Safe and Sound
Bilingual Care Manager - Part Time
Safe and Sound, San Francisco, California, United States, 94199
Position Title:
Bilingual Care Manager Part-TimeDepartment:
Children & Family ServicesReports to:
Senior Program Manager - Care CoordinationLocation:
1757 Waller Street, San Francisco, CA 94117ABOUT THE ORGANIZATIONSafe & Sound is a children’s advocacy organization working to prevent child abuse and reduce its devastating impact on the child, their family, and our entire community. We have been a pioneer in the field of child abuse prevention, working within San Francisco for nearly 50 years. Recently, the organization has begun to expand its impact working throughout the state of California.Child Abuse is a complex problem, but a preventable one. Our data-informed approach leverages three primary strategies: we empower children with knowledge and confidence; we support families providing resources and skills; we activate the community and the changemakers within it to create a thriving social safety net for children and their families.The organization has an annual operating budget of approximately $8 million and is supported by approximately 70 staff, interns, and more than 80 volunteers. Safe & Sound headquarters is located in a historic firehouse in the Haight-Ashbury neighborhood of San Francisco, with a second office in the Bayview neighborhood.Safe & Sound recently merged with The Center for Youth Wellness (CYW), a national leader in the effort to advance pediatric medicine, raise public awareness, and transform the way society responds to children exposed to Adverse Childhood Experiences (ACEs). Founded by California’s first Surgeon General Dr. Nadine Burke Harris, CYW has created a national call to screen, treat, and heal ACEs and toxic stress.More information is available at:
www.safeandsound.org .OVERALL SUMMARYThis position is responsible for providing direct care management services to families enrolled in our Supportive Family Services Program through the Family First Prevention Services Act (FFPSA). FFPSA was signed into law as part of Public Law (P.L.) 115–123 and has several provisions to enhance support services for families to help children remain at home, reduce the unnecessary use of congregate care, and build the capacity of communities to support children and families.The law enables states and territories to use funds for prevention services, such as:
Evidence-based mental health programsSubstance abuse prevention and treatmentIn-home parent skill-based programsKinship navigator programsIn addition to providing direct care management to FFPSA families referred from the Child Protective Services (CPS) hotline, this position will hold as the primary care manager during our Parent Drop-In program, Family Events, and other Supportive Family Services. This position is part-time and requires a degree of flexibility in work hours due to the unpredictable schedules of families engaging in Safe & Sound services. This position employment is contingent upon the availability of funding.ESSENTIAL FUNCTIONSCare Management
Work with a caseload of 4+ FFPSA families at any given timeParticipate actively as a member of monthly Case Conference meetings and attend monthly meetings accordinglyMaintain regular contact and communication with Clinical Care Coordinators and the Sr. Program Manager – Care Coordination.Collaborate with Clinical Care Coordinators and other service providers to provide care management, information and referral to FFPSA families, in keeping with their agreed-upon service plans.Provide time-limited supportive counseling, crisis counseling, and/or case management to families, as neededPerform intakes for FFPSA referrals, making referrals, and providing drop-in counseling during Parent Drop-in programServe as Coordinator of the Day for the Parent Drop-In program as needed. Provide oversight and coordination of the Parent Drop-In program, including supporting other staff and interns providing drop-in services.Assist and support our Parent Drop-In program as needed including helping set up and break down.Coordinate family support center services including Food Pantry, Emergency Needs Support, information and referrals.Attend, support, and supervise family events including holiday, seasonal events, periodic workshops as well as educational activities (may require some evening and weekends).General Program OperationsKeep records of all services provided in compliance with legal, agency, and funding requirements.Attend all other staff meetings and trainings as directed by supervisorAssist and participate in collecting and reporting data needed to follow families’ progress toward outcomes.Undertake other duties as assigned.ESSENTIAL QUALIFICATIONS
