Honda Center
Manager, IT Support & Operations
Honda Center, Corona Del Mar, California, United States, 92625
A great experience starts with you!
Honda Center welcomes fans, performers, and athletes from around the globe. Our team members are an integral part of the event experience through their interactions with guests. Whether you're looking to create a great guest experience at a concert, support business growth and development, work behind-the-scenes during an Anaheim Ducks game, or anything in-between, this is your opportunity to start the next chapter of your career story and help create a one-of-a-kind fan experience at Honda Center.
Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile.
Job Title:Manager, IT Support & Operations
Pay Details:The annual base salary range for this position in California is $130,000 to $150,000 per year. The starting pay for the successful candidate depends on various job-related factors, including but not limited to the candidate's geographic location, job-related knowledge, skills, experience, education/training, internal value, peer equity, external market demands, and organizational considerations.
The Manager, IT Support & Operations is responsible for serving as the hands-on technical point of contact, providing direct support to end users. This role leads the daily operations of the IT Support team, including team member development, and serves as the escalation point to technical resources within the IT department. The primary responsibility of this position is to ensure all end-user technology for H&S Ventures employees is maintained and available 24/7. This position works in a team environment responsible for troubleshooting end-user issues on various SaaS applications, software, hardware, network, and telecommunication systems. This position is onsite.
ResponsibilitiesManage, lead, and develop IT support and operations staffLead IT support operations including ITSM, End User Support, Experience, and Asset ManagementLead concierge-level VIP support for executives (C-Suite), including offsite supportIncrease customer satisfaction and improve the user experienceEnsure operational services are in alignment with support objectivesContinuously improve technical and operational support processesAssist end users with requests, incidents, troubleshooting and resolving SaaS, hardware, software, and networking issuesConduct research to understand, explain, and resolve technology issuesCommunicate updates to users that have been or may be affected by a problemSupport and troubleshoot AV systems for conference roomsDiagnose, troubleshoot, and resolve local/remote issuesFollow up with users to ensure their systems are functionalReport customer feedback and potential IT service improvementsHelp create and maintain Knowledge Base, technical documentation, and manualsManage OS builds and imagesAssist with keeping endpoints patched and updated with secure configurationsOther duties as assignedSkills
BA/BS degree and 4-6 years' relevant experience OR equivalent combination of education and relevant experienceExperience with Power AutomateStrong Experience supporting M365 PlatformStrong Experience with Active Directory, Exchange, Azure, User and Resource ManagementStrong Experience with SharePointExperience with Apple macOSStrong hands-on experience with Windows/Mac/iOS and Android OS environmentsProject Management certifications or experience a plusKnowledge of network security practices, patching, and anti-virus programsMust be comfortable in a multi-vendor environmentMicrosoft and CompTIA Certifications a plusCustomer-oriented attitudeExcellent problem-solving, communication, organization, and multitasking skillsAble to work extended hours and weekends as neededAble to perform remote troubleshooting and provide clear instructionsAble to travel up to 15% for planned projects or support to remote sites as needed
JM2024
Company:H&S Ventures, LLC
Our Commitment:
We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Honda Center welcomes fans, performers, and athletes from around the globe. Our team members are an integral part of the event experience through their interactions with guests. Whether you're looking to create a great guest experience at a concert, support business growth and development, work behind-the-scenes during an Anaheim Ducks game, or anything in-between, this is your opportunity to start the next chapter of your career story and help create a one-of-a-kind fan experience at Honda Center.
Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile.
Job Title:Manager, IT Support & Operations
Pay Details:The annual base salary range for this position in California is $130,000 to $150,000 per year. The starting pay for the successful candidate depends on various job-related factors, including but not limited to the candidate's geographic location, job-related knowledge, skills, experience, education/training, internal value, peer equity, external market demands, and organizational considerations.
The Manager, IT Support & Operations is responsible for serving as the hands-on technical point of contact, providing direct support to end users. This role leads the daily operations of the IT Support team, including team member development, and serves as the escalation point to technical resources within the IT department. The primary responsibility of this position is to ensure all end-user technology for H&S Ventures employees is maintained and available 24/7. This position works in a team environment responsible for troubleshooting end-user issues on various SaaS applications, software, hardware, network, and telecommunication systems. This position is onsite.
ResponsibilitiesManage, lead, and develop IT support and operations staffLead IT support operations including ITSM, End User Support, Experience, and Asset ManagementLead concierge-level VIP support for executives (C-Suite), including offsite supportIncrease customer satisfaction and improve the user experienceEnsure operational services are in alignment with support objectivesContinuously improve technical and operational support processesAssist end users with requests, incidents, troubleshooting and resolving SaaS, hardware, software, and networking issuesConduct research to understand, explain, and resolve technology issuesCommunicate updates to users that have been or may be affected by a problemSupport and troubleshoot AV systems for conference roomsDiagnose, troubleshoot, and resolve local/remote issuesFollow up with users to ensure their systems are functionalReport customer feedback and potential IT service improvementsHelp create and maintain Knowledge Base, technical documentation, and manualsManage OS builds and imagesAssist with keeping endpoints patched and updated with secure configurationsOther duties as assignedSkills
BA/BS degree and 4-6 years' relevant experience OR equivalent combination of education and relevant experienceExperience with Power AutomateStrong Experience supporting M365 PlatformStrong Experience with Active Directory, Exchange, Azure, User and Resource ManagementStrong Experience with SharePointExperience with Apple macOSStrong hands-on experience with Windows/Mac/iOS and Android OS environmentsProject Management certifications or experience a plusKnowledge of network security practices, patching, and anti-virus programsMust be comfortable in a multi-vendor environmentMicrosoft and CompTIA Certifications a plusCustomer-oriented attitudeExcellent problem-solving, communication, organization, and multitasking skillsAble to work extended hours and weekends as neededAble to perform remote troubleshooting and provide clear instructionsAble to travel up to 15% for planned projects or support to remote sites as needed
JM2024
Company:H&S Ventures, LLC
Our Commitment:
We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!