Journey
Desktop Support Engineer
Journey, New York, New York, us, 10261
We're looking for an experienced
Desktop Support Engineer
to join our growing global team!About the Position:
Reporting to the IT Director, the Desktop Support Engineer will provide first-and second-level technical support to end users, facilitate employee onboarding and offboarding, coordinate on-site IT engagements, and administer licenses. The ideal candidate will be process-orientated and communications-focused.
Details and Functions
Respond to the organization's technical support requests, new hire set-ups, and offboarding through a mix of remote and in-person support.Perform user account management and provisioning and assist with related queries such as password resets and group maintenance.Perform deep-level and root-cause analysis of problems encountered during the normal course of business and make suitable recommendations for remediation.Participate in testing new software and hardware technologies, create appropriate documentation for rollouts within the organization, and advise IT leadership on recommendations based on derived requirements.Provide 'remote hands' for Systems and Network Administrators as needed.Create and maintain detailed documentation of user queries, issues and resolutions, system processes and license audits.Contribute to automation and scripting programs to streamline repetitive tasks.Manage and Maintain equipment/asset inventory.About You:
You are passionate about technology and continuous learning. You are an excellent communicator and a natural problem-solver who can bring clarity to complex problems for non-technical individuals throughout the company.
Additionally, you have:
Demonstrated experience participating in complex projects, employing analytical skills to diagnose and develop effective solutions.Demonstrated ability to troubleshoot and resolve unfamiliar technical problems, making reasonable conclusions based on limited information.Ability to work with and communicate effectively with Remote Teams and Management groups to ensure communication is clear and consistentGood Understanding of Networking, Cabling, and TCP / IP and DNS3+ years experience troubleshooting Microsoft Windows-based Operating Systems in an enterprise environment.3+ years of experience maintaining and troubleshooting Office applications.3+ years of experience troubleshooting MacOS in an enterprise environment1+ years of experience working with Mobile Device Management solutions such as Microsoft InTune or similarExperience working in a service-orientated ticket-based environmentWillingness to learn and adapt to a growing organization needsPreferred / Optional Skills
Experience working with CAD/CADD Applications such as AutoDesk and Bentley ProductsExperience with Powershell, Python, or other scripting languagesExperience with Citrix Workspace, XenApp, Parsec, or TeradiciExperience with Media environments (large video files/edits) a plusPreferred Education / Certifications
CompTIA A+Microsoft 365 Certified FundamentalsCandidates should have completed a college degree in a related computer support field or equivalent experience with technical troubleshooting and analysisAdditional Considerations:
Occasional travel to domestic and international destinations outside the United States is required.This is a hybrid role with at least two days a week required in our studio location in Flatiron, New York City.Physical Demands
Primarily walking, standing, and bending with some sitting, stooping, and kneeling.Ability to communicate effectively with verbal, visual, and listening skills.Close visual work on a computer terminal.Dexterity of hands and fingers to operate any required equipment and computer keyboard, mouse, and other technical instruments.Able to lift and carry heavy equipment, up to 50 pounds.Ability to climb ladders and work on a raised platform.Ability to comfortably use tools such as screwdrivers and pliers.
Salary Pay Range
$65,000-$80,000 USD
Desktop Support Engineer
to join our growing global team!About the Position:
Reporting to the IT Director, the Desktop Support Engineer will provide first-and second-level technical support to end users, facilitate employee onboarding and offboarding, coordinate on-site IT engagements, and administer licenses. The ideal candidate will be process-orientated and communications-focused.
Details and Functions
Respond to the organization's technical support requests, new hire set-ups, and offboarding through a mix of remote and in-person support.Perform user account management and provisioning and assist with related queries such as password resets and group maintenance.Perform deep-level and root-cause analysis of problems encountered during the normal course of business and make suitable recommendations for remediation.Participate in testing new software and hardware technologies, create appropriate documentation for rollouts within the organization, and advise IT leadership on recommendations based on derived requirements.Provide 'remote hands' for Systems and Network Administrators as needed.Create and maintain detailed documentation of user queries, issues and resolutions, system processes and license audits.Contribute to automation and scripting programs to streamline repetitive tasks.Manage and Maintain equipment/asset inventory.About You:
You are passionate about technology and continuous learning. You are an excellent communicator and a natural problem-solver who can bring clarity to complex problems for non-technical individuals throughout the company.
Additionally, you have:
Demonstrated experience participating in complex projects, employing analytical skills to diagnose and develop effective solutions.Demonstrated ability to troubleshoot and resolve unfamiliar technical problems, making reasonable conclusions based on limited information.Ability to work with and communicate effectively with Remote Teams and Management groups to ensure communication is clear and consistentGood Understanding of Networking, Cabling, and TCP / IP and DNS3+ years experience troubleshooting Microsoft Windows-based Operating Systems in an enterprise environment.3+ years of experience maintaining and troubleshooting Office applications.3+ years of experience troubleshooting MacOS in an enterprise environment1+ years of experience working with Mobile Device Management solutions such as Microsoft InTune or similarExperience working in a service-orientated ticket-based environmentWillingness to learn and adapt to a growing organization needsPreferred / Optional Skills
Experience working with CAD/CADD Applications such as AutoDesk and Bentley ProductsExperience with Powershell, Python, or other scripting languagesExperience with Citrix Workspace, XenApp, Parsec, or TeradiciExperience with Media environments (large video files/edits) a plusPreferred Education / Certifications
CompTIA A+Microsoft 365 Certified FundamentalsCandidates should have completed a college degree in a related computer support field or equivalent experience with technical troubleshooting and analysisAdditional Considerations:
Occasional travel to domestic and international destinations outside the United States is required.This is a hybrid role with at least two days a week required in our studio location in Flatiron, New York City.Physical Demands
Primarily walking, standing, and bending with some sitting, stooping, and kneeling.Ability to communicate effectively with verbal, visual, and listening skills.Close visual work on a computer terminal.Dexterity of hands and fingers to operate any required equipment and computer keyboard, mouse, and other technical instruments.Able to lift and carry heavy equipment, up to 50 pounds.Ability to climb ladders and work on a raised platform.Ability to comfortably use tools such as screwdrivers and pliers.
Salary Pay Range
$65,000-$80,000 USD