Concentra Career Choice
Telemedicine Coordinator - Evenings
Concentra Career Choice, Addison, Texas, United States, 75001
Overview:
Shift: 02:30PM-11PM - Rotating WeekendsAre you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.The Telemedicine Care Coordinator is the face of Concentra, making a positive difference in the patient experience and quality of care. The Telemedical Care Coordinator will begin with a video intake session, virtually assisting patients with their healthcare needs and coordinating care with a Telemedicine Physician or Concentra center. In this position, a positive attitude, ability to make decisions and provide excellent communications will make a direct, meaningful impact on the patient experience.Responsibilities:Welcome patients and obtain medical histories from patients; verify patientCoordinate patient care through video intake callCollect and document patient information to include demographics, chief complaint, review of medications, and allergiesScreen and triage patients based on intake questionsRoute patient to Concentra doctor or other appropriate careAdministrative duties as needed including scheduling appointments, contacting patients and customers, and answering callsDocument in electronic medical recordThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Qualifications:Education Level: High School Diploma or GEDJob-Related ExperienceCustomarily has at least one year of experience with patient interaction via phone and video, preferredCustomarily at least one year of working in a healthcare office environment, requiredBi-lingual - conversional fluent, can read and write in both English and Spanish, is a plusJob-Related Skills/CompetenciesConcentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and FlexibilityAbility to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutionsOutstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalismThe ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policiesDemonstrated intermediate knowledge of PCs, Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applicationsDemonstrated effective communication and interaction with employers, patients, providers and other employeesStrong ability to work in a team environment, as well as independently when requiredKnowledge of telemedicine a plusMust possess a personal sense of urgencyAbility to effectively multi-task and adapt to changing business prioritiesExcellent time management and organizational skills are requiredWorking knowledge of medical office administration and procedures
Shift: 02:30PM-11PM - Rotating WeekendsAre you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.The Telemedicine Care Coordinator is the face of Concentra, making a positive difference in the patient experience and quality of care. The Telemedical Care Coordinator will begin with a video intake session, virtually assisting patients with their healthcare needs and coordinating care with a Telemedicine Physician or Concentra center. In this position, a positive attitude, ability to make decisions and provide excellent communications will make a direct, meaningful impact on the patient experience.Responsibilities:Welcome patients and obtain medical histories from patients; verify patientCoordinate patient care through video intake callCollect and document patient information to include demographics, chief complaint, review of medications, and allergiesScreen and triage patients based on intake questionsRoute patient to Concentra doctor or other appropriate careAdministrative duties as needed including scheduling appointments, contacting patients and customers, and answering callsDocument in electronic medical recordThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Qualifications:Education Level: High School Diploma or GEDJob-Related ExperienceCustomarily has at least one year of experience with patient interaction via phone and video, preferredCustomarily at least one year of working in a healthcare office environment, requiredBi-lingual - conversional fluent, can read and write in both English and Spanish, is a plusJob-Related Skills/CompetenciesConcentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and FlexibilityAbility to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutionsOutstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalismThe ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policiesDemonstrated intermediate knowledge of PCs, Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applicationsDemonstrated effective communication and interaction with employers, patients, providers and other employeesStrong ability to work in a team environment, as well as independently when requiredKnowledge of telemedicine a plusMust possess a personal sense of urgencyAbility to effectively multi-task and adapt to changing business prioritiesExcellent time management and organizational skills are requiredWorking knowledge of medical office administration and procedures