Discover Financial Services
Lead User Experience (UX) Strategist
Discover Financial Services, Riverwoods, Illinois, United States,
Discover a brighter future.With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. We want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future while being the reason millions of people find a brighter financial future with Discover.
Job Description:Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.
The Lead User Experience (UX) Strategist will be responsible for Discover’s end-to-end digital experiences, focusing on the consumer mobile app and financial product websites. This person will lead the continuous management and creation of journey maps showcasing present and future state experiences, backed by research (desirability), business value (viability), and technical architecture (feasibility). The Lead User Experience Strategist will apply their experience and knowledge in HCI principles, data analysis, storytelling, and design methods to support the intersection of customer and business needs into a seamless customer journey.
Responsibilities:
Leads the creation and maintenance of research-backed, financially sound journey maps and user flows to influence the prioritization of enhancements across product teams for the future digital customer experience.Monitors industry trends, competitors' developments, and evolving experience best practices to identify our company’s strengths and gaps to competition.Plans, coordinates, and facilitates human-centered design working sessions and workshops with various stakeholders to build alignment.Interprets data and insights from the Voice of the Customer team and partners with the research team on the continued enhancement of user experience.Develops and/or improves customer user experiences at various points of our customer life cycle.Oversees user experience design projects to ensure cohesive user experiences throughout customer journeys.Leads UX design projects with agencies to develop prototypes, socialize and execute on user research, and effectively translate research and business requirements for agencies to develop user flows, wireframes, and high-fidelity user interface mockups.Partners with brand partners to create digital experiences based within our brand guidelines.Partners with development teams to ensure user experience designs are effectively executed.Monitors the competitive landscape to understand customer expectations and to spot opportunities for innovation.
Minimum Qualifications:Bachelor's Degree in Marketing, Graphic Design, Business Administration and Management, or related field.6+ years of experience in Digital Marketing, Business Strategy, and/or User Experience Design project management across mobile applications and web platforms.In lieu of a degree, 8+ years of experience in Digital Marketing, User Experience, Graphic Design, Web or Interface Design, or related fields.
Preferred Qualifications:Working knowledge of Digital Accessibility and Design Systems.1+ years of experience in Credit card/financial services, Advertising agency, Project management, or related fields.
Application Deadline:
The application window for this position is anticipated to close on Sep-01-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $75,500.00 to $127,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:We offer a range of benefits and programs based on eligibility, including:Paid Parental LeavePaid Time Off401(k) PlanMedical, Dental, Vision, & Health Savings AccountSTD, Life, LTD, and AD&DRecognition ProgramEducation AssistanceCommuter BenefitsFamily Support ProgramsEmployee Stock Purchase Plan
Learn more at mydiscoverbenefits.com.
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.#J-18808-Ljbffr
Come build your future while being the reason millions of people find a brighter financial future with Discover.
Job Description:Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.
The Lead User Experience (UX) Strategist will be responsible for Discover’s end-to-end digital experiences, focusing on the consumer mobile app and financial product websites. This person will lead the continuous management and creation of journey maps showcasing present and future state experiences, backed by research (desirability), business value (viability), and technical architecture (feasibility). The Lead User Experience Strategist will apply their experience and knowledge in HCI principles, data analysis, storytelling, and design methods to support the intersection of customer and business needs into a seamless customer journey.
Responsibilities:
Leads the creation and maintenance of research-backed, financially sound journey maps and user flows to influence the prioritization of enhancements across product teams for the future digital customer experience.Monitors industry trends, competitors' developments, and evolving experience best practices to identify our company’s strengths and gaps to competition.Plans, coordinates, and facilitates human-centered design working sessions and workshops with various stakeholders to build alignment.Interprets data and insights from the Voice of the Customer team and partners with the research team on the continued enhancement of user experience.Develops and/or improves customer user experiences at various points of our customer life cycle.Oversees user experience design projects to ensure cohesive user experiences throughout customer journeys.Leads UX design projects with agencies to develop prototypes, socialize and execute on user research, and effectively translate research and business requirements for agencies to develop user flows, wireframes, and high-fidelity user interface mockups.Partners with brand partners to create digital experiences based within our brand guidelines.Partners with development teams to ensure user experience designs are effectively executed.Monitors the competitive landscape to understand customer expectations and to spot opportunities for innovation.
Minimum Qualifications:Bachelor's Degree in Marketing, Graphic Design, Business Administration and Management, or related field.6+ years of experience in Digital Marketing, Business Strategy, and/or User Experience Design project management across mobile applications and web platforms.In lieu of a degree, 8+ years of experience in Digital Marketing, User Experience, Graphic Design, Web or Interface Design, or related fields.
Preferred Qualifications:Working knowledge of Digital Accessibility and Design Systems.1+ years of experience in Credit card/financial services, Advertising agency, Project management, or related fields.
Application Deadline:
The application window for this position is anticipated to close on Sep-01-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $75,500.00 to $127,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:We offer a range of benefits and programs based on eligibility, including:Paid Parental LeavePaid Time Off401(k) PlanMedical, Dental, Vision, & Health Savings AccountSTD, Life, LTD, and AD&DRecognition ProgramEducation AssistanceCommuter BenefitsFamily Support ProgramsEmployee Stock Purchase Plan
Learn more at mydiscoverbenefits.com.
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.#J-18808-Ljbffr