Crystal Management
Voice Engineer
Crystal Management, Arlington, Virginia, United States, 22201
Who We Are.At CMIT, we do more than provide real-world solutions. We deliver transformative results. Through cutting-edge technology and process innovations, we are changing how federal and commercial clients worldwide deliver their mission. A service-disabled veteran-owned small business, we take pride in serving our nation through exemplary support for our clients and employees alike.VOICE ENGINEER
Secure and expertly apply the latest technologies to advance the mission as a Voice Enginer with GDIT. Your work in enterprise IT will help our clients overcome evolving demands and missions. Own the opportunity to accelerate digital modernization for our clients as you accelerate your career.
This position will support the following shift schedule: Monday - Friday 8:00am - 4:30pm. Due to the nature of work this role entails, telecommuting is not allowed and will require the employee to report full-time onsite.ResponsibilitiesVoice System Administrator Team member on 24x7 Operation and Maintenance Staff performing daily activities in support of the DoD Revision Ribbon AS LSC; with all its Core and Peripheral systems.Administrator will be the on-site Subject Matter Expert for the Ribbon AS system in support of over 90,000 users.Work encompasses support of SIP based Session Managers, Provisioning Manager, Personal Agent Manager, Media Application Servers, PRI Gateways and Associated Element Managers.Also limited interface and monitoring of Cisco Call Manager used for VOSIP system.Support for VOIP phones, TDM and SIP Trunking, Voice Mail, E911, and UC features.Candidate will be familiar with Ribbon AS or Avaya AS5300 system Architecture and have working knowledge of its Element Managers, Linux command line, Ethernet, TCP/IP, and common industry standard fiber and copper physical media support for Telephony.Daily activities will involve alarm monitoring, scheduling/running of system backups, system upgrades, preventative maintenance, hardware replacement, system troubleshooting, Telephony dial-plan, and routing changes.Engineer will be required to work independently and with vendors, identify root cause issues and determine proper problem resolution, collect logs for vendor evaluation.Engineer will interface with customers, Local Exchange Carrier, local in-house cabling support, and Ribbon.Perform call-flow evaluation and other duties required to operate, maintain, update, and perform break-fix actions, trouble ticketing, reporting, and system interface with other telephony switches, VTCs, & ACDs.Other duties as assigned
Education/Certification RequiredBachelor's degree in computer science, engineering or a related technical discipline, or equivalent demonstrable experience.DoD 8570 IAT Level II baseline certification (i.e., CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP) or higher level certification requiredOne of the following training certifications (CE) will be required:o Avaya AS5300 or Ribbon AS Fundamentalso Avaya AS5300 or Ribbon Maintenance & Provisioningo Cisco - CCNA Voice Certified. Cisco CCNA Routingo Nortel - Carrier VoIP Communication Server XA- Coreo Nortel - Communication Server 2100o Nortel - Nortel Unified Communications Solutionso Avaya - Avaya Aura Application Server 5300 R2 or Aboveo Avaya - Avaya Aura Communication Manager or similar Carrier PBXcertification.
Qualifications RequiredExperience with Oracle SIP Session Boarder Controller is highly desirable.Also required to interface with Service Now ticketing system and escalate system issues to other team leads and members when appropriate.Hands-on Experience as Operator of Ribbon AS or AS5300 Switch highly desired; must have experience with DoD version of Voice Switch if not Avaya or Ribbon.
Clearance RequiredDoD Secret security clearance
Who Makes It Happen.At CMIT, we firmly believe that our innovative solutions are only as powerful as the teams harnessing them. Our people are more than just contributors - they are at the heart of everything we do and every success that we earn. Our employees are offered ample options to design a personalized benefits package that best meets their needs. Options include:Medical / RxHSA / FSADental & VisionLife / AD&DLong & Short DisabilityDisability InsuranceAccident InsuranceCritical IllnessHospital InsurancePet BenefitsEducation/Training Program401k RetirementGenerous Paid Time OffFlexible Parental LeaveVolunteer Time OffFlexible Work LocationsAlternative Work Schedules
CMIT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.COVID-19 Safety Protocols: To protect the health and safety of its employees and to comply with customer requirements, employees in certain positions may be required to be fully vaccinated against COVID-19 or subject to facility entry safety protocols (e.g., testing, masking, physical distancing), subject to the status of the federal contractor mandate and customer site requirements.
