JetBlue
Manager IT Web Experience
JetBlue, Long Island City, New York, United States, 11101
Position Summary
The Manager IT Web Experience leads a team dedicated to enhancing and optimizing the jetblue.com experience and oversees the overarching Design & User Experience (UX) for all products within JetBlue's digital ecosystem. As a key leader within the wider IT department, building relationships, and devising, socializing, and implementing strategies that align with both Company and team goals is paramount.
This role owns the strategy and optimization of all jetblue.com initiatives with a particular focus on the Homepage and Content pages as well as the overarching Design & UX governance and best practices for all products within JetBlue's digital ecosystem. The Manager IT Web Experience plays a crucial role in ensuring jetblue.com contributes significantly to achieving JetBlue's overall strategic goals.
The Digital Experience Web team drives our product and design efforts across our digital platforms, particularly focusing on how customers first land on jetblue.com. As the leader of this team, you will lead your product team and collaborate with delivery teams and diverse stakeholders to design and implement top-tier digital solutions that meet our business objectives and elevate user experiences.
Essential ResponsibilitiesLead, coach, and develop a team focused on modern Product and Project management principles.Ensure the Web team's roadmap focuses on enhancing, optimizing, and maintaining the responsive jetblue.com experience in support of JetBlue's strategic goals.Focus on improving key jetblue.com metrics, including performance and looks.Evolve JetBlue's Digital Brand Design System, ensuring governance and best practices are upheld across digital products.Elevate Design and UX standards for all products, staying current with industry trends and landscape changes to inform governance and best practices.Own strategy for localization and multiple languages.Oversee Web Content Management and process improvement.Manage budget for the Web portfolio.Manage several business partner relationships.Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement.Other duties as assigned.Minimum Experience and Qualifications
Bachelor's degree in a related discipline; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experienceFive (5) years of professional experience in Digital Product ManagementWorking knowledge of the general digital landscape, trends, and emerging technologiesSolid understanding of the full development life cycle and the Agile MethodologyAbility to work across all levels and influence with impactAbility to supervise other crewmembers and work collectively as a teamStrong presentation skills and experience working with and presenting to executivesStrong analytical and problem-solving skillsExcellent organizational skillsAvailable for occasional overnight travel (10%)In possession of valid travel documents with the ability to travel in and out of the United StatesMust pass a pre-employment drug testMust be legally eligible to work in the country in which the position is locatedAuthorization to work in the US is required, this position is not eligible for visa sponsorshipPreferred Experience and Qualifications
Ten (10) years of professional experience in Digital Product ManagementExperience managing a budgetExperience managing a full project or initiative, including presenting recommendations to senior leadershipCrewmember Expectations:
Regular attendance and punctualityPotential need to work flexible hours and be available to respond on short-noticeAble to maintain a professional appearanceWhen working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraftMust be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and FunMust fulfill safety accountabilities as prescribed by JetBlue's Safety Management SystemPromote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standardsIdentify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controlsUphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilitiesEquipment:
Computer and other office equipmentWork Environment:
Traditional office environmentPhysical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)Compensation:
The base pay range for this position is between $131,900.00 and $177,100.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.
#LI-AC1
#LI-Hybrid
JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
The Manager IT Web Experience leads a team dedicated to enhancing and optimizing the jetblue.com experience and oversees the overarching Design & User Experience (UX) for all products within JetBlue's digital ecosystem. As a key leader within the wider IT department, building relationships, and devising, socializing, and implementing strategies that align with both Company and team goals is paramount.
This role owns the strategy and optimization of all jetblue.com initiatives with a particular focus on the Homepage and Content pages as well as the overarching Design & UX governance and best practices for all products within JetBlue's digital ecosystem. The Manager IT Web Experience plays a crucial role in ensuring jetblue.com contributes significantly to achieving JetBlue's overall strategic goals.
The Digital Experience Web team drives our product and design efforts across our digital platforms, particularly focusing on how customers first land on jetblue.com. As the leader of this team, you will lead your product team and collaborate with delivery teams and diverse stakeholders to design and implement top-tier digital solutions that meet our business objectives and elevate user experiences.
Essential ResponsibilitiesLead, coach, and develop a team focused on modern Product and Project management principles.Ensure the Web team's roadmap focuses on enhancing, optimizing, and maintaining the responsive jetblue.com experience in support of JetBlue's strategic goals.Focus on improving key jetblue.com metrics, including performance and looks.Evolve JetBlue's Digital Brand Design System, ensuring governance and best practices are upheld across digital products.Elevate Design and UX standards for all products, staying current with industry trends and landscape changes to inform governance and best practices.Own strategy for localization and multiple languages.Oversee Web Content Management and process improvement.Manage budget for the Web portfolio.Manage several business partner relationships.Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement.Other duties as assigned.Minimum Experience and Qualifications
Bachelor's degree in a related discipline; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experienceFive (5) years of professional experience in Digital Product ManagementWorking knowledge of the general digital landscape, trends, and emerging technologiesSolid understanding of the full development life cycle and the Agile MethodologyAbility to work across all levels and influence with impactAbility to supervise other crewmembers and work collectively as a teamStrong presentation skills and experience working with and presenting to executivesStrong analytical and problem-solving skillsExcellent organizational skillsAvailable for occasional overnight travel (10%)In possession of valid travel documents with the ability to travel in and out of the United StatesMust pass a pre-employment drug testMust be legally eligible to work in the country in which the position is locatedAuthorization to work in the US is required, this position is not eligible for visa sponsorshipPreferred Experience and Qualifications
Ten (10) years of professional experience in Digital Product ManagementExperience managing a budgetExperience managing a full project or initiative, including presenting recommendations to senior leadershipCrewmember Expectations:
Regular attendance and punctualityPotential need to work flexible hours and be available to respond on short-noticeAble to maintain a professional appearanceWhen working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraftMust be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and FunMust fulfill safety accountabilities as prescribed by JetBlue's Safety Management SystemPromote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standardsIdentify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controlsUphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilitiesEquipment:
Computer and other office equipmentWork Environment:
Traditional office environmentPhysical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)Compensation:
The base pay range for this position is between $131,900.00 and $177,100.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.
#LI-AC1
#LI-Hybrid
JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.