Douglas Elliman Property Management
On-Site Desktop Support Technician
Douglas Elliman Property Management, New York, New York, us, 10261
EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
CategoryCorporate Services
Description
For over 100 years we have been dedicated to providing the best residential property management to co-ops, condos and rental properties throughout New York City and beyond. Ranked #1 among New York City's residential management companies, our mission is to provide our clients with superior and responsive management and accurate financial reporting that they can count on to improve their quality of life and valuation of their homes.
This is a full-time, in office IT support position located at the firm's headquarters at 909 Third Avenue in New York City.
The desktop support technician is responsible for supporting, maintaining, troubleshooting and documenting all user related hardware and software issues. This individual will be part of a five-person technology department that supports 150 headquarters employees who work in the office and remotely. This support role provides overall L1 & L2 support to all Douglas Elliman Property Management employees.
Key support areas include:L1 & L2 support and maintenance of all computers and equipmentOffice 365 Users & GroupsHybrid ExchangeOneDrive & Sharepoint OnlineActive Directory, Azure ADHelpdesk ticketing systemEnd-user training and supportUser account creation, maintenance and documentationNew hire onboarding, termination offboardingPrinter support, troubleshootingVonage admin portal administration and maintenanceMimecast admin portal administration and maintenanceMeraki DashboardJob Functions:
Provide helpdesk support and assistance for DEPM userbaseHardware support and parts replacement, outreach to Dell for in-depth hardware support;Compile and maintain inventory of local hardware inventory and requesting hardware quotes as needed.Develop and communicate training and documentation for end users.Administration of Vonage admin portal for creating and assigning phone numbers within DEPMEvaluate, install, configure and deploy new applications, systems software, products, and/or enhancements to existing applications throughout the enterprise.Assist the Systems Administrator with infrastructure including but not limited to:
Azure Active DirectoryIntune365 DefenderCisco Meraki network stackOffice 365 Veeam backupsAzure SentinelVirtualization / IaaS projects
Key Requirements:
Excellent listening and interpersonal skills.Strong customer-service orientation. We are a customer service focused division and expect all employees to provide excellent service in a friendly manner.Ability to communicate ideas in both technical and user-friendly language.Software installationsTechnical troubleshootingKeen attention to detail.Ability to effectively prioritize and execute tasks in a high-pressure environment.Experience working in a team-oriented, collaborative environmentTeam playerStrong desire to learn and contribute
The salary range is $60,000 - $70,000 per year for a 5 day per week in the office position.
Position Requirements
Full-Time/Part-Time-unspecified-
Experience level required
PositionOn-Site Desktop Support Technician
Close Date
Post Internal Days0
Created ByLuis Freites
Number of Openings1
Open Date8/28/2024
LocationManhattan
About the Organization
Our mission is to provide our clients with the most comprehensive and reliable range of services to make their building operations as smooth, efficient and cost-effective as possible. For over 100 years we have been dedicated exclusively to providing the best residential property management to hundreds of buildings in all neighborhoods of the City and beyond.
This position is currently accepting applications.
CategoryCorporate Services
Description
For over 100 years we have been dedicated to providing the best residential property management to co-ops, condos and rental properties throughout New York City and beyond. Ranked #1 among New York City's residential management companies, our mission is to provide our clients with superior and responsive management and accurate financial reporting that they can count on to improve their quality of life and valuation of their homes.
This is a full-time, in office IT support position located at the firm's headquarters at 909 Third Avenue in New York City.
The desktop support technician is responsible for supporting, maintaining, troubleshooting and documenting all user related hardware and software issues. This individual will be part of a five-person technology department that supports 150 headquarters employees who work in the office and remotely. This support role provides overall L1 & L2 support to all Douglas Elliman Property Management employees.
Key support areas include:L1 & L2 support and maintenance of all computers and equipmentOffice 365 Users & GroupsHybrid ExchangeOneDrive & Sharepoint OnlineActive Directory, Azure ADHelpdesk ticketing systemEnd-user training and supportUser account creation, maintenance and documentationNew hire onboarding, termination offboardingPrinter support, troubleshootingVonage admin portal administration and maintenanceMimecast admin portal administration and maintenanceMeraki DashboardJob Functions:
Provide helpdesk support and assistance for DEPM userbaseHardware support and parts replacement, outreach to Dell for in-depth hardware support;Compile and maintain inventory of local hardware inventory and requesting hardware quotes as needed.Develop and communicate training and documentation for end users.Administration of Vonage admin portal for creating and assigning phone numbers within DEPMEvaluate, install, configure and deploy new applications, systems software, products, and/or enhancements to existing applications throughout the enterprise.Assist the Systems Administrator with infrastructure including but not limited to:
Azure Active DirectoryIntune365 DefenderCisco Meraki network stackOffice 365 Veeam backupsAzure SentinelVirtualization / IaaS projects
Key Requirements:
Excellent listening and interpersonal skills.Strong customer-service orientation. We are a customer service focused division and expect all employees to provide excellent service in a friendly manner.Ability to communicate ideas in both technical and user-friendly language.Software installationsTechnical troubleshootingKeen attention to detail.Ability to effectively prioritize and execute tasks in a high-pressure environment.Experience working in a team-oriented, collaborative environmentTeam playerStrong desire to learn and contribute
The salary range is $60,000 - $70,000 per year for a 5 day per week in the office position.
Position Requirements
Full-Time/Part-Time-unspecified-
Experience level required
PositionOn-Site Desktop Support Technician
Close Date
Post Internal Days0
Created ByLuis Freites
Number of Openings1
Open Date8/28/2024
LocationManhattan
About the Organization
Our mission is to provide our clients with the most comprehensive and reliable range of services to make their building operations as smooth, efficient and cost-effective as possible. For over 100 years we have been dedicated exclusively to providing the best residential property management to hundreds of buildings in all neighborhoods of the City and beyond.
This position is currently accepting applications.