Lucent Health Solutions, Inc.
Desktop Support Specialist
Lucent Health Solutions, Inc., Nashville, Tennessee, United States, 37247
Desktop Support Specialist
IT DepartmentNashville, TNIn-office
Job Summary:
The Desktop Support Specialist plays a crucial role in providing hardware and software support to end users across the organization. This individual will be responsible for troubleshooting end-user hardware/software issues, user adds/moves/changes and hardware configuration, including documentation of work performed in the ITSM helpdesk tool. The position will be located on-site at our Nashville, TN headquarters.
Responsibilities include:
Responding to end user help desk requests for hardware/software support in a timely manner.Maintaining and improving laptop imaging/configuration process.Configuration & Delivery of end-user laptops, desktops and peripheralsUser account provisioning and decommissioningConfiguration and troubleshooting of end-user VPN connections.IP telephony account maintenance and basic troubleshooting.Installation and support of local and network printers on end-user workstations.Maintaining accurate hardware inventory and communicating equipment needs.Assisting end users with setup of mobile devices for Microsoft Outlook and Authenticator applications.Documentation of processes and/or problem resolution steps, including recording tasks performed in the ITSM software.Required Competencies:
A professional, customer-first attitude with excellent written/verbal communication skills.A strong technical aptitude and desire to learn new technologies.Experience supporting Microsoft Windows devices on a business/corporate network.Experience supporting Windows Operating Systems, MS Office, VPN, local and network printing, laptops, desktops, and mobile devices.Knowledge of PC hardware and software installation and configuration.Preferred skills/qualifications:
CompTIA A+/Network+/Security+ certification1-2 years of prior experience in a helpdesk or desktop support capacity including support of remote users, VPNExperience with Active Directory, VMware, Citrix, 8x8, or Office 365 preferred.Prior healthcare experience and/or HIPAA knowledge a plus.
IT DepartmentNashville, TNIn-office
Job Summary:
The Desktop Support Specialist plays a crucial role in providing hardware and software support to end users across the organization. This individual will be responsible for troubleshooting end-user hardware/software issues, user adds/moves/changes and hardware configuration, including documentation of work performed in the ITSM helpdesk tool. The position will be located on-site at our Nashville, TN headquarters.
Responsibilities include:
Responding to end user help desk requests for hardware/software support in a timely manner.Maintaining and improving laptop imaging/configuration process.Configuration & Delivery of end-user laptops, desktops and peripheralsUser account provisioning and decommissioningConfiguration and troubleshooting of end-user VPN connections.IP telephony account maintenance and basic troubleshooting.Installation and support of local and network printers on end-user workstations.Maintaining accurate hardware inventory and communicating equipment needs.Assisting end users with setup of mobile devices for Microsoft Outlook and Authenticator applications.Documentation of processes and/or problem resolution steps, including recording tasks performed in the ITSM software.Required Competencies:
A professional, customer-first attitude with excellent written/verbal communication skills.A strong technical aptitude and desire to learn new technologies.Experience supporting Microsoft Windows devices on a business/corporate network.Experience supporting Windows Operating Systems, MS Office, VPN, local and network printing, laptops, desktops, and mobile devices.Knowledge of PC hardware and software installation and configuration.Preferred skills/qualifications:
CompTIA A+/Network+/Security+ certification1-2 years of prior experience in a helpdesk or desktop support capacity including support of remote users, VPNExperience with Active Directory, VMware, Citrix, 8x8, or Office 365 preferred.Prior healthcare experience and/or HIPAA knowledge a plus.