Columbia Technology Partners
Tier 2 Field Support
Columbia Technology Partners, Annapolis, Maryland, United States, 21403
Description:
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and softwareMay coach and provide guidance to less-experienced professionalsApplies basic diagnostic techniques to identify problems, investigate causes, and recommend solutionsProvides remote support access through desktop mirroring and other remote access applications for worldwide sitesIdentify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructureModifies, moves, and installs new equipmentPerforms technical tasks and provides site support.Performs integrity testing and interviews customers to gather information about problemsWill interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolveWill perform Data Transfer Agent requests to transfer files between networks.Qualifications:
U.S. Citizenship is required for all applicants. CTP is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph.Bachelor's degree and 5 years of demonstrated experience or HS/GED and 10 years of experience.CompTIA A+ CECompTIA Security+ CEMonday - Friday 10am-6pm
Columbia Technology Partners is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Our EEO policy reflects our commitment to ensure equality and promote diversity and inclusion in the workplace. Our policy applies to all employees, job candidates, contractors, stakeholders, partners, and visitors.
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and softwareMay coach and provide guidance to less-experienced professionalsApplies basic diagnostic techniques to identify problems, investigate causes, and recommend solutionsProvides remote support access through desktop mirroring and other remote access applications for worldwide sitesIdentify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructureModifies, moves, and installs new equipmentPerforms technical tasks and provides site support.Performs integrity testing and interviews customers to gather information about problemsWill interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolveWill perform Data Transfer Agent requests to transfer files between networks.Qualifications:
U.S. Citizenship is required for all applicants. CTP is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph.Bachelor's degree and 5 years of demonstrated experience or HS/GED and 10 years of experience.CompTIA A+ CECompTIA Security+ CEMonday - Friday 10am-6pm
Columbia Technology Partners is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Our EEO policy reflects our commitment to ensure equality and promote diversity and inclusion in the workplace. Our policy applies to all employees, job candidates, contractors, stakeholders, partners, and visitors.