IS3 Solutions
Tier 2 NOC Engineer
IS3 Solutions, Englewood, Colorado, us, 80151
Title: Tier 2 EngineerLocation: Englewood, CO
NEEDS SERVICE PROVIDER EXPERIENCE
Overview: Technical focal point for incident resolution
Troubleshoot and resolve complex incidents across Cisco Data Center and Transport technologiesAccountable for the accurate and timely resolution of network incidents detectedDeliver knowledge transfer and training to NOC engineersEngage and partner with extended DISH operations teams for cross-technology incident resolutionDevelop troubleshooting documentation1-5 Years -CCNADescription:
Drives incident resolution for issues experienced in customer environments.• Contributes to diagnosing, troubleshooting, and resolving incidents related to Cisco products, services, or solutions.• Escalates complex issues to Tier 3 for incident and problem resolution when required.• Provides customer updates or answers for products, services, or solutions questions for the 5G Infrastructure.• Creates or updates, and delivers problem resolution, project collateral and/or knowledge transfer.• Contributes to user-level documentation for resolving technical problems found in products and solutions and supports customer Knowledge Transfer• Engages and drives appropriate resources for escalations.• Maintains accurate documentation in incident and knowledge management systems.• Ensures case management guidelines are followed.• Effectively communicates (verbal and written) with the customer and Cisco stakeholders on the status and progress of service requests
Responsibilities:
Performs incident detection, triage, and remediation of medium complexity network incidents.Initiate incident escalation as required for remediation.Contribute to troubleshooting documentation, incident handling, and help guides.Support AWS related issuesRequired Skills: NOC engineer, tier 2, IS-IS, MPLC, AWS
NEEDS SERVICE PROVIDER EXPERIENCE
Overview: Technical focal point for incident resolution
Troubleshoot and resolve complex incidents across Cisco Data Center and Transport technologiesAccountable for the accurate and timely resolution of network incidents detectedDeliver knowledge transfer and training to NOC engineersEngage and partner with extended DISH operations teams for cross-technology incident resolutionDevelop troubleshooting documentation1-5 Years -CCNADescription:
Drives incident resolution for issues experienced in customer environments.• Contributes to diagnosing, troubleshooting, and resolving incidents related to Cisco products, services, or solutions.• Escalates complex issues to Tier 3 for incident and problem resolution when required.• Provides customer updates or answers for products, services, or solutions questions for the 5G Infrastructure.• Creates or updates, and delivers problem resolution, project collateral and/or knowledge transfer.• Contributes to user-level documentation for resolving technical problems found in products and solutions and supports customer Knowledge Transfer• Engages and drives appropriate resources for escalations.• Maintains accurate documentation in incident and knowledge management systems.• Ensures case management guidelines are followed.• Effectively communicates (verbal and written) with the customer and Cisco stakeholders on the status and progress of service requests
Responsibilities:
Performs incident detection, triage, and remediation of medium complexity network incidents.Initiate incident escalation as required for remediation.Contribute to troubleshooting documentation, incident handling, and help guides.Support AWS related issuesRequired Skills: NOC engineer, tier 2, IS-IS, MPLC, AWS