Senior Technical Services Support Specialist

Our disability and benefits solutions help programs and agencies quickly get benefits into the hands of those who need it most, all while lowering cost and streamlining the process.Public sector agencies manage a variety of complex, mission-critical tasks each day from monitoring the city budget and generating payroll for municipal employees to collecting revenues from citizens and generating utility bills. Our ERP financial solutions are designed to manage public sector core business functions no matter the size or complexity of the organization from small towns to large cities and counties.Tylers public safety solutions improve situation awareness and enhance safety and productivity for public safety professionals. Weve drawn from our extensive experience to design, develop, deliver and support integrated software solutions to meet each agencys unique needs.**Senior Technical Services Support Specialist**Work with our technology-driven solutions for property assessment and tax software and mass appraisal services. From data collection to computer-assisted mass appraisal to tax billing and collections, you can help develop property and recording solutions for the public sector.**Location**Lakewood, Colorado | Remote**Travel**10-25%**Responsibilities*** Provides *systems management* (operating system, database administration, server, and workstation support) troubleshooting and consultation to clients and fellow employees on moderate to complex issues. Primary areas of support include:+ Remote support of clients mission critical financial server(s)+ Operating system administration for Windows, UNIX/Linux, or Web servers+ Network & local printing+ Point of sale hardware configuration and troubleshooting+ Tyler program release and third party software upgrades+ Database administration (Microsoft SQL or IBM Informix)* Resolves client inquiries and issues in a timely manner; communicates closure effectively through email and phone communications.* Documents and records all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues.* Manages open calls by identifying and prioritizing issues according to published policies.* Escalates to senior team member or department member if situation is beyond ability and additional assistance is needed.* Identifies and meets service measurements and metrics on a daily, weekly, monthly and quarterly basis.* Collaborates with other teams, departments and divisions with issues pertaining to Tyler software applications.* May identify client and staff knowledge gaps.* Conducts training for less experienced staff.* May mentor less experienced staff.* May conduct training for end-users.* Participates in user group meetings.* Contributes to company knowledge library.* Follows documented Tyler Technologies policies and procedures.* Performs other duties as assigned.**Qualifications*** Bachelors degree in computer science, MIS, or equivalent experience.* A minimum of two years of relevant experience; previous experience as a Technical Services Support Specialist or similar role preferred.* Experience administering Windows and/or Linux servers.* Proficient knowledge of server hardware and network configurations, including web servers.* Ability to troubleshoot PC configurations and connectivity issues.* Excellent interpersonal and communication skills.* Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.* Strong analytical and problem solving skills.* Ability to work independently and in a team environment.* Demonstrated ability to maintain a positive, professional attitude.#INDAT **State Specific Salary Range Disclosure Requirements for Colorado, Connecticut, and Nevada**Salary will generally fall between $50,034 - $65,834 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.**Great Place to Work & Grow Your Career**Come join us as we transform the public sector! Our guide everything we do. Were also frequently recognized as a great workplace locally and nationally. See our many .**Taking Care of You & Your Family**Your health and well-being are important to us. Thats why we invest in our team members by offering competitive benefits to support their health and financial wellness. .Requisition Number:2022-44INDATTyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability. **Meaningful Work, Valuable Benefits**To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.**Accessibility Statement****Compliance status** We firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest possible audience, regardless of ability.To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortiums (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the websites UI (user interface) and design it to their personal needs.Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the websites HTML, adapts its functionality and behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments.If you wish to contact the websites owner please use the website's form**Screen-reader and keyboard navigation** Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various behavioral changes, to ensure blind users visiting with screen-readers can read, comprehend, and enjoy the websites functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Heres how our website covers some of the most important screen-reader requirements:- **Screen-reader optimization:** we run a process that learns the websites components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others.Additionally, the background process scans all of the websites images. It provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate