IT Field Support Technician, IT Operations

The IT field support team is the face of Tesla IT and acts as primary contact for our employees. This role will closely work with our user base and various IT staff to coordinate multiple projects, ensure day to day incidents are quickly addressed, and handle outages related to network infrastructure. The position will require onsite troubleshooting with the ability to work independently with minimal supervision. The ideal candidate should have a strong passion for technology and have experience in a fast-paced corporate environment. The candidate is expected to be based in Fremont, California, with some travel to Tesla's remote sites across North America.

Responsibilities

Deploy and support various endpoint systems which include desktop/laptop hardware, POS terminals, tablets, digital signage, printers, scanners, and telephony devicesRespond to requests and incidents from our employees dailyProactively ensure the highest levels of systems and infrastructure availability in our remote environmentsDiagnose site network infrastructure issues and address in advance of service disruptionsWork closely with multiple IT Operations teams to resolve issues and deploy equipment into the production environmentUnderstanding project requirements and developing project plans to deliver on time through collaboration with different teams within TeslaSome planned travel to and from remote sites across regions, with occasional short-notice travel requiredRequirements

Bachelor's Degree in Computer Science, Networking, Information Systems, or equivalent experienceMinimum of five years' experience with desktop (Windows, macOS, & Linux), infrastructure, network, and software supportSupport experience with IPSec, SD-WAN, fiber, coaxial, and Cellular modem networks with the ability to log level 1 technical support tickets with service providersExcellent understanding of networking components and technologies, including routers, firewalls, switches, access points, TCP/IP, DNS, DHCP, ARP, OSI modelExperience with Active Directory, JAMF, SCCM, Azure and Windows server environmentsExperience in supporting Apple and Android mobile devices along with Intune MDMPowerShell or Python experience is a plusCompensation and BenefitsBenefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)LGBTQ+ care concierge services401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&D, short-term and long-term disability insuranceEmployee Assistance ProgramSick and Vacation time (Flex time for salary positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks programExpected Compensation

$22.00 - $58.80/hour, depending on level + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.