Senior Telecom (Collaboration) Engineer

Job Description - Senior Telecom (Collaboration) Engineer (2402946)How does the role impact the organization?Raymond James Ltd. is seeking a qualified Senior Telecom Engineer to work in our Burnaby or Vancouver BC office. Under the direction of IT Management and Team leads, the Senior Telecom Engineer will be responsible for supporting the day-to-day operations, technical design, planning, and implementation of the advanced telecommunications infrastructure within the Raymond James Ltd environment. This includes supporting Zoom Cloud solutions (UCaaS) as well as hosted and Complex On-Premise Cisco solutions and the Speakerbus Trade Desk system.What will your role be responsible for?Voice and Video ArchitectureZoom cloud (UCaaS) telephony and video.Support, provision and troubleshoot complex Cisco telephony and video environment.Experience configuring Cisco Video Conference solutions both On Premise and Cloud based required.Manage security of cloud and on-premises voice and video systems.Ability to gather and troubleshoot complex issues using log files and network traces.Configuration, coordination and deployment of Cisco and Poly video conference hardware and associated telecom systems.Work with Network, Systems and InfoSec teams in planning and designing of voice and video infrastructure and deployments.Participate in client discussions during all phases of development.Provide direction for Technology Operations teams on current and emerging technologies.Bring technical knowledge from external sources and incorporate those ideas into IT.Recommend technical standards that include future proposed standards that require long-range planning.Assist in a technical lead role for business projects at Raymond James Ltd.Document procedures, processes and operational tasks.Provide oral and written presentations and Visio documents on current and emerging technologies to educate key stakeholders on technical issues.Network & Telecom OperationsProvide timely support, analysis and resolution for related problems.Ensure timely delivery of technology solutions that meet the quality, performance, service, and functional requirements of internal and external customers.Contribute to the design, configuration and maintenance of the networking, security firewalls, and the operating systems running on these platforms.Contribute to the operations and maintenance, including pro-active support, of hardware, software, network and communications systems.Contribute to the security of network and data resources.Customer ServiceCustomer First approach to work.Strong work ethic.Liaise with customers and vendors.Work closely with Project management.Provide third level support to IT teams.Provide necessary training and instructions to IT staff.PlanningWork with Service Now managing tickets completing operational and project-based changes.Prepare capacity plans for Expressways, PRI, network, bandwidth utilization, security and growth or change.Assist business units in technology planning.Evaluate current and emerging technologies and introduce technical solutions that address business and technical issues.Contribute to the Technology Road Map planning.Contribute to the annual project planning requirements.ProjectsParticipate as team member or work package leader on projects involving all voice, video and infrastructure changes or projects.Contribute to the development and assignment of project budgets.Contribute to the planning, installation and upgrade of network and security platforms.What do we expect from you?Knowledge, Skills, and AbilitiesKnowledge ofExperience with Zoom phone and video provisioning and UCaaS solutions.Experience with Cisco UCS hardware and VMWare.Experience with Cisco Expressway, MRA, Jabber Mobile and WebEx for Windows.Experience with Certificates and SSO provisioning.Experience with the use of the Cisco WebEx Control Hub and connectors.Experience in Trade Desk turret systems (Speakerbus/IPC) and voice recording systems.NICE NTR and CTI Voice recording systems.Knowledge and experience with Panorama Firewall technologies.Familiarity in network design (Servers, Firewalls, Protocols, Topologies), TCP/IP protocol suite, ARP, routing, VRF, switching, spanning-tree, network security, QoS, DHCP, DNS etc.Skill inComplex large-scale projects involving cross-functional teams.Customer service-oriented mindset.Expert experience with Voice and Video platforms.Understanding of Telephony and Video protocols.Familiarity and experience with a CAB process.Professional Knowledge: Demonstrate a satisfactory level of professional skill or knowledge in position-related areas.Extensive experience with Information Technology techniques and methodologies.Experience in working in a project management environment.Excellent verbal and written communication skills.Strong organizational skills.Problem-solving using effective approaches for choosing a course of action.Educational/Previous Experience RequirementsMinimum 5 years’ experience in large-scale telecommunications environments.Strong background in Zoom Video and Phone migrations and deployment.Understanding of Voice and Video protocols and services.Completion of a Master’s degree is a definite asset.Licenses/CertificationsCisco Routing and Switching - preferred.ITIL certification is preferred.Salary Range: BC (based on Education, Work Experience, etc)

$105,000-115,000 in addition to competitive performance bonuses/incentives.

#J-18808-Ljbffr