Secure and expertly apply the latest technologies to advance the mission as a Voice Enginer with GDIT. Your work in enterprise IT will help our clients overcome evolving demands and missions. Own the opportunity to accelerate digital modernization for our clients as you accelerate your career.
This position will support the following shift schedule: Monday - Friday 8:00am - 4:30pm. Due to the nature of work this role entails, telecommuting is not allowed and will require the employee to report full-time onsite.ResponsibilitiesVoice System Administrator Team member on 24x7 Operation and Maintenance Staff performing daily activities in support of the DoD Revision Ribbon AS LSC; with all its Core and Peripheral systems.Administrator will be the on-site Subject Matter Expert for the Ribbon AS system in support of over 90,000 users.Work encompasses support of SIP based Session Managers, Provisioning Manager, Personal Agent Manager, Media Application Servers, PRI Gateways and Associated Element Managers.Also limited interface and monitoring of Cisco Call Manager used for VOSIP system.Support for VOIP phones, TDM and SIP Trunking, Voice Mail, E911, and UC features.Candidate will be familiar with Ribbon AS or Avaya AS5300 system Architecture and have working knowledge of its Element Managers, Linux command line, Ethernet, TCP/IP, and common industry standard fiber and copper physical media support for Telephony.Daily activities will involve alarm monitoring, scheduling/running of system backups, system upgrades, preventative maintenance, hardware replacement, system troubleshooting, Telephony dial-plan, and routing changes.Engineer will be required to work independently and with vendors, identify root cause issues and determine proper problem resolution, collect logs for vendor evaluation.Engineer will interface with customers, Local Exchange Carrier, local in-house cabling support, and Ribbon.Perform call-flow evaluation and other duties required to operate, maintain, update, and perform break-fix actions, trouble ticketing, reporting, and system interface with other telephony switches, VTCs, & ACDs.Other duties as assigned
Education/Certification RequiredBachelor's degree in computer science, engineering or a related technical discipline, or equivalent demonstrable experience.DoD 8570 IAT Level II baseline certification (i.e., CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP) or higher level certification requiredOne of the following training certifications (CE) will be required:o Avaya AS5300 or Ribbon AS Fundamentalso Avaya AS5300 or Ribbon Maintenance & Provisioningo Cisco - CCNA Voice Certified. Cisco CCNA Routingo Nortel - Carrier VoIP Communication Server XA- Coreo Nortel - Communication Server 2100o Nortel - Nortel Unified Communications Solutionso Avaya - Avaya Aura Application Server 5300 R2 or Aboveo Avaya - Avaya Aura Communication Manager or similar Carrier PBXcertification.
Qualifications RequiredExperience with Oracle SIP Session Boarder Controller is highly desirable.Also required to interface with Service Now ticketing system and escalate system issues to other team leads and members when appropriate.Hands-on Experience as Operator of Ribbon AS or AS5300 Switch highly desired; must have experience with DoD version of Voice Switch if not Avaya or Ribbon.
Clearance RequiredDoD Secret security clearance
Who Makes It Happen.At CMIT, we firmly believe that our innovative solutions are only as powerful as the teams harnessing them. Our people are more than just contributors - they are at the heart of everything we do and every success that we earn. Our employees are offered ample options to design a personalized benefits package that best meets their needs. Options include:Medical / RxHSA / FSADental & VisionLife / AD&DLong & Short DisabilityDisability InsuranceAccident InsuranceCritical IllnessHospital InsurancePet BenefitsEducation/Training Program401k RetirementGenerous Paid Time OffFlexible Parental LeaveVolunteer Time OffFlexible Work LocationsAlternative Work Schedules
CMIT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.COVID-19 Safety Protocols: To protect the health and safety of its employees and to comply with customer requirements, employees in certain positions may be required to be fully vaccinated against COVID-19 or subject to facility entry safety protocols (e.g., testing, masking, physical distancing), subject to the status of the federal contractor mandate and customer site requirements.