CME Group
Support Specialist Consultant
CME Group, Chicago, Illinois, United States, 60290
Description
The
Customer Support Specialist Consultant
provides computing support to internal employees, including second level problem determination, recording, resolution, and escalation of problems if necessary. They work with users whose issues could not be resolved in the first call and answer initial user calls during peak call times. They resolve complex problems immediately and identify those issues that are systemic or require senior level support involvement. They use a problem management database and help desk systems daily.
Principal Accountabilities :
Acts as a primary contact for password resets for most internal applications.
Decides appropriate course of action when speaking with a customer, such as which actions would accurately solve their technical problem. Determines when problems need to be escalated to a higher-level resource.
Distributes software to workstations upon request and applies knowledge of the licensing process and license tracking. Demonstrates a rudimentary knowledge of common software.
Provides authentication and entitlement credentials for access to the corporate LAN/WAN as necessary.
Provides troubleshooting and diagnostics support to record all common customer issues. Resolves basic known issues. Demonstrates a basic knowledge of hardware standards, major components, and how they interface with the environment.
Troubleshoots all common customer issues, including hardware, software, Internet browser, and remote connectivity issues.
Skills & Software Requirements:
Bachelor's Degree, preferably in Computer / Technology, or relevant work experience.
Team-oriented individual with strong self-motivation and the ability to work with minimal supervision.
Excellent communication skills.
Adaptability - responds appropriately and competently to the demands of work challenges when confronted with changes, ambiguity, adversity, and other pressures.
Strong problem-solving and troubleshooting abilities.
Familiarity with Google Workspace is a plus.
Shift Pattern :
Monday - Friday10:00am - 6:30pm CSTOccasional weekend work required.
CME Group: Where Futures Are Made
CME Group (www.cmegroup.com) is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.
At CME Group, we embrace our employees' diverse experiences, cultures, and skills, and work to ensure that everyone's perspectives are acknowledged and valued. As an equal opportunity employer, we recognize the importance of a diverse and inclusive workplace and consider all potential employees without regard to any protected characteristic.
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The
Customer Support Specialist Consultant
provides computing support to internal employees, including second level problem determination, recording, resolution, and escalation of problems if necessary. They work with users whose issues could not be resolved in the first call and answer initial user calls during peak call times. They resolve complex problems immediately and identify those issues that are systemic or require senior level support involvement. They use a problem management database and help desk systems daily.
Principal Accountabilities :
Acts as a primary contact for password resets for most internal applications.
Decides appropriate course of action when speaking with a customer, such as which actions would accurately solve their technical problem. Determines when problems need to be escalated to a higher-level resource.
Distributes software to workstations upon request and applies knowledge of the licensing process and license tracking. Demonstrates a rudimentary knowledge of common software.
Provides authentication and entitlement credentials for access to the corporate LAN/WAN as necessary.
Provides troubleshooting and diagnostics support to record all common customer issues. Resolves basic known issues. Demonstrates a basic knowledge of hardware standards, major components, and how they interface with the environment.
Troubleshoots all common customer issues, including hardware, software, Internet browser, and remote connectivity issues.
Skills & Software Requirements:
Bachelor's Degree, preferably in Computer / Technology, or relevant work experience.
Team-oriented individual with strong self-motivation and the ability to work with minimal supervision.
Excellent communication skills.
Adaptability - responds appropriately and competently to the demands of work challenges when confronted with changes, ambiguity, adversity, and other pressures.
Strong problem-solving and troubleshooting abilities.
Familiarity with Google Workspace is a plus.
Shift Pattern :
Monday - Friday10:00am - 6:30pm CSTOccasional weekend work required.
CME Group: Where Futures Are Made
CME Group (www.cmegroup.com) is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.
At CME Group, we embrace our employees' diverse experiences, cultures, and skills, and work to ensure that everyone's perspectives are acknowledged and valued. As an equal opportunity employer, we recognize the importance of a diverse and inclusive workplace and consider all potential employees without regard to any protected characteristic.
#J-18808-Ljbffr