united Planning
Service Provider Manager
united Planning, Washington, District of Columbia, us, 20022
The United Planning Organization (UPO) is the designated Community Action Agency for Washington, District of Columbia, and has served the residents of the District since 1962. Our
Vision
for the future is "UPO's Washington: A city of thriving communities and self-sufficient residents." Our
Mission
is "Uniting People with Opportunities."
All qualified applicants are encouraged to apply for this position, or any other position currently advertised on our website. Please visit us at www.upo.org to view all of our vacancies and to learn more about our company and services.
POSITION:
Service Provider Manager
DIVISION/OFFICE: Operations Division
BULLETIN No:
0282024
SALARY RANGE: $82,000-$87,000 (Commensurate with Experience)
OPENING DATE:
August 27, 2024
CLOSING DATE: Open until filled
FIRST SOURCE:
N/A
MAJOR DUTIES:
Manage, monitor, and provide technical assistance to UPO's Community Service and Special Initiative Providers.
BRIEF
DESCRIPTION :
Conduct monthly onsite compliance monitoring and outcome evaluations, including desk audits and onsite monitoring. Analyze outcome performance and provide technical assistance to Provider program staff in areas of operational weakness and address operational deficiencies. Monitor program components for compliance with applicable standards, agreements, and regulations. Identify items or areas of noncompliance and develop recommendations for immediate corrective action. Follow-up on recommendations at the end of the corrective action period and document compliance or the lack thereof. Audit Provider staff data entry and provide feedback on accuracy, frequency and substance of entries. Prepare written, edited and grammatically correct reports following each monitoring visit, desk audit, program analysis, data analysis or program evaluation. Reports must detail process followed, findings, results and investigation findings. Determine accuracy of information and calculations and document problems identified. Assist in preparation of the Information System (I.S.). Survey, UPO's Annual Report and other reports aimed at UPO's stakeholders. Assist office with research and data gathering from internal programs and from Providers for the preparation of monthly and annual narrative and statistical reports to be submitted to the State Department of Human Services, and for the preparation of the annual CSBG I. S. Survey. Create an annual Provider monitoring and audit plan/schedule. Ensure that program evaluations are structured so they can become a part of the agency-wide evaluation and monitoring plan. Provide management with updates on program evaluation activities. Assess the effectiveness of specific/special programs, initiatives and policies. Identify similar programs, methods and alternatives for comparison and recommendations for action, revisions or improvement. Examine supporting documentation to establish sources and verify compliance with contracts as well as with other agreements, policies and appropriate regulations.
Assist with the design and redesign of programs and methodologies that support ROMA principles. Implement ROMA principles. Assist with ROMA training as required for UPO internal staff and external Service Providers.
MINIMUM
QUALIFICATIONS :
Bachelor's degree in business administration, social sciences, public administration or public policy. Five years of increasingly progressive operational, programmatic and/or financial auditing experience which includes experience in planning, coordination and organizing program activities.
The position requires original analysis, program monitoring or evaluation experience, including program and evaluation report writing. The ideal candidate will be familiar with the social and economic issues facing the low income and special populations including those of diverse cultural backgrounds. Experience in Community Action and/or childcare, programs, particularly Head Start is a plus but not required. Travel to various sites by personal vehicle or public transportation will be required for the purpose of conducting onsite monitoring of programs. Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.
Ability to effectively use Microsoft Office programs. Possess effective organizational and professional communication skills, both written and verbal. A combination of education and experience may be considered.
DESIRED
QUALIFICATIONS :
Master's degree in business administration, social sciences, public administration or public policy. Seven years of increasingly progressive operational, programmatic and/or financial auditing experience which includes experience in planning, coordination and organizing program activities.
OTHER
REQUIREMENTS :
In the event that an offer is extended, the selected candidate will be required to successfully complete a criminal background check and/or FBI fingerprinting, as well as pre-employment drug screening, as applicable for the position.
POSITION ELIGIBLE FOR
WORKING REMOTELY : nYES o NO
EMPLOYMENT TYPE : Full Time / Regular (37.5 Hour Workweek)
Competitive Benefits:
Medical, Dental, Vision, 401(k) Matching Plan 100% Vested
Sick Leave 4.5 Hours Every Pay Period
Vacation Leave 4.5 Hours Every Pay Period
2 Personal Days
Paid Holidays
This
position
IS Not
covered by
the
Collective
B
argaining
Agreement with the CWA Union.
