State of Wisconsin DPI Desktop Support

To Apply for this Job Click HereShort Summary for Candidates:We are looking for a skilled Technical Support Specialist with strong experience in advanced troubleshooting, device imaging and deployment, and customer service . You will work with the internal Help Desk team, manage software deployments, provide advanced support for complex issues, and assist with automation and configuration management across the agency's systems. Strong problem-solving abilities and a collaborative mindset are essential. This is a hybrid role for Wisconsin Residents with 60% on-site presence required.Top 3 Most Important Skills for the Role:

Advanced Troubleshooting & Problem Solving:

This role requires deep technical knowledge to diagnose and resolve complex issues with desktop computers, end-user devices, and networks, prior to involving system engineers.Device Imaging, Deployment & Configuration Management:

A key responsibility is managing device imaging, deployment, and automation of configuration for agency systems, including account management, software installations, and endpoint security.Customer Service & Technical Support:

Exceptional customer service skills are crucial for providing internal help desk support, guiding staff, and ensuring prompt resolution of technical issues with effective communication and problem-solving skills.

CWWis092024.desktop_1725397222To Apply for this Job Click Here