Retail Shift Supervisor - Downers Grove, IL

** Retail Shift Supervisor - Downers Grove, IL****Job Category****:** RETAIL/MERCH **Requisition Number****:** RETAI003816 Showing 1 location **Job Details****Description****We are innovators who make purpose-built gear for the most demanding missions.*****Our ethos defines our culture Trusted, Responsive, Accountable and Committed.***5.11 Tactical has established itself as the fastest-growing and most well-known brand of tactical apparel, gear and functional products in the world. Through a commitment to operator-led product innovation, quality and compelling value, 5.11 has developed a loyal following among some of the most demanding and discerning end-users of apparel and gear.At our Operations Center in Modesto and Development Center in Irvine, we leverage our deep relationships with Law Enforcement, Special Forces Operators and First Responders to gain unique insights. The results are products that break new ground combining ruggedness, speed, range of motion and ultimate comfort in professional duty, tactical training, adventure, womens tactical, fitness and industrial professionals.POSITION SUMMARY:In order to accomplish this mission, we have an exciting opportunity as a Shift Supervisor located at: ***2936 Finley Rd Downers Grove, IL 60515*** , who will be responsible for delivering an exceptional 5.11 brand experience, building and maintaining customer relationships while achieving store sales goals.RESPONSIBILITIES:DELIVER OVERALL BRAND EXPERIENCEDirects and models 5.11s Ethos, Values, Mission and Service standards providing an elevated customer experienceWorks closely with 5.11 Tactical Merchandising team to coordinate merchandising updates, identify opportunities and support long-term strategiesLeads and delegates merchandise processing, replenishment and recovery of sales floor to brand standardsEnsures all alterations and embellishments are executed according to department specsModels an efficient and satisfying cash-wrap experienceEnsures housekeeping duties are completed to maintain a neat, clean and professional store experience.With the direction of the Store Manager, monitors and follows up on sales goals, sales plans and sales budgets to optimize profitAssists with reductions, price changes, and transfersUnloads delivery truck, receives, opens and unpacks merchandise and labels merchandise with security tagsFollows and executes safety and security routines to prevent loss and guarantee employee and customer safetyHas working knowledge and oversees use of all Company systems in storeBUILD CUSTOMER RELATIONSHIPSCreates an environment that maintains a 100% focus on the customerModels selling behaviors to build customer relationships and brand loyaltyModels and supports use of store tools and systems to nurture customer relationshipsACHIEVE RESULTSAccountable for store and individual sales goalsHelps to attracts, recruit, hire and train high-caliber leadership service specialistsHelps to assess teams performance and provides feedback using both informal and formal methods Ensures all team members are working together to create a positive environment and resolves issuesWrites and flexes store labor scheduleHelps manage store controllable expensesProtects the assets of the store through implementation of loss prevention practicesQUALIFICATIONS:To perform the job successfully, an individual should have the following credentials:Bachelors or Associates Degree and/or 2-4 years of retail experience apparel preferredPrevious retail management or supervisory experienceProven ability to provide a superior customer experience and drive customer loyaltyProven ability to assess talent and manage performanceProven business acumen with strategic and analytical skillsAbility to effectively communicate with all levels of an organizationSchedule flexibility to include evenings and weekendsProficiency in Microsoft Office programs (Excel, Word, and Outlook)Ability to use a POS systemETHOS:At 5.11 Tactical, everyone has the opportunity to be a leader and perform in an exceptional manner. We strive to uphold our Ethos which defines our culture Trusted, Responsive, Accountable and Committed.Trustedo Strive to create trust in everything we do, starting with self-trust and relationship trust. We work on the components of integrity, intent, capability and results.Responsiveo Listen to the needs of our end-user Professionals, then develop, produce and deliver solutions to their problems. Each of us chooses to be a leader and takes charge of what is within our circle of influence.Accountableo Seek to achieve results with a bias for action. We like to compete and be measured against the most demanding standards to ensure our continued success.Committedo Overcome obstacles to accomplish our goals and support our team members when challenges arise. We complete commitments and seek to over-deliver relative to expectations.BENEFITS:5.11 Tactical provides a competitive salary, a full range of outstanding benefits, a great working environment built on trust and respect, with unbridled support for all of our Associates to succeed. Some of those benefits include but are not limited to:Medical and Dental InsuranceVision Plan401KLife InsuranceBasic Disability**Qualifications****Skills****Behaviors****:****Motivations****:****Education****Experience****Licenses & Certifications**Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)