To be considered for this position:
Submit your cover letter and resume to the Career Center Online.
UPO is an Equal Opportunity Employer
Vision
for the future is "UPO's Washington: A city of thriving communities and self-sufficient residents." Our
Mission
is "Uniting People with Opportunities."
All qualified applicants are encouraged to apply for this position, or any other position currently advertised on our website. Please visit us at www.upo.org to view all of our vacancies and to learn more about our company and services.
POSITION:
Service Provider Manager
DIVISION/OFFICE: Operations Division
BULLETIN No:
0282024
SALARY RANGE: $82,000-$87,000 (Commensurate with Experience)
OPENING DATE:
August 27, 2024
CLOSING DATE: Open until filled
FIRST SOURCE:
N/A
MAJOR DUTIES:
Manage, monitor, and provide technical assistance to UPO's Community Service and Special Initiative Providers.
BRIEF
DESCRIPTION :
Conduct monthly onsite compliance monitoring and outcome evaluations, including desk audits and onsite monitoring. Analyze outcome performance and provide technical assistance to Provider program staff in areas of operational weakness and address operational deficiencies. Monitor program components for compliance with applicable standards, agreements, and regulations. Identify items or areas of noncompliance and develop recommendations for immediate corrective action. Follow-up on recommendations at the end of the corrective action period and document compliance or the lack thereof. Audit Provider staff data entry and provide feedback on accuracy, frequency and substance of entries. Prepare written, edited and grammatically correct reports following each monitoring visit, desk audit, program analysis, data analysis or program evaluation. Reports must detail process followed, findings, results and investigation findings. Determine accuracy of information and calculations and document problems identified. Assist in preparation of the Information System (I.S.). Survey, UPO's Annual Report and other reports aimed at UPO's stakeholders. Assist office with research and data gathering from internal programs and from Providers for the preparation of monthly and annual narrative and statistical reports to be submitted to the State Department of Human Services, and for the preparation of the annual CSBG I. S. Survey. Create an annual Provider monitoring and audit plan/schedule. Ensure that program evaluations are structured so they can become a part of the agency-wide evaluation and monitoring plan. Provide management with updates on program evaluation activities. Assess the effectiveness of specific/special programs, initiatives and policies. Identify similar programs, methods and alternatives for comparison and recommendations for action, revisions or improvement. Examine supporting documentation to establish sources and verify compliance with contracts as well as with other agreements, policies and appropriate regulations.
Assist with the design and redesign of programs and methodologies that support ROMA principles. Implement ROMA principles. Assist with ROMA training as required for UPO internal staff and external Service Providers.
MINIMUM
QUALIFICATIONS :
Bachelor's degree in business administration, social sciences, public administration or public policy. Five years of increasingly progressive operational, programmatic and/or financial auditing experience which includes experience in planning, coordination and organizing program activities.
The position requires original analysis, program monitoring or evaluation experience, including program and evaluation report writing. The ideal candidate will be familiar with the social and economic issues facing the low income and special populations including those of diverse cultural backgrounds. Experience in Community Action and/or childcare, programs, particularly Head Start is a plus but not required. Travel to various sites by personal vehicle or public transportation will be required for the purpose of conducting onsite monitoring of programs. Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.
Ability to effectively use Microsoft Office programs. Possess effective organizational and professional communication skills, both written and verbal. A combination of education and experience may be considered.
DESIRED
QUALIFICATIONS :
Master's degree in business administration, social sciences, public administration or public policy. Seven years of increasingly progressive operational, programmatic and/or financial auditing experience which includes experience in planning, coordination and organizing program activities.
OTHER
REQUIREMENTS :
In the event that an offer is extended, the selected candidate will be required to successfully complete a criminal background check and/or FBI fingerprinting, as well as pre-employment drug screening, as applicable for the position.
POSITION ELIGIBLE FOR
WORKING REMOTELY : nYES o NO
EMPLOYMENT TYPE : Full Time / Regular (37.5 Hour Workweek)
Competitive Benefits:
Medical, Dental, Vision, 401(k) Matching Plan 100% Vested
Sick Leave 4.5 Hours Every Pay Period
Vacation Leave 4.5 Hours Every Pay Period
2 Personal Days
Paid Holidays
This
position
IS Not
covered by
the
Collective
B
argaining
Agreement with the CWA Union.
To be considered for this position:
Submit your cover letter and resume to the Career Center Online.
UPO is an Equal Opportunity Employer