnose hardware, software and connectivity issues for end users as well as reporting all hardware, software, and network problems.
· Work with other team members to roll-out hardware and software upgrades; test/implement new equipment and services.
· Diagnose equipment hardware problems for repair or replacement.
· Analyze and resolve PC hardware, software, system access, network, and other technical issues.
· Follow up with customer to ensure problems are resolved successfully/satisfactorily.
· Perform end user operation/procedure training and/or documentation.
· Track/document issues and escalate if appropriate.
· Be able to multi-task with heavy caseload and respond to user requests in a timely fashion.
· Provide timely, efficient, and friendly customer service to all end users; display effective customer relations skills to enhance satisfaction. Must ensure accurate communication at all times ensuring customer is aware of incident activity, updates, and closure.
Requirements/Experience:
Exceptional customer service support and interpersonal skills are required as well as excellent telephone etiquette.
Active Clearance Require
2+ years of SCCM Experience
Degree in Computer Science (preferred)
3+ years of Desktop Support Experience (Troubleshoot, diagnose hardware, software network problems, analyzing and resolving PC software/ hardware etc.)
Knowledge of Windows Operating Systems
Knowledge on Active Directory
Knowledge of Local Area Networks (LAN).
Able to work independently, take responsibility with initiative and problem solving
Ability to work a flexible schedule and extended work hours as required based on current projects.
Excellent written/spoken communication skills
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