Medix
Desktop Support Technician
Medix, Brookline, Massachusetts, us, 02445
Help Desk Technician #228370
Brookline, MA
6 Month Contract to Hire
Are you a tech-savvy problem solver with a passion for providing top-notch support? Join one of Medix's most dynamic healthcare teams, located near Boston, MA, as a Desktop Support Technician! Play a critical role in ensuring the organization's technology runs smoothly. You'll work with cutting-edge tools, collaborate with a diverse group of professionals, and have the opportunity to grow your skills in a fast-paced environment. This amazing opportunity is an on-site role
This opportunity offers a competitive compensation package which includes comprehensive medical, dental, and visual benefits, weekly pay periods, casual work environment, PTO plans, 401k, continued education reimbursement, and much more!
Responsibles for the role:Configure, maintain, and troubleshoot Windows and Mac OS desktops, laptops, and iPads for faculty, staff, and students.Install and customize software to meet user needs, ensuring seamless functionality.Set up and integrate printers, scanners, and peripherals for optimal performance.Support and maintain classroom audio-visual equipment to guarantee smooth operations.Log and resolve technical issues using the help desk system (WebHelpDesk), ensuring efficient follow-up.Manage and track hardware and software inventory with precision.Foster clear and effective communication with end users and tech team members.Collaborate with external vendors to resolve technical challenges.Assist with additional tasks as directed by the Director of Technology.Requirements to apply for the role:
Solid Desktop Support Background: Basic understanding required; extensive experience not necessary.Proficiency in Computer Refresh Processes: Ability to manage and execute system upgrades with a polished, professional demeanor, especially when interacting with clinical staff.Independent and Self-MotivatedApproximately 1 year of experience in PC application troubleshooting and installation.Reliable form of transportation for short-distance travel between multiple locations to support customersVaccination Requirement: Must be fully vaccinated against COVID-19 and the flu.Nice to Have Skills
Knowledge on Microsoft stack infrastructure.Certifications That Will Help:
A+Network+Technologies Used:
Operating Systems: Microsoft Windows, Apple macOSDesktop Programs: Microsoft Office Suite (Word, Excel, Access)Ticketing Systems: Remedy, SharePoint, Bugzilla, Cerebro, Plain Ticket, Planbox, etc.
Compensation is based off years of experience and in relation to the job responsibilities listed, our range is between $27-30 hour.
Brookline, MA
6 Month Contract to Hire
Are you a tech-savvy problem solver with a passion for providing top-notch support? Join one of Medix's most dynamic healthcare teams, located near Boston, MA, as a Desktop Support Technician! Play a critical role in ensuring the organization's technology runs smoothly. You'll work with cutting-edge tools, collaborate with a diverse group of professionals, and have the opportunity to grow your skills in a fast-paced environment. This amazing opportunity is an on-site role
This opportunity offers a competitive compensation package which includes comprehensive medical, dental, and visual benefits, weekly pay periods, casual work environment, PTO plans, 401k, continued education reimbursement, and much more!
Responsibles for the role:Configure, maintain, and troubleshoot Windows and Mac OS desktops, laptops, and iPads for faculty, staff, and students.Install and customize software to meet user needs, ensuring seamless functionality.Set up and integrate printers, scanners, and peripherals for optimal performance.Support and maintain classroom audio-visual equipment to guarantee smooth operations.Log and resolve technical issues using the help desk system (WebHelpDesk), ensuring efficient follow-up.Manage and track hardware and software inventory with precision.Foster clear and effective communication with end users and tech team members.Collaborate with external vendors to resolve technical challenges.Assist with additional tasks as directed by the Director of Technology.Requirements to apply for the role:
Solid Desktop Support Background: Basic understanding required; extensive experience not necessary.Proficiency in Computer Refresh Processes: Ability to manage and execute system upgrades with a polished, professional demeanor, especially when interacting with clinical staff.Independent and Self-MotivatedApproximately 1 year of experience in PC application troubleshooting and installation.Reliable form of transportation for short-distance travel between multiple locations to support customersVaccination Requirement: Must be fully vaccinated against COVID-19 and the flu.Nice to Have Skills
Knowledge on Microsoft stack infrastructure.Certifications That Will Help:
A+Network+Technologies Used:
Operating Systems: Microsoft Windows, Apple macOSDesktop Programs: Microsoft Office Suite (Word, Excel, Access)Ticketing Systems: Remedy, SharePoint, Bugzilla, Cerebro, Plain Ticket, Planbox, etc.
Compensation is based off years of experience and in relation to the job responsibilities listed, our range is between $27-30 hour.