Frontend Arts
Sr. IT IQuote Training & Support Specialist
Frontend Arts, Atlanta, Georgia, United States, 30383
•5+ years' experience working in a training and software implementation position, preferably within a manufacturing environment.•Strong written, verbal communication, and presentation skills for both technical and non-technical audiences•A working knowledge of systems and processes of converting plants•Strong knowledge of ePS Packaging suite/Radius infrastructure and workflows, preferably with an understanding of iQuote standard template (or other similar system experience)•Ability to prioritize with an execution focus•High standard of proficiency in MS Office, SharePoint, Microsoft Teams•Demonstrate ability to operate in a rapidly changing environment•Ability to travel
Key Skills:
# consumer estimating / sales , # Support in consumer estimating / sales , # Change management in consumer estimating / sales
Minimum Experience :
11 YrsRoles & Responsibilities:
•Deliver academy style training for the Consumer Organization•Deliver high-quality, detailed training of iQuote to end users, business partners, project team, and members•Support business partners through cutover and go-live activities, hypercare and transition to normal support•Provide first level support for the global network of Consumer Converting plants by monitoring, addressing, and progressing helpdesk support tickets•Plan, develop, organize, write, and edit training materials, operational procedures, and manuals for applications in a manufacturing environment•Track participation in training for each wave of required participants and advise the implementation team accordingly•Implement practice requirements check on learnings, quizzes, and tests to ensure adoption of learnings•Maintain a comprehensive library of technical terminology and documentation•Author and edit documents to maintain continuity of style and content•Stay connected to the software development life cycle to ensure training materials and documentation are continually updated as new features are added•Assist in evaluation and testing of provided software patches and enhancements•Manage the documentation set and ensure appropriate updates and consistent dissemination of documentation•Monitor usage of various training materials•Work with applications standards team and business process team to create and maintain day in the life checklists•Collect and store the signed off checklists from the implementation teams•Facilitate translation of training materials to required languages•Liaise with Corporate Training Department to ensure documentation meets WestRock standards
Education:
A Bachelor's degree in engineering or computer science, or a Bachelor's degree with significant work experience in technology Industry
Key Skills:
# consumer estimating / sales , # Support in consumer estimating / sales , # Change management in consumer estimating / sales
Minimum Experience :
11 YrsRoles & Responsibilities:
•Deliver academy style training for the Consumer Organization•Deliver high-quality, detailed training of iQuote to end users, business partners, project team, and members•Support business partners through cutover and go-live activities, hypercare and transition to normal support•Provide first level support for the global network of Consumer Converting plants by monitoring, addressing, and progressing helpdesk support tickets•Plan, develop, organize, write, and edit training materials, operational procedures, and manuals for applications in a manufacturing environment•Track participation in training for each wave of required participants and advise the implementation team accordingly•Implement practice requirements check on learnings, quizzes, and tests to ensure adoption of learnings•Maintain a comprehensive library of technical terminology and documentation•Author and edit documents to maintain continuity of style and content•Stay connected to the software development life cycle to ensure training materials and documentation are continually updated as new features are added•Assist in evaluation and testing of provided software patches and enhancements•Manage the documentation set and ensure appropriate updates and consistent dissemination of documentation•Monitor usage of various training materials•Work with applications standards team and business process team to create and maintain day in the life checklists•Collect and store the signed off checklists from the implementation teams•Facilitate translation of training materials to required languages•Liaise with Corporate Training Department to ensure documentation meets WestRock standards
Education:
A Bachelor's degree in engineering or computer science, or a Bachelor's degree with significant work experience in technology Industry