JAB Wireless
Technician, Network Operations Center
JAB Wireless, Loveland, Colorado, United States, 80538
Position open thru 10/31/2024 or until filled.
General Summary
Network Operations Center (NOC) Engineers are in charge of monitoring critical network elements and engaging in proactive network systems monitoring and provide 24/7 proactive operational monitoring and support to customer's network and devices throughout our industry. This position is responsible for technical support and issues that come into the NOC via customer and/or monitoring software. This role responds to escalations and resolves issues that arise from hardware and software failures on our network. This position is the central communication coordinator for the Company's Field and Network Operations group. The Network Operations Center Engineer (NOC) maintains the network and responds as necessary to incidents across several field divisions.
Essential Duties and Responsibilities
(Other duties may be assigned.)
Monitor, support and trouble-shoot network issues throughout the Company's field divisions.Answer inbound calls and resolve incidents for field service technicians and provide proactive network outage notification to the Network Field Infrastructure team; manage closure and document resolution; perform required maintenance to contain, eradicate and recover from network outages and infrastructure security incidents.Diagnose issues with routers, switches and wireless uplinks; document and escalate issues.Access network equipment remotely to identify and resolve issues.Create and update trouble tickets as required.Diagnose and resolve incident tickets.Maintain the Company's network environment; utilize all provided utilities, tools and applications; ensure a high level of service availability.Respond to network alarms; take appropriate action to classify, prioritize and resolve network and system issues.Provide critical service outage notification and escalate issues for timely resolution; notify appropriate Company personnel as appropriate.Maintain and comply with standard Company technical and administrative procedures.Monitor network status and provide support for issues related to the network infrastructure, hardware and applications.Develop and maintain excellent customer relationships.Act as a command center for the Network and Field groups during network crises.Work with service providers to resolve circuit problems.Manage the on-call and escalation directory.Communicate and liaise with all other Company departments; notify appropriate parties immediately of any issues which may affect efficient operations including, but not limited to, outages, service disruptions, tower volume and repeated customer complaints.Work requires weekend, holiday and/or evening work and some travel may be required.Education, Experience and Competencies Required:
Previous experience in a Network Operations Center preferred.Ability to work independently and accommodate various shifts in a 24x7x365 environment.Must be comfortable working in a high stress, fast paced environment with shifting priorities.Excellent communications skills (verbal and written).Exceptional attention to detail.Self-starter who can find and resolve issues as they are identified.Proficient with Microsoft Office Suite and other job-related software; basic understanding of Microsoft Visio.Strong familiarity with PC, networking and electronics systems.Basic understanding of networking concepts including Internet Protocol (IP) addressing/subnetting, Virtual Local Area Network (VLAN), Layer 2 switching, Layer 3 routing and Dynamic Host Configuration Protocol (DHCP) and Domain Name System (DNS).Basic experience with Network Management System (NMS) and monitoring applications.Strong network problem isolation, resolution, analytical and diagnostic skills.Basic understanding of electrical theory, electrical operation and broadcast radio frequency (RF).Working Conditions
Employee remains in the sitting position for prolonged hours. Employee is occasionally required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.Working conditions may include being in an open (shared) cubicle/workspace area.Daily travel within the Company's geographical footprint and external destinations may be required.
Disclaimer
This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.
Please feel free to view our Benefits at the following link: https://www.risebroadband.com/careers/benefits
General Summary
Network Operations Center (NOC) Engineers are in charge of monitoring critical network elements and engaging in proactive network systems monitoring and provide 24/7 proactive operational monitoring and support to customer's network and devices throughout our industry. This position is responsible for technical support and issues that come into the NOC via customer and/or monitoring software. This role responds to escalations and resolves issues that arise from hardware and software failures on our network. This position is the central communication coordinator for the Company's Field and Network Operations group. The Network Operations Center Engineer (NOC) maintains the network and responds as necessary to incidents across several field divisions.
Essential Duties and Responsibilities
(Other duties may be assigned.)
Monitor, support and trouble-shoot network issues throughout the Company's field divisions.Answer inbound calls and resolve incidents for field service technicians and provide proactive network outage notification to the Network Field Infrastructure team; manage closure and document resolution; perform required maintenance to contain, eradicate and recover from network outages and infrastructure security incidents.Diagnose issues with routers, switches and wireless uplinks; document and escalate issues.Access network equipment remotely to identify and resolve issues.Create and update trouble tickets as required.Diagnose and resolve incident tickets.Maintain the Company's network environment; utilize all provided utilities, tools and applications; ensure a high level of service availability.Respond to network alarms; take appropriate action to classify, prioritize and resolve network and system issues.Provide critical service outage notification and escalate issues for timely resolution; notify appropriate Company personnel as appropriate.Maintain and comply with standard Company technical and administrative procedures.Monitor network status and provide support for issues related to the network infrastructure, hardware and applications.Develop and maintain excellent customer relationships.Act as a command center for the Network and Field groups during network crises.Work with service providers to resolve circuit problems.Manage the on-call and escalation directory.Communicate and liaise with all other Company departments; notify appropriate parties immediately of any issues which may affect efficient operations including, but not limited to, outages, service disruptions, tower volume and repeated customer complaints.Work requires weekend, holiday and/or evening work and some travel may be required.Education, Experience and Competencies Required:
Previous experience in a Network Operations Center preferred.Ability to work independently and accommodate various shifts in a 24x7x365 environment.Must be comfortable working in a high stress, fast paced environment with shifting priorities.Excellent communications skills (verbal and written).Exceptional attention to detail.Self-starter who can find and resolve issues as they are identified.Proficient with Microsoft Office Suite and other job-related software; basic understanding of Microsoft Visio.Strong familiarity with PC, networking and electronics systems.Basic understanding of networking concepts including Internet Protocol (IP) addressing/subnetting, Virtual Local Area Network (VLAN), Layer 2 switching, Layer 3 routing and Dynamic Host Configuration Protocol (DHCP) and Domain Name System (DNS).Basic experience with Network Management System (NMS) and monitoring applications.Strong network problem isolation, resolution, analytical and diagnostic skills.Basic understanding of electrical theory, electrical operation and broadcast radio frequency (RF).Working Conditions
Employee remains in the sitting position for prolonged hours. Employee is occasionally required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.Working conditions may include being in an open (shared) cubicle/workspace area.Daily travel within the Company's geographical footprint and external destinations may be required.
Disclaimer
This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.
Please feel free to view our Benefits at the following link: https://www.risebroadband.com/careers/benefits