SAS Shoes
Desktop Support Technician
SAS Shoes, San Antonio, Texas, United States, 78208
Company Profile
San Antonio Shoemakers (SAS), a San Antonio, Texas based privately held company, has been in business for over 40 years and has developed a reputation as a premier American manufacturer of high quality comfort footwear.
Position
SAS has an opening for an IT Help Desk Technician.
Job Responsibilities
Repair, install, and upgrade PC hardware and peripherals.
Provide users with PC, desktop application, and network access technical support including on-site and off-site visits.
Run and terminate Ethernet and telephony wiring drops as needed.
Maintain and troubleshoot printers, both networked and stand-alone.
Troubleshoot a variety of hardware, application, and network problems.
Have a customer service focus, a proven ability to provide timely support to fellow employees and be capable of determining when to escalate issues.
Diagnose and resolve basic technical hardware and software issues.
Perform other duties and projects in IT and/or facility maintenance as assigned.
Job Qualifications
Technical
Strong understanding of Windows operating systems and Mac OS
Extensive knowledge of Microsoft Office products with an emphasis on Outlook, as well as familiarity with other business and desktop applications.
Strong PC hardware and software troubleshooting skills.
Be able to perform maintenance and troubleshooting on LaserJet and inkjet printers, both stand-alone and networked.
Good understanding of LAN technologies, as well as the ability to troubleshoot issues on a TCP/IP network.
Ability to troubleshoot and terminate Ethernet wiring.
Working knowledge of basic PBX telephony (66 blocks, wiring).
Familiarity with wiring equipment.
Experience with Point of Sale systems.
Help Desk experience in a help desk or technical support role.
Personal
Must have respect and empathy for co-workers, their team and the company.
Good communication skills both verbal and written.
Must be mature, responsible, and self-motivated with a strong work-ethic.
Must be a team player that can work well with others.
Must have an ability to work independently with solid follow-up and follow through.
Ability to effectively drive multiple tasks and deadlines simultaneously.
Must have ability to exercise confidentiality.
Excellent job performance and attendance.
Able to travel to San Antonio or Acuna, if needed, so must have a passport
Ability to lift and move objects weighing up to 50 lbs.
Education & Experience Requirements
2+ years of related technical experience required.
A+ certification and/or MCP preferred.
Previous manufacturing plant and retail experience a plus.
Bilingual in English and Spanish is a strong plus.
I have read and understand the duties, responsibilities and qualifications of this position and acknowledge that I can perform the essential functions of the job with or without an accommodation. I also understand that this is a summary of this position's duties and other responsibilities may be assigned as the company deems necessary.
SAS is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/ Affirmative Action Employer, making decisions without regard to-race, color, religion, gender, gender identity or expression, sexual orientations, national origins, disability status, age, marital status or protected veteran class. No phone calls or agencies please.
San Antonio Shoemakers (SAS), a San Antonio, Texas based privately held company, has been in business for over 40 years and has developed a reputation as a premier American manufacturer of high quality comfort footwear.
Position
SAS has an opening for an IT Help Desk Technician.
Job Responsibilities
Repair, install, and upgrade PC hardware and peripherals.
Provide users with PC, desktop application, and network access technical support including on-site and off-site visits.
Run and terminate Ethernet and telephony wiring drops as needed.
Maintain and troubleshoot printers, both networked and stand-alone.
Troubleshoot a variety of hardware, application, and network problems.
Have a customer service focus, a proven ability to provide timely support to fellow employees and be capable of determining when to escalate issues.
Diagnose and resolve basic technical hardware and software issues.
Perform other duties and projects in IT and/or facility maintenance as assigned.
Job Qualifications
Technical
Strong understanding of Windows operating systems and Mac OS
Extensive knowledge of Microsoft Office products with an emphasis on Outlook, as well as familiarity with other business and desktop applications.
Strong PC hardware and software troubleshooting skills.
Be able to perform maintenance and troubleshooting on LaserJet and inkjet printers, both stand-alone and networked.
Good understanding of LAN technologies, as well as the ability to troubleshoot issues on a TCP/IP network.
Ability to troubleshoot and terminate Ethernet wiring.
Working knowledge of basic PBX telephony (66 blocks, wiring).
Familiarity with wiring equipment.
Experience with Point of Sale systems.
Help Desk experience in a help desk or technical support role.
Personal
Must have respect and empathy for co-workers, their team and the company.
Good communication skills both verbal and written.
Must be mature, responsible, and self-motivated with a strong work-ethic.
Must be a team player that can work well with others.
Must have an ability to work independently with solid follow-up and follow through.
Ability to effectively drive multiple tasks and deadlines simultaneously.
Must have ability to exercise confidentiality.
Excellent job performance and attendance.
Able to travel to San Antonio or Acuna, if needed, so must have a passport
Ability to lift and move objects weighing up to 50 lbs.
Education & Experience Requirements
2+ years of related technical experience required.
A+ certification and/or MCP preferred.
Previous manufacturing plant and retail experience a plus.
Bilingual in English and Spanish is a strong plus.
I have read and understand the duties, responsibilities and qualifications of this position and acknowledge that I can perform the essential functions of the job with or without an accommodation. I also understand that this is a summary of this position's duties and other responsibilities may be assigned as the company deems necessary.
SAS is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/ Affirmative Action Employer, making decisions without regard to-race, color, religion, gender, gender identity or expression, sexual orientations, national origins, disability status, age, marital status or protected veteran class. No phone calls or agencies please.