Proficiency verbal and written in Spanish RequiredAssociate's Degree in counseling, psychology, social work or other related field preferredAt least two (2) or more years of relevant experience preferably in a non-profit social service environmentKnowledge of community resources in San Francisco, cultural competency practicesPrevious experience working with youth and their families that are underserved, marginalized and high risk with trauma histories strongly preferred.Ability to build effective working relationships with staff, set clear expectations, and provide both positive and negative feedback in a timely manner.Ability to effectively collaborate with clients to complete assessments and develop appropriate service plans that support their protective factorsAbility to use both qualitative and quantitative data to inform service planning and monitor client progress towards achieving outcomes/goals.Ability to work with diverse staff and client populations.Ability to prioritize work effectively in an environment with multiple competing priorities.Ability to work tactfully and effectively with representatives of city agencies, community-based organizations, and the community at large.Ability to operate within and lead a complex service delivery structure.Ability to handle crisis situations.Ability to use excellent time management and organizational skills.Ability to use computer skills: word processing, using digital recordkeeping systems to collect and track data, and internet search capabilities.Demonstrated experience working with diverse cultural backgrounds.PREFERRED QUALIFICATIONS
Adhere to professional boundaries and standards. Understands and follows basic ethics, values, and principles of case management regulatory practice.Experience using Salesforce, Google workspace.POSITION SPECIFICATIONS
Part-time 28 hours per weekNon-Exempt.Position will be fingerprinted, E-Verified and reference-checked.PHYSICAL REQUIREMENTS
Typical Working ConditionsStandard office as well as occasional playroom (supervise and care for children) as requested.This position may require evening hoursTravel within San FranciscoEquipment UsedComputer, phone, Office at Hands, fax, copier.Essential Physical TasksLight lifting (lift, push, and pull up to 20 pounds unassisted on a regular basis).Contingent on Funding: This position is grant funded with an anticipated end date of June 30, 2025. This position may be extended, contingent on continued funding becoming available. The employee understands and agrees that their appointment is contingent on availability of external funds.The base salary for this position is $31.0097 per hour and is eligible for the language premium. The language premium is $1,040 annually. This position is not eligible for agency-sponsored benefits.Pursuant to the San Francisco Fair Chance Ordinance, we will consider all qualified applicants with arrest and conviction records.Safe & Sound provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.The CFS team strives to cultivate a team that reflects the diverse population we serve and thus strongly encourages diverse candidates from underrepresented communities to apply, including but not limited to individuals who identify as QT/BIPOC, those impacted by the child welfare/foster care systems, and public benefits recipients.Qualified candidates should submit a resume and a detailed cover letter to Human Resources at
employment@safeandsound.org .
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Bilingual Care Manager Part-TimeDepartment:
Children & Family ServicesReports to:
Senior Program Manager - Care CoordinationLocation:
1757 Waller Street, San Francisco, CA 94117ABOUT THE ORGANIZATIONSafe & Sound is a children’s advocacy organization working to prevent child abuse and reduce its devastating impact on the child, their family, and our entire community. We have been a pioneer in the field of child abuse prevention, working within San Francisco for nearly 50 years. Recently, the organization has begun to expand its impact working throughout the state of California.Child Abuse is a complex problem, but a preventable one. Our data-informed approach leverages three primary strategies: we empower children with knowledge and confidence; we support families providing resources and skills; we activate the community and the changemakers within it to create a thriving social safety net for children and their families.The organization has an annual operating budget of approximately $8 million and is supported by approximately 70 staff, interns, and more than 80 volunteers. Safe & Sound headquarters is located in a historic firehouse in the Haight-Ashbury neighborhood of San Francisco, with a second office in the Bayview neighborhood.Safe & Sound recently merged with The Center for Youth Wellness (CYW), a national leader in the effort to advance pediatric medicine, raise public awareness, and transform the way society responds to children exposed to Adverse Childhood Experiences (ACEs). Founded by California’s first Surgeon General Dr. Nadine Burke Harris, CYW has created a national call to screen, treat, and heal ACEs and toxic stress.More information is available at:
www.safeandsound.org .OVERALL SUMMARYThis position is responsible for providing direct care management services to families enrolled in our Supportive Family Services Program through the Family First Prevention Services Act (FFPSA). FFPSA was signed into law as part of Public Law (P.L.) 115–123 and has several provisions to enhance support services for families to help children remain at home, reduce the unnecessary use of congregate care, and build the capacity of communities to support children and families.The law enables states and territories to use funds for prevention services, such as:
Evidence-based mental health programsSubstance abuse prevention and treatmentIn-home parent skill-based programsKinship navigator programsIn addition to providing direct care management to FFPSA families referred from the Child Protective Services (CPS) hotline, this position will hold as the primary care manager during our Parent Drop-In program, Family Events, and other Supportive Family Services. This position is part-time and requires a degree of flexibility in work hours due to the unpredictable schedules of families engaging in Safe & Sound services. This position employment is contingent upon the availability of funding.ESSENTIAL FUNCTIONSCare Management
Work with a caseload of 4+ FFPSA families at any given timeParticipate actively as a member of monthly Case Conference meetings and attend monthly meetings accordinglyMaintain regular contact and communication with Clinical Care Coordinators and the Sr. Program Manager – Care Coordination.Collaborate with Clinical Care Coordinators and other service providers to provide care management, information and referral to FFPSA families, in keeping with their agreed-upon service plans.Provide time-limited supportive counseling, crisis counseling, and/or case management to families, as neededPerform intakes for FFPSA referrals, making referrals, and providing drop-in counseling during Parent Drop-in programServe as Coordinator of the Day for the Parent Drop-In program as needed. Provide oversight and coordination of the Parent Drop-In program, including supporting other staff and interns providing drop-in services.Assist and support our Parent Drop-In program as needed including helping set up and break down.Coordinate family support center services including Food Pantry, Emergency Needs Support, information and referrals.Attend, support, and supervise family events including holiday, seasonal events, periodic workshops as well as educational activities (may require some evening and weekends).General Program OperationsKeep records of all services provided in compliance with legal, agency, and funding requirements.Attend all other staff meetings and trainings as directed by supervisorAssist and participate in collecting and reporting data needed to follow families’ progress toward outcomes.Undertake other duties as assigned.ESSENTIAL QUALIFICATIONS
Proficiency verbal and written in Spanish RequiredAssociate's Degree in counseling, psychology, social work or other related field preferredAt least two (2) or more years of relevant experience preferably in a non-profit social service environmentKnowledge of community resources in San Francisco, cultural competency practicesPrevious experience working with youth and their families that are underserved, marginalized and high risk with trauma histories strongly preferred.Ability to build effective working relationships with staff, set clear expectations, and provide both positive and negative feedback in a timely manner.Ability to effectively collaborate with clients to complete assessments and develop appropriate service plans that support their protective factorsAbility to use both qualitative and quantitative data to inform service planning and monitor client progress towards achieving outcomes/goals.Ability to work with diverse staff and client populations.Ability to prioritize work effectively in an environment with multiple competing priorities.Ability to work tactfully and effectively with representatives of city agencies, community-based organizations, and the community at large.Ability to operate within and lead a complex service delivery structure.Ability to handle crisis situations.Ability to use excellent time management and organizational skills.Ability to use computer skills: word processing, using digital recordkeeping systems to collect and track data, and internet search capabilities.Demonstrated experience working with diverse cultural backgrounds.PREFERRED QUALIFICATIONS
Adhere to professional boundaries and standards. Understands and follows basic ethics, values, and principles of case management regulatory practice.Experience using Salesforce, Google workspace.POSITION SPECIFICATIONS
Part-time 28 hours per weekNon-Exempt.Position will be fingerprinted, E-Verified and reference-checked.PHYSICAL REQUIREMENTS
Typical Working ConditionsStandard office as well as occasional playroom (supervise and care for children) as requested.This position may require evening hoursTravel within San FranciscoEquipment UsedComputer, phone, Office at Hands, fax, copier.Essential Physical TasksLight lifting (lift, push, and pull up to 20 pounds unassisted on a regular basis).Contingent on Funding: This position is grant funded with an anticipated end date of June 30, 2025. This position may be extended, contingent on continued funding becoming available. The employee understands and agrees that their appointment is contingent on availability of external funds.The base salary for this position is $31.0097 per hour and is eligible for the language premium. The language premium is $1,040 annually. This position is not eligible for agency-sponsored benefits.Pursuant to the San Francisco Fair Chance Ordinance, we will consider all qualified applicants with arrest and conviction records.Safe & Sound provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.The CFS team strives to cultivate a team that reflects the diverse population we serve and thus strongly encourages diverse candidates from underrepresented communities to apply, including but not limited to individuals who identify as QT/BIPOC, those impacted by the child welfare/foster care systems, and public benefits recipients.Qualified candidates should submit a resume and a detailed cover letter to Human Resources at
employment@safeandsound.org .
#J-18808-Ljbffr