Resource Logistics
Desktop Support - Irving, TX
Resource Logistics, Irving, Texas, United States, 75084
Job Title: Desktop Support
Location: Irving, TX, USA, 75038
Mode : Contract (6+ Months) (Day 1 Onsite)
Rate - $22/hr on W2 (No Benefits)
Primary Responsibilities:
Supervises a team of Tier 2 Desktop Technician personnel, including resource management and planning, hiring, development, training and performance coaching. Provides guidance and support to staff to ensure Cliental objectives are achievedMonitors ticket queue to ensure Service Level Agreements (SLA's) are met and that proper documentation procedure is followedEnsures proper support processes and standard operating procedures are documented and followed to ensure timely resolution of technology issuesParticipates in and facilitates IT meetings with internal customers and other support staffEnsures proper inventory management of technology equipment including maintaining stock of imaged desktops, laptops, tabletsEscalates incidents to proper internal IT teams as neededActs as team contact when manager is not available for escalation, meetings, day-to-day operations to include on-call coverageRequired Qualifications:
Undergraduate degree or equivalent experience.2+ years of supervisor experience in a technical settingDemonstrated leadership experience with the ability to lead and direct others to achieve or exceed individual and organizational goals and objectivesExperience supporting executive or VIP level customersAbility to supervise technical staff and understand and escalate technical issuesAbility to meet scheduled task requirements within assigned deadlinesLocation must be in Dallas, TXPreferred Qualifications:
1 year or more in a tech lead or team lead role helping with hiring, performance reviews and coaching staffExperience creating technical documentation and Standard Operating Procedures (SOPs)Previous experience in a supervisory or manager type IT roleTechnical certifications including CompTIA, HDI, or Microsoft Certifications
Location: Irving, TX, USA, 75038
Mode : Contract (6+ Months) (Day 1 Onsite)
Rate - $22/hr on W2 (No Benefits)
Primary Responsibilities:
Supervises a team of Tier 2 Desktop Technician personnel, including resource management and planning, hiring, development, training and performance coaching. Provides guidance and support to staff to ensure Cliental objectives are achievedMonitors ticket queue to ensure Service Level Agreements (SLA's) are met and that proper documentation procedure is followedEnsures proper support processes and standard operating procedures are documented and followed to ensure timely resolution of technology issuesParticipates in and facilitates IT meetings with internal customers and other support staffEnsures proper inventory management of technology equipment including maintaining stock of imaged desktops, laptops, tabletsEscalates incidents to proper internal IT teams as neededActs as team contact when manager is not available for escalation, meetings, day-to-day operations to include on-call coverageRequired Qualifications:
Undergraduate degree or equivalent experience.2+ years of supervisor experience in a technical settingDemonstrated leadership experience with the ability to lead and direct others to achieve or exceed individual and organizational goals and objectivesExperience supporting executive or VIP level customersAbility to supervise technical staff and understand and escalate technical issuesAbility to meet scheduled task requirements within assigned deadlinesLocation must be in Dallas, TXPreferred Qualifications:
1 year or more in a tech lead or team lead role helping with hiring, performance reviews and coaching staffExperience creating technical documentation and Standard Operating Procedures (SOPs)Previous experience in a supervisory or manager type IT roleTechnical certifications including CompTIA, HDI, or Microsoft Certifications