Oregon State University
Student Technical Consultant - College of Forestry Helpdesk
Oregon State University, Corvallis, Oregon, United States, 97333
Position Details
Position Information
Job TitleStudent Technical Consultant - College of Forestry Helpdesk
Appointment TypeStudent Employee
Job LocationCorvallis
Position Appointment Percent100
Appointment Basis12
Pay MethodHourly
Pay Period16th - 15th of the following month
Pay DateLast working day of the month
Remote or Hybrid option?
Min Hourly Rate$14.70 (Standard); $13.70 (Non-Urban); $15.95 (Portland Metro)
Max Hourly Rate$21.00 (Standard); $20.50 (Non-Urban); $21.50 (Portland Metro)
Position Summary
This recruitment will be used to fill one part-time (approximately 10-20 hours per week) Student Information Technology position for the College of Forestry Help Desk at Oregon State University (OSU).
This position is responsible for helping faculty, staff, and students with their Informational Technology (IT) needs at a student run help desk. This position will include working with lab computers, storage servers, networks, printers, and software applications.
Position DutiesResponding to phone, email, and in-person requests for technical helpDocumenting support requestsTroubleshooting and resolving hardware and software problems, working directly with vendors and customers, as necessaryFollowing designated escalation procedures for high level issuesPrinter maintenanceMaintaining clean and orderly computer labsOpening and closing facilitiesConfiguration and setup of computer work stationsOther duties as assignedMinimum Qualifications
Full Employment Eligibility Requirements can be found here:
http://fa.oregonstate.edu/stu-manual/500-employment-eligibility-requirements
Must be academically enrolled in a high school, community college, or university and pursuing a program or course of studyMust meet Academic Standing Requirements; students on academic suspension are not eligible for employmentMust meet the applicable minimal enrollment standard
High School student: Regularly enrolled in a high school or participating in a home-schooling programUndergraduate and post-baccalaureate student: 6 credit hours per termUndergraduate international student: 12 credit hours per term*Graduate student officially admitted to Graduate School: 5 credit hours per termGraduate international student officially admitted to Graduate School: 9 credit hours per term*
*International students may be allowed to carry fewer hours than specified above and still be considered "full-time" by the United States Citizenship and Immigration Services (USCIS). A reduced course load is approved by the
Office of International Services
(OIS), and must be provided to the Student Employment Center.
Additional Required Qualifications
Advanced interpersonal and communication skills, including phone etiquetteProfessional and courteous demeanorDesire to provide outstanding customer serviceExperience with Microsoft Office productivity applicationsAbility to work independently, learn quickly and be self-motivatedThis position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.Preferred (Special) Qualifications
Helpful but not required skills include:
Basic Networking Knowledge: Understanding of network configurations, IP addressing, and troubleshooting network issues.Familiarity with Remote Support Tools: Experience using remote desktop software to assist users.Knowledge of Cybersecurity Basics: Awareness of common security threats and best practices for protecting sensitive information.Experience with Mobile Devices: Ability to troubleshoot issues on smartphones and tablets, including both iOS and Android platforms.Scripting and Automation: Basic knowledge of scripting languages (e.g., Python, PowerShell) to automate repetitive tasks.Database Management: Understanding of basic database concepts and experience with database management systems like SQL.Project Management Skills: Familiarity with project management tools and methodologies to help manage and track helpdesk projects.
Working Conditions / Work Schedule
The Student worker may be required to work anywhere from 12-24 hours per week.
Posting Detail Information
Posting NumberP11374SE
Number of Vacancies3
Anticipated Appointment Begin Date09/02/2024
Anticipated Appointment End Date
Posting Date08/16/2024
Full Consideration Date
Closing Date09/27/2024
Indicate how you intend to recruit for this searchCompetitive / Student - open to ALL qualified/eligible students
Special Instructions to Applicants
When applying you will be required to attach the following electronic documents:
1. A Resume/Vita
2. A cover letter indicating how your qualifications and experience have prepared you for this position
For additional information please contact:
Paul Van Wagoner
at
paul.vanwagoner@oregonstate.edu
OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.
Note: All job offers are contingent upon Human Resources final approval.
OSU will conduct a review of the National Sex Offender Public website prior to hire.
Position Information
Job TitleStudent Technical Consultant - College of Forestry Helpdesk
Appointment TypeStudent Employee
Job LocationCorvallis
Position Appointment Percent100
Appointment Basis12
Pay MethodHourly
Pay Period16th - 15th of the following month
Pay DateLast working day of the month
Remote or Hybrid option?
Min Hourly Rate$14.70 (Standard); $13.70 (Non-Urban); $15.95 (Portland Metro)
Max Hourly Rate$21.00 (Standard); $20.50 (Non-Urban); $21.50 (Portland Metro)
Position Summary
This recruitment will be used to fill one part-time (approximately 10-20 hours per week) Student Information Technology position for the College of Forestry Help Desk at Oregon State University (OSU).
This position is responsible for helping faculty, staff, and students with their Informational Technology (IT) needs at a student run help desk. This position will include working with lab computers, storage servers, networks, printers, and software applications.
Position DutiesResponding to phone, email, and in-person requests for technical helpDocumenting support requestsTroubleshooting and resolving hardware and software problems, working directly with vendors and customers, as necessaryFollowing designated escalation procedures for high level issuesPrinter maintenanceMaintaining clean and orderly computer labsOpening and closing facilitiesConfiguration and setup of computer work stationsOther duties as assignedMinimum Qualifications
Full Employment Eligibility Requirements can be found here:
http://fa.oregonstate.edu/stu-manual/500-employment-eligibility-requirements
Must be academically enrolled in a high school, community college, or university and pursuing a program or course of studyMust meet Academic Standing Requirements; students on academic suspension are not eligible for employmentMust meet the applicable minimal enrollment standard
High School student: Regularly enrolled in a high school or participating in a home-schooling programUndergraduate and post-baccalaureate student: 6 credit hours per termUndergraduate international student: 12 credit hours per term*Graduate student officially admitted to Graduate School: 5 credit hours per termGraduate international student officially admitted to Graduate School: 9 credit hours per term*
*International students may be allowed to carry fewer hours than specified above and still be considered "full-time" by the United States Citizenship and Immigration Services (USCIS). A reduced course load is approved by the
Office of International Services
(OIS), and must be provided to the Student Employment Center.
Additional Required Qualifications
Advanced interpersonal and communication skills, including phone etiquetteProfessional and courteous demeanorDesire to provide outstanding customer serviceExperience with Microsoft Office productivity applicationsAbility to work independently, learn quickly and be self-motivatedThis position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.Preferred (Special) Qualifications
Helpful but not required skills include:
Basic Networking Knowledge: Understanding of network configurations, IP addressing, and troubleshooting network issues.Familiarity with Remote Support Tools: Experience using remote desktop software to assist users.Knowledge of Cybersecurity Basics: Awareness of common security threats and best practices for protecting sensitive information.Experience with Mobile Devices: Ability to troubleshoot issues on smartphones and tablets, including both iOS and Android platforms.Scripting and Automation: Basic knowledge of scripting languages (e.g., Python, PowerShell) to automate repetitive tasks.Database Management: Understanding of basic database concepts and experience with database management systems like SQL.Project Management Skills: Familiarity with project management tools and methodologies to help manage and track helpdesk projects.
Working Conditions / Work Schedule
The Student worker may be required to work anywhere from 12-24 hours per week.
Posting Detail Information
Posting NumberP11374SE
Number of Vacancies3
Anticipated Appointment Begin Date09/02/2024
Anticipated Appointment End Date
Posting Date08/16/2024
Full Consideration Date
Closing Date09/27/2024
Indicate how you intend to recruit for this searchCompetitive / Student - open to ALL qualified/eligible students
Special Instructions to Applicants
When applying you will be required to attach the following electronic documents:
1. A Resume/Vita
2. A cover letter indicating how your qualifications and experience have prepared you for this position
For additional information please contact:
Paul Van Wagoner
at
paul.vanwagoner@oregonstate.edu
OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.
Note: All job offers are contingent upon Human Resources final approval.
OSU will conduct a review of the National Sex Offender Public website prior to hire.