Fast Switch
Cloud Engineer
Fast Switch, Michigan Center, Michigan, United States, 49254
26th August, 2024
Cloud Engineer #1002389Job Description:NICE CXONE InContact Contact Center Engineer
-- This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions.
Specifics below:Confident in a client facing role and possess the ability to manage multiple stakeholders.Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.Build Call flow designs, Chat and integration to backend systems using application program interfaces (API).Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.Skills based routing design and implementation for voice, chat, email, and SMS contact center technologyWorks with the Architecture team to design, develop, and deploy APIs, consume APIs.Understand business requirements with the ability to translate to technical requirementsPrepare design documents based on business requirements for the application developmentExperience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies' tickets.Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement.Skills:Critical:
Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]NICE CXOne Studio experience [3+ years of experience preferred]Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python [4+ years of experience preferred]Ability to develop, maintain, and troubleshoot webservice API calls [5+ years of experience preferred]Desired:
Experience in Contact Center Dashboard CreationExperience with SalesforceBase knowledge of intersystem networking, and data traffic flow between components.Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics.Additional Info:
At FastTek Global,
Our Purpose
is
Our People
and
Our Planet . We come to work each day and are reminded we are
helping people find their success stories . Also,
Doing the right thing is our mantra . We act responsibly, give back to the communities we serve and have a little fun along the way.We have been doing this with pride, dedication and plain, old-fashioned hard work for
24 years !FastTek Global is a financially strong, privately held company that is
100% consultant
and
client focused .We've differentiated ourselves by being
fast, flexible,
creative
and
honest . Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.Our benefits are second to none and thanks to our
flexible benefit
options you can choose the benefits you need or want, options include:
Medical and Dental (FastTek pays majority of the medical program)VisionPersonal Time Off (PTO) ProgramLong Term Disability (100% paid)Life Insurance (100% paid)401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
Plus, we have a lucrative employee referral program and an employee recognition culture.FastTek Global was named one of the
Top Work Places
in Michigan by the Detroit Free Press in
2013, 2014, 2015, 2016, 2017, 2018, 2019 ,
2020, 2021, 2022, and 2023!To view all of our open positions go to: https://www.fasttek.com/fastswitch/findworkFollow us on Twitter: https://twitter.com/fasttekglobalFollow us on Instagram: https://www.instagram.com/fasttekglobalFind us on LinkedIn: https://www.linkedin.com/company/fasttekYou can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
Cloud Engineer #1002389Job Description:NICE CXONE InContact Contact Center Engineer
-- This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions.
Specifics below:Confident in a client facing role and possess the ability to manage multiple stakeholders.Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.Build Call flow designs, Chat and integration to backend systems using application program interfaces (API).Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.Skills based routing design and implementation for voice, chat, email, and SMS contact center technologyWorks with the Architecture team to design, develop, and deploy APIs, consume APIs.Understand business requirements with the ability to translate to technical requirementsPrepare design documents based on business requirements for the application developmentExperience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies' tickets.Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement.Skills:Critical:
Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]NICE CXOne Studio experience [3+ years of experience preferred]Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python [4+ years of experience preferred]Ability to develop, maintain, and troubleshoot webservice API calls [5+ years of experience preferred]Desired:
Experience in Contact Center Dashboard CreationExperience with SalesforceBase knowledge of intersystem networking, and data traffic flow between components.Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics.Additional Info:
At FastTek Global,
Our Purpose
is
Our People
and
Our Planet . We come to work each day and are reminded we are
helping people find their success stories . Also,
Doing the right thing is our mantra . We act responsibly, give back to the communities we serve and have a little fun along the way.We have been doing this with pride, dedication and plain, old-fashioned hard work for
24 years !FastTek Global is a financially strong, privately held company that is
100% consultant
and
client focused .We've differentiated ourselves by being
fast, flexible,
creative
and
honest . Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.Our benefits are second to none and thanks to our
flexible benefit
options you can choose the benefits you need or want, options include:
Medical and Dental (FastTek pays majority of the medical program)VisionPersonal Time Off (PTO) ProgramLong Term Disability (100% paid)Life Insurance (100% paid)401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
Plus, we have a lucrative employee referral program and an employee recognition culture.FastTek Global was named one of the
Top Work Places
in Michigan by the Detroit Free Press in
2013, 2014, 2015, 2016, 2017, 2018, 2019 ,
2020, 2021, 2022, and 2023!To view all of our open positions go to: https://www.fasttek.com/fastswitch/findworkFollow us on Twitter: https://twitter.com/fasttekglobalFollow us on Instagram: https://www.instagram.com/fasttekglobalFind us on LinkedIn: https://www.linkedin.com/company/fasttekYou